Support Board
Date/Time: Thu, 23 Jan 2025 14:33:51 +0000
connection failure
View Count: 547
| [2018-11-20 15:29:50] |
| User619802 - Posts: 7 |
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Hello, It seems that while my internet is not experiencing any disconnection, my SC stops without freezing before live data comes back and all my charts say downloading historical data. Also, when data comes back live after a "bug", my book depth takes some time (couple of minutes) to show all the levels, which makes my depth bar indicators bug as well and therefore not usable before everything is back in order. Thanks for your help. |
| [2018-11-20 18:29:15] |
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We see you are using Rithmic. We want you to update to the latest version of Sierra Chart with Help >> Download Prerelease: Software Download: Fast Update It uses a newer connect point for Rithmic and you may also want to try connecting through the Rithmic Europe server which can be set through Global Settings >> Data/Trade Service Settings >> Service Setting >> Server. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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