Support Board
Date/Time: Tue, 11 Feb 2025 19:05:23 +0000
Keyboard Shortcuts Not Working after Download of Current Version
View Count: 1311
| [2018-11-19 03:42:27] |
| macguerra - Posts: 20 |
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Tonight I downloaded the current version and my programmed keyboard shortcuts are not working with my programable keyboard. They were working Friday, prior to download. I confirmed the issue is not with the keyboard itself. I confirmed "Trading Keyboard Shortcuts Enabled" is checked. I confirmed the Keyboard settings did not change. Trades are going through with mouse and all else seems to be working. I reverted to the Pre-release but this did not seem to solve the issue. Besides downloading the current version and reverting to the pre-release, no other changes were made to my settings. Any suggestions would be appreciated, thank you. Date Time Of Last Edit: 2018-11-19 04:05:26
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| [2018-11-19 04:09:34] |
| macguerra - Posts: 20 |
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UPDATE: From some reason I am required to delete and reprogram my programmable keyboard settings, it appears. After doing so, the programmable keyboard is working with the keyboard shortcuts in the current version.
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| [2018-11-19 04:14:44] |
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Yes we were going to say that this must be a system-level issue. The keyboard shortcuts do work properly in the latest versions.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-09-11 18:37:21] |
| User220914 - Posts: 239 |
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hi i downloaded the curretn version and all of my fonts have chagned and the keyboard short cuts are now missing also I am still having issues with charts downloading they are waiting to download historical data still i did try the edit function but not working |
| [2020-09-11 20:52:35] |
| John - SC Support - Posts: 37883 |
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There should not be a reason for the Fonts and Keyboard shortcuts to have changed by updating. The most likely scenario is that if someone shared a Chartbook with you, then they can also send their Sierra3.cfg file, which contains the graphics and keyboard settings. In any case, that file does get backed up when there are changes, so go to the \Backups directory under your main Sierra Chart installation and look for the most recent Sierra3.cfg file (note that it will have a number in front of it). Copy it to the main Sierra Chart installation folder and change the name to be Sierra3.cfg - you will need to remove/rename the Sierra3.cfg file that is already there. With regards to downloading historical data, we would need more information on what exactly is happening and what symbol you are trying to view. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-09-11 22:04:06] |
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Regarding restoring a global configuration file, refer to: Resetting Sierra Chart to a Default State / Restoring Backup Global Configuration File: Restoring Backup Global Configuration File Regarding historical data issues. Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers And refer to: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Error when Downloading Historical Intraday Data from the Sierra Chart Historical Data Server Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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