Support Board
Date/Time: Thu, 23 Jan 2025 09:52:38 +0000
chart frozen
View Count: 1158
| [2018-11-19 06:41:56] |
| User690267 - Posts: 13 |
|
i have three different charts open for Brent, i continually have the problem where one of them will stop loading the price data, i have tried to reload, recalculate etc. but nothing helps. I am left with the only option of closing that chart down and setting up from new. Is there a way to resolve these "frozen" charts? |
| [2018-11-19 07:18:11] |
| |
|
Is the chart completely blank or does it still show a "Loading" message? There might be an out of memory condition occurring. Provide an image of the chart or Trade DOM, by following these instructions: https://www.sierrachart.com/index.php?page=doc/PostingInformation.php#Image Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-11-19 07:18:28
|
| [2018-11-19 07:52:56] |
| User690267 - Posts: 13 |
|
the chart is not blank or loading, everything is as it should be it just stop updating price. ie; currently price is at 67.44 in Brent all my charts show this, but one chart hasnt updated since 66.90. It has frozen at that certain time. The chart shows everything perfectly it just hasn't updated from hours ago. Regarding memory, its running on a Xeon with 16GB ram,(using 28% of physical memory & CPU 1% according to windows) so that wouldn't be the problem. |
| [2018-11-19 09:34:16] |
| |
|
Refer to help topic 3 for all of the possibilities: Intraday Chart or Chart Bars Not Updating | Blank Intraday Chart | "Currently no data to display" message for Intraday Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-11-19 09:49:10] |
| |
|
In particular have a look at these two subsections: Intraday Chart or Chart Bars Not Updating | Blank Intraday Chart | "Currently no data to display" message for Intraday Chart: 3.3 - Session Start Time and End Time not Covering Current Time Intraday Chart or Chart Bars Not Updating | Blank Intraday Chart | "Currently no data to display" message for Intraday Chart: 3.12 - Chart Update Interval (we just updated this with some additional information) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-11-19 10:28:07] |
| User690267 - Posts: 13 |
|
Problem resolved by disconnecting and reconnecting. using this link: Intraday Chart or Chart Bars Not Updating | Blank Intraday Chart | "Currently no data to display" message for Intraday Chart: 3.12 - Chart Update Interval Thank you |
To post a message in this thread, you need to log in with your Sierra Chart account: