Support Board
Date/Time: Thu, 23 Jan 2025 14:41:03 +0000
Connection Issue
View Count: 583
| [2018-11-26 03:30:16] |
| User216134 - Posts: 6 |
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I have encountered a connection issue. When I log into to SierraCharts, sometimes it takes forever to be connected. "Connecting..." or "Waiting to reconnect..." keeps showing on the top left yellow section. But sometimes it just gets connected very fast. I am from China but I have VPN to get around the screening wall so don't think this could be the reason. Need some suggestions here, thanks! |
| [2018-11-26 07:36:38] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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