Support Board
Date/Time: Thu, 23 Jan 2025 18:12:29 +0000
HOW CAN I GET MY DATA FEED CHECKED PLEASE?
View Count: 531
| [2018-11-28 14:10:55] |
| Karl Fraser - Posts: 27 |
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Over the last few days I have been getting data feed issues, ie my data seems to get temporarily disconnected, then reconnected & so on this is now happening quite frequently over the last few days. I have checked with my ISP & they have called to do tests & they assure me that their equipment is fine?. My seperate execution platform is stable & doesn't disconnect/ reconnect so is it please possible to check my data connection from the Sierra end as there is a definite issue somewhere but currently unable to find the direct cause.?. Just trying to eliminate all possibilities currently. Any help here would be greatly appreciated, Kind regards, Karl. |
| [2018-11-28 16:49:34] |
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We see you are using IQ Feed. So you really need to contact them about this. The only information we have on IQ connection issues is at step number 11 here: DTN IQ Feed Data Service: Setup Instructions And also not sure why you are using IQ Feed but we recommend using the Sierra Chart Exchange Data Feed instead: Sierra Chart Exchange Data Feed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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