Support Board
Date/Time: Sun, 24 Nov 2024 15:01:51 +0000
SC disconnects from TransAct data feed when I switch to live trading
View Count: 1546
| [2013-11-04 15:10:05] |
| User42284 - Posts: 6 |
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When I click the "Trade Simulation Mode On" to off, SC disconnects from the TransAct data feed. Here is the message from the Message Log: Transact DTC - Starting server: C:\SierraChart - TransAct\Transact\TransactToSierraBridge.exe | 2013-11-04 09:55:57 Transact DTC: Connecting to the server 127.0.0.1. Port 1869 | 2013-11-04 09:55:59 The network socket is connected. | 2013-11-04 09:56:00 Transact DTC: Connected to server. | 2013-11-04 09:56:00 DTC Server Info - Server Name: TransactToSierraBridge. Server Version: 1.2.2.0. Provider Name: Transact Futures. | 2013-11-04 09:56:00 DTC - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2013-11-04 09:56:00 Transact DTC: Sending logon request message. | 2013-11-04 09:56:00 Transact DTC: Market data feed reported to be lost. | 2013-11-04 09:56:14 Transact Futures Server Info - Server Name: TransactToSierraBridge. Server Version: 1.2.2.0. Provider Name: Transact Futures. | 2013-11-04 09:56:14 Transact Futures - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2013-11-04 09:56:14 Transact Futures - Connection error: Invalid User or Password. | 2013-11-04 09:56:14 Transact Futures: Disconnected from the server. | 2013-11-04 09:56:14 Here is the message from the Trade Log: You Are Connecting To A LIVE SERVER. All Orders Are LIVE ORDERS. | 2013-11-04 09:56:00 Connected To Transact Price Server. | 2013-11-04 09:56:12 Invalid User or Password | 2013-11-04 09:56:14 Connection Lost To Transact Order Server. | 2013-11-04 09:56:14 I don't understand why it is saying Invalid User or Password. As far as I know, I only have one username and password for my Infinity (TransAct) account, and it works for the InfinityAT DOM and for receiving TransAct data for my SC charts (except when I try to switch to live trading) Thank you for your help. |
| [2013-11-04 16:43:08] |
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Make sure you have the correct Username and Password set in Global Settings >> Data/Trade Service Settings. After updating those, connect to the server with File >> Connect to Data Feed. If you still have a problem, have your broker put you in contact with TransAct support. And let them know you are getting this error: Transact Futures - Connection error: Invalid User or Password. | 2013-11-04 09:56:14 The reason Sierra Chart will disconnect and reconnect to the server when going out of Trade Simulation Mode when using TransAct, is because it needs to connect to the trade server which it did not do when in trade simulation mode. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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