Support Board
Date/Time: Thu, 23 Jan 2025 14:40:41 +0000
new account
View Count: 541
| [2018-11-27 16:07:24] |
| User813104 - Posts: 4 |
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Reading Internal Order ID file. | 2018-11-27 08:45:18 Reading Trade Orders file. | 2018-11-27 08:45:18 Reading Trade Positions file. | 2018-11-27 08:45:18 Account Balance file. | 2018-11-27 08:45:18 Listening on UDP port 22904. | 2018-11-27 08:45:18 Software version: 1842 64-bit | 2018-11-27 08:45:18 Usage end date: 2019-05-24 | 2018-11-27 08:45:18 Enabled for: Advanced Features. | 2018-11-27 08:45:18 Enabled for: Sierra Chart Historical Data Service. | 2018-11-27 08:45:18 Allow Support for Sierra Chart Data Feeds is enabled. | 2018-11-27 08:45:18 Current selected Data/Trading service: GAIN Capital/OEC | 2018-11-27 08:45:18 Chart Update Interval: 500 | 2018-11-27 08:45:18 Time Zone: -07:00:00 (MST-07MDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2018-11-27 08:45:18 2018-11-27 08:45:18 Local computer time | 2018-11-27 08:45:18 2018-11-27 15:45:18 Local computer time in UTC | 2018-11-27 08:45:18 2018-11-27 08:45:18 Local computer time in SC Time Zone | 2018-11-27 08:45:18 2018-11-27 15:45:16 Server time in UTC | 2018-11-27 08:45:18 Local computer UTC time and Server UTC time difference: 1 seconds. | 2018-11-27 08:45:18 Program path: C:\SierraChart\ | 2018-11-27 08:45:18 Data Files path: C:\SierraChart\Data\ | 2018-11-27 08:45:18 OS Version Number: 10.0 | 2018-11-27 08:45:18 Locale Setting: C | 2018-11-27 08:45:18 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2018-11-27 08:45:18 Created the DTC Protocol server. | 2018-11-27 08:45:18 DTC Protocol Server listening on port 11099. | 2018-11-27 08:45:18 Created the DTC Protocol historical data server. | 2018-11-27 08:45:18 HD Server Manager | Listening on port 11098 | 2018-11-27 08:45:18 Checking for new symbol settings for service code oec | 2018-11-27 08:45:18 HTTPS www.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2018-11-27 08:45:18 HTTPS www.sierrachart.com:443 (4) | Connecting to IP: 204.15.192.108. | 2018-11-27 08:45:18 Symbol settings are up-to-date for oec | 2018-11-27 08:45:18 Received 5 login tokens. | 2018-11-27 08:45:18 HTTPS www.sierrachart.com:443 (5) | Creating socket. Using TLS 1.2. | 2018-11-27 08:45:20 HTTPS www.sierrachart.com:443 (5) | Connecting to IP: 204.15.192.108. | 2018-11-27 08:45:20 HTTPS login.sierrachart.com:443 (1) | Socket gracefully closed by remote side. | 2018-11-27 08:45:23 HTTPS login.sierrachart.com:443 (1) | Received socket Close event. | 2018-11-27 08:45:23 HTTPS login.sierrachart.com:443 (1) | Signaling to core to close socket | 2018-11-27 08:45:23 HTTPS login.sierrachart.com:443 (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-11-27 08:45:23 HTTPS login.sierrachart.com:443 (1) | Closed. | 2018-11-27 08:45:23 GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2018-11-27 08:45:23 HTTPS www.sierrachart.com:443 (4) | Socket gracefully closed by remote side. | 2018-11-27 08:45:23 HTTPS www.sierrachart.com:443 (4) | Signaling to core to close socket | 2018-11-27 08:45:23 HTTPS www.sierrachart.com:443 (4) | Received socket Close event. | 2018-11-27 08:45:23 HTTPS www.sierrachart.com:443 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-11-27 08:45:23 HTTPS www.sierrachart.com:443 (4) | Closed. | 2018-11-27 08:45:23 GAIN Capital FIX Trading socket (1) | Creating socket. Using TLS 1.2. | 2018-11-27 08:45:23 GAIN Capital FIX Trading socket (1) | Connecting to IP: 67.23.52.47. | 2018-11-27 08:45:23 HTTPS www.sierrachart.com:443 (2) | Socket gracefully closed by remote side. | 2018-11-27 08:45:23 HTTPS www.sierrachart.com:443 (2) | Signaling to core to close socket | 2018-11-27 08:45:23 HTTPS www.sierrachart.com:443 (2) | Received socket Close event. | 2018-11-27 08:45:23 HTTPS www.sierrachart.com:443 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-11-27 08:45:23 HTTPS www.sierrachart.com:443 (2) | Closed. | 2018-11-27 08:45:23 GAIN Capital FIX Trading: Sending the Logon message. | 2018-11-27 08:45:24 GAIN Capital FIX Trading | Connected to trading server. | 2018-11-27 08:45:24 GAIN Capital/OEC | Connecting to market data server prod.gainfutures.com:9301. | 2018-11-27 08:45:24 GAIN Capital FAST Data socket (2) | Creating socket. | 2018-11-27 08:45:24 GAIN Capital FAST Data socket (2) | Connecting to IP: 67.23.52.47. | 2018-11-27 08:45:24 GAIN Capital FIX Trading: Received a Logout message. Text = Invalid user name or password | 2018-11-27 08:45:24 GAIN Capital FIX Trading: Sending a Logout message. Text = Received Logout message. | 2018-11-27 08:45:24 GAIN Capital FIX Trading socket (1) | Adding bytes from final send buffer from buffered socket: 111 | 2018-11-27 08:45:24 GAIN Capital FIX Trading socket (1) | Signaling to core to close socket | 2018-11-27 08:45:24 GAIN Capital FIX Trading socket (1) | Sending bytes from final send buffer: 111 | 2018-11-27 08:45:24 GAIN Capital FIX Trading socket (1) | Write in progress. Shutdown being delayed. | 2018-11-27 08:45:24 GAIN Capital FAST Data socket (2) | Signaling to core to close socket | 2018-11-27 08:45:24 GAIN Capital FAST Data: Socket connection was closed without any logout messages sent or received. | 2018-11-27 08:45:24 GAIN Capital FAST Data socket (2) | Closed. | 2018-11-27 08:45:24 GAIN Capital/OEC | Disconnected. | 2018-11-27 08:45:24 GAIN Capital/OEC | Disconnected from the trading server. | 2018-11-27 08:45:24 GAIN Capital FIX Trading socket (1) | Write has completed. Shutdown being performed. | 2018-11-27 08:45:24 GAIN Capital FIX Trading socket (1) | Shutdown started. Waiting for graceful close. | 2018-11-27 08:45:24 GAIN Capital FIX Trading socket (1) | Socket gracefully closed by remote side. | 2018-11-27 08:45:24 GAIN Capital FIX Trading socket (1) | Closed. | 2018-11-27 08:45:24 HTTPS www.sierrachart.com:443 (5) | Socket gracefully closed by remote side. | 2018-11-27 08:45:25 HTTPS www.sierrachart.com:443 (5) | Received socket Close event. | 2018-11-27 08:45:25 HTTPS www.sierrachart.com:443 (5) | Signaling to core to close socket | 2018-11-27 08:45:25 HTTPS www.sierrachart.com:443 (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-11-27 08:45:25 HTTPS www.sierrachart.com:443 (5) | Closed. | 2018-11-27 08:45:25 The message log has been sent to support. | 2018-11-27 08:48:08 * HTTPS www.sierrachart.com:443 (1) | Creating socket. Using TLS 1.2. | 2018-11-27 08:48:08 HTTPS www.sierrachart.com:443 (1) | Connecting to IP: 204.15.192.108. | 2018-11-27 08:48:08 Sending of the Message Log is completed. The response was saved to C:\SierraChart\Data\MessageLogAnalysis.htm | 2018-11-27 08:48:09 HTTPS www.sierrachart.com:443 (1) | Socket gracefully closed by remote side. | 2018-11-27 08:48:14 HTTPS www.sierrachart.com:443 (1) | Received socket Close event. | 2018-11-27 08:48:14 HTTPS www.sierrachart.com:443 (1) | Signaling to core to close socket | 2018-11-27 08:48:14 HTTPS www.sierrachart.com:443 (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-11-27 08:48:14 HTTPS www.sierrachart.com:443 (1) | Closed. | 2018-11-27 08:48:14 |
| [2018-11-27 17:20:39] |
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We assume that your question is why you are not getting connected to your trading service. The following is the answer: GAIN Capital FIX Trading: Received a Logout message. Text = Invalid user name or password | 2018-11-27 08:45:24
Refer to the following: https://www.sierrachart.com/index.php?page=doc/GAINCapitalOECTrader.php#ConnectionProblem Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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