Support Board
Date/Time: Thu, 23 Jan 2025 14:45:15 +0000
My chartbook not auto loading
View Count: 1167
| [2018-11-16 17:55:10] |
| mitchfosmond - Posts: 4 |
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Hello there, I went through the instruction on sierra chart site regarding how to set up your chartbook to auto-load on program startup (Chartbooks (Workspaces): Automatically Open a Chartbook), but it is not working. It continues to auto-load an old chartbook file that is not applicable to me anymore. Any suggestions? |
| [2018-11-16 18:55:23] |
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This does not make any sense. The Chartbook's that you have specified to be open will be opened. Double check the settings.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-11-19 21:16:39
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| [2018-11-18 01:49:06] |
| mitchfosmond - Posts: 4 |
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I know right? It's very strange. I've triple/quadruple checked. Should I uninstall/reinstall? Or will that cause me to love all of my chartbook work? Thanks for your help! |
| [2018-11-18 21:11:25] |
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Restart Sierra Chart and then provide a copy of the Message Log after about 10 seconds: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Attach the Sierra3.CFG file in your Sierra Chart installation folder. Here are instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile This file will be privately attached by default. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-11-18 21:11:31
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| [2018-11-19 18:10:13] |
| mitchfosmond - Posts: 4 |
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I've attached the Sierra3.CFG file and pasted my message log below - let me know if I can do anything else to help. Thank you! Reading Internal Order ID file. | 2018-11-19 11:04:18 Reading Trade Orders file. | 2018-11-19 11:04:18 Reading Trade Positions file. | 2018-11-19 11:04:18 Listening on UDP port 22903. | 2018-11-19 11:04:18 Software version: 1697 | 2018-11-19 11:04:18 Safe Mode enabled | 2018-11-19 11:04:18 Usage end date: 2018-12-03 | 2018-11-19 11:04:18 Enabled for: Advanced Features. | 2018-11-19 11:04:18 Enabled for: Advanced Features 2. | 2018-11-19 11:04:18 Enabled for: Sierra Chart Historical Data Service. | 2018-11-19 11:04:18 Allow Support for Sierra Chart Data Feeds is enabled. | 2018-11-19 11:04:18 Current selected Data/Trading service: CQG FIX Trading | 2018-11-19 11:04:18 Chart Update Interval: 500 | 2018-11-19 11:04:18 Time Zone: -07:00:00 (MST-07MDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2018-11-19 11:04:18 2018-11-19 11:04:22 Local computer time | 2018-11-19 11:04:18 2018-11-19 18:04:22 Local computer time in UTC | 2018-11-19 11:04:18 2018-11-19 11:04:22 Local computer time in SC Time Zone | 2018-11-19 11:04:18 2018-11-19 18:04:21 Server time in UTC | 2018-11-19 11:04:18 Local computer UTC time and Server UTC time difference: 0 seconds. | 2018-11-19 11:04:18 Program path: C:\SierraChart\ | 2018-11-19 11:04:18 Data Files path: C:\SierraChart\Data\ | 2018-11-19 11:04:18 OS Version Number: 10.0 | 2018-11-19 11:04:18 Locale Setting: C | 2018-11-19 11:04:18 Checking for new symbol settings for service code cqg | 2018-11-19 11:04:18 HTTPS connection to www.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2018-11-19 11:04:18 HTTPS connection to www.sierrachart.com:443 (4) | Connecting to IP: 204.15.192.108. | 2018-11-19 11:04:18 Symbol settings are up-to-date for cqg | 2018-11-19 11:04:18 Received 5 login tokens. | 2018-11-19 11:04:18 HTTPS connection to www.sierrachart.com:443 (5) | Creating socket. Using TLS 1.2. | 2018-11-19 11:04:24 HTTPS connection to www.sierrachart.com:443 (5) | Connecting to IP: 204.15.192.108. | 2018-11-19 11:04:24 HTTPS connection to www.sierrachart.com:443 (4) | Socket gracefully closed by remote side. | 2018-11-19 11:04:27 HTTPS connection to www.sierrachart.com:443 (4) | Initiating close of socket by core. | 2018-11-19 11:04:27 HTTPS connection to www.sierrachart.com:443 (4) | Received socket Close event. | 2018-11-19 11:04:27 HTTPS connection to www.sierrachart.com:443 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-11-19 11:04:27 HTTPS connection to www.sierrachart.com:443 (4) | Closed. | 2018-11-19 11:04:27 HTTPS connection to www.sierrachart.com:443 (2) | Socket gracefully closed by remote side. | 2018-11-19 11:04:28 HTTPS connection to www.sierrachart.com:443 (2) | Received socket Close event. | 2018-11-19 11:04:28 HTTPS connection to www.sierrachart.com:443 (2) | Initiating close of socket by core. | 2018-11-19 11:04:28 HTTPS connection to www.sierrachart.com:443 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-11-19 11:04:28 HTTPS connection to www.sierrachart.com:443 (2) | Closed. | 2018-11-19 11:04:28 HTTPS connection to www.sierrachart.com:443 (5) | Socket gracefully closed by remote side. | 2018-11-19 11:04:29 HTTPS connection to www.sierrachart.com:443 (5) | Received socket Close event. | 2018-11-19 11:04:29 HTTPS connection to www.sierrachart.com:443 (5) | Initiating close of socket by core. | 2018-11-19 11:04:29 HTTPS connection to www.sierrachart.com:443 (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-11-19 11:04:29 HTTPS connection to www.sierrachart.com:443 (5) | Closed. | 2018-11-19 11:04:29 F.US.EPZ18 2 Min #6 | Reloading chart. | 2018-11-19 11:04:31 F.US.EPZ18 #12 | Reloading chart. | 2018-11-19 11:04:31 F.US.ENQZ18 10 Min #8 | Reloading chart. | 2018-11-19 11:04:31 F.US.RTYZ18 10 Min #11 | Reloading chart. | 2018-11-19 11:04:31 Not loading eminiplayer.dll. ACS Safe Mode enabled. | 2018-11-19 11:04:31 F.US.EPZ18 2 Min #13 | Reloading chart. | 2018-11-19 11:04:31 NISS-NYSE 2 Min #1 | Reloading chart. | 2018-11-19 11:04:31 Not loading eminiplayer.dll. ACS Safe Mode enabled. | 2018-11-19 11:04:31 F.US.EPZ18 10 Min #2 | Reloading chart. | 2018-11-19 11:04:31 Not loading eminiplayer.dll. ACS Safe Mode enabled. | 2018-11-19 11:04:31 F.US.EPZ18 1 Min #3 | Reloading chart. | 2018-11-19 11:04:31 Not loading eminiplayer.dll. ACS Safe Mode enabled. | 2018-11-19 11:04:31 F.US.EPZ18 5 Min #4 | Reloading chart. | 2018-11-19 11:04:31 Not loading eminiplayer.dll. ACS Safe Mode enabled. | 2018-11-19 11:04:31 F.US.EPZ18 30 Min #7 | Reloading chart. | 2018-11-19 11:04:31 Not loading eminiplayer.dll. ACS Safe Mode enabled. | 2018-11-19 11:04:31 F.US.EPZ18 5 Min #9 | Reloading chart. | 2018-11-19 11:04:31 Not loading eminiplayer.dll. ACS Safe Mode enabled. | 2018-11-19 11:04:31 Not loading eminiplayer.dll. ACS Safe Mode enabled. | 2018-11-19 11:04:31 Not loading eminiplayer.dll. ACS Safe Mode enabled. | 2018-11-19 11:04:31 Not loading eminiplayer.dll. ACS Safe Mode enabled. | 2018-11-19 11:04:31 Intraday data recording state for symbol F.US.EPZ18 is set to download 'Pending'. | 2018-11-19 11:04:33 HD Request # 2 | Downloading Intraday chart data for F.US.EPZ18 to the file F.US.EPZ18.scid. Service: cqg | 2018-11-19 11:04:33 HD Request # 2 | Download start date-time: 2018-11-19 11:04:13.000 | 2018-11-19 11:04:33 HD Request # 2 | Using server: ds4.sierracharts.com port 10149 | 2018-11-19 11:04:33 Socket (6) | Creating socket. | 2018-11-19 11:04:33 Socket (6) | Connecting to IP: 192.81.56.146. | 2018-11-19 11:04:33 Not loading eminiplayer.dll. ACS Safe Mode enabled. | 2018-11-19 11:04:33 Intraday data recording state for symbol F.US.ENQZ18 is set to download 'Pending'. | 2018-11-19 11:04:33 Intraday data recording state for symbol F.US.RTYZ18 is set to download 'Pending'. | 2018-11-19 11:04:33 Not loading eminiplayer.dll. ACS Safe Mode enabled. | 2018-11-19 11:04:33 Intraday data recording state for symbol NISS-NYSE is set to download 'Pending'. | 2018-11-19 11:04:33 Not loading eminiplayer.dll. ACS Safe Mode enabled. | 2018-11-19 11:04:33 Not loading eminiplayer.dll. ACS Safe Mode enabled. | 2018-11-19 11:04:33 Not loading eminiplayer.dll. ACS Safe Mode enabled. | 2018-11-19 11:04:33 Not loading eminiplayer.dll. ACS Safe Mode enabled. | 2018-11-19 11:04:33 Not loading eminiplayer.dll. ACS Safe Mode enabled. | 2018-11-19 11:04:33 HD Request # 2 | Setting DTC encoding to Binary VLS | 2018-11-19 11:04:33 HD Request # 2 | Sending historical data logon request message. | 2018-11-19 11:04:33 Not loading eminiplayer.dll. ACS Safe Mode enabled. | 2018-11-19 11:04:33 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. | 2018-11-19 11:04:33 HD Request # 2 | Requesting Intraday data. Start date-time: 2018-11-19 11:04:13. Record interval: 1. Symbol: F.US.EPZ18 | 2018-11-19 11:04:33 CQG FIX socket (7) | Creating socket. Using TLS 1.2. | 2018-11-19 11:04:33 CQG FIX socket (7) | Connecting to IP: 208.48.16.214. | 2018-11-19 11:04:33 Socket (6) | Initiating close of socket by core. | 2018-11-19 11:04:33 HD Request # 2 | Historical data for F.US.EPZ18 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2018-11-19 11:04:33 Socket (6) | Shutdown started. Waiting for graceful close. | 2018-11-19 11:04:33 Historical data download thread signaled to stop. | 2018-11-19 11:04:33 HD Request # 2 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for F.US.EPZ18 | 2018-11-19 11:04:33 HD Request # 2 | Completion time: 0s | 2018-11-19 11:04:33 HD Request # 2 | Intraday data download complete for F.US.EPZ18. Unique request ID: 1 | 2018-11-19 11:04:33 Removed historical data download ID 1 | 2018-11-19 11:04:33 HD Request # 3 | Downloading Intraday chart data for F.US.ENQZ18 to the file F.US.ENQZ18.scid. Service: cqg | 2018-11-19 11:04:33 HD Request # 3 | Download start date-time: 2018-11-19 11:04:13.000 | 2018-11-19 11:04:33 HD Request # 3 | Using server: ds3.sierracharts.com port 10150 | 2018-11-19 11:04:33 Socket (8) | Creating socket. | 2018-11-19 11:04:33 Socket (8) | Connecting to IP: 65.182.172.42. | 2018-11-19 11:04:33 Socket (6) | Socket gracefully closed by remote side. | 2018-11-19 11:04:33 Socket (6) | Closed. | 2018-11-19 11:04:33 Not loading eminiplayer.dll. ACS Safe Mode enabled. | 2018-11-19 11:04:33 HD Request # 3 | Setting DTC encoding to Binary VLS | 2018-11-19 11:04:33 HD Request # 3 | Sending historical data logon request message. | 2018-11-19 11:04:33 Not loading eminiplayer.dll. ACS Safe Mode enabled. | 2018-11-19 11:04:33 CQG FIX: Sending the Logon message. | 2018-11-19 11:04:33 HD Request # 3 | Requesting Intraday data. Start date-time: 2018-11-19 11:04:13. Record interval: 1. Symbol: F.US.ENQZ18 | 2018-11-19 11:04:33 Socket (8) | Initiating close of socket by core. | 2018-11-19 11:04:33 HD Request # 3 | Historical data for F.US.ENQZ18 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2018-11-19 11:04:33 Socket (8) | Shutdown started. Waiting for graceful close. | 2018-11-19 11:04:33 Historical data download thread signaled to stop. | 2018-11-19 11:04:33 HD Request # 3 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for F.US.ENQZ18 | 2018-11-19 11:04:33 HD Request # 3 | Completion time: 0s | 2018-11-19 11:04:33 HD Request # 3 | Intraday data download complete for F.US.ENQZ18. Unique request ID: 2 | 2018-11-19 11:04:33 Removed historical data download ID 2 | 2018-11-19 11:04:33 HD Request # 4 | Downloading Intraday chart data for F.US.RTYZ18 to the file F.US.RTYZ18.scid. Service: cqg | 2018-11-19 11:04:33 HD Request # 4 | Download start date-time: 2018-11-19 11:04:12.000 | 2018-11-19 11:04:33 HD Request # 4 | Using server: ds4.sierracharts.com port 10149 | 2018-11-19 11:04:33 Socket (9) | Creating socket. | 2018-11-19 11:04:33 Socket (9) | Connecting to IP: 192.81.56.146. | 2018-11-19 11:04:33 Not loading eminiplayer.dll. ACS Safe Mode enabled. | 2018-11-19 11:04:33 Socket (8) | Socket gracefully closed by remote side. | 2018-11-19 11:04:33 Socket (8) | Closed. | 2018-11-19 11:04:33 Not loading eminiplayer.dll. ACS Safe Mode enabled. | 2018-11-19 11:04:33 HD Request # 4 | Setting DTC encoding to Binary VLS | 2018-11-19 11:04:33 HD Request # 4 | Sending historical data logon request message. | 2018-11-19 11:04:33 Not loading eminiplayer.dll. ACS Safe Mode enabled. | 2018-11-19 11:04:33 Not loading eminiplayer.dll. ACS Safe Mode enabled. | 2018-11-19 11:04:33 CQG FIX Trading | Connected to trading server. | 2018-11-19 11:04:33 CQG FIX Trading | Connecting to server api.cqg.com | 2018-11-19 11:04:33 CQG WebSocket | Connecting to WebSocket server. | 2018-11-19 11:04:33 CQG FIX | FCM name: AMP | 2018-11-19 11:04:33 HD Request # 4 | Requesting Intraday data. Start date-time: 2018-11-19 11:04:12. Record interval: 1. Symbol: F.US.RTYZ18 | 2018-11-19 11:04:34 Socket (9) | Initiating close of socket by core. | 2018-11-19 11:04:34 HD Request # 4 | Historical data for F.US.RTYZ18 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2018-11-19 11:04:34 Historical data download thread signaled to stop. | 2018-11-19 11:04:34 Socket (9) | Shutdown started. Waiting for graceful close. | 2018-11-19 11:04:34 HD Request # 4 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for F.US.RTYZ18 | 2018-11-19 11:04:34 HD Request # 4 | Completion time: 1s | 2018-11-19 11:04:34 HD Request # 4 | Intraday data download complete for F.US.RTYZ18. Unique request ID: 3 | 2018-11-19 11:04:34 Removed historical data download ID 3 | 2018-11-19 11:04:34 HD Request # 5 | Downloading Intraday chart data for NISS-NYSE to the file NISS-NYSE.scid. Service: statscalc | 2018-11-19 11:04:34 HD Request # 5 | Download start date-time: 2018-11-19 11:04:12.000 | 2018-11-19 11:04:34 HD Request # 5 | Using server: ds3.sierracharts.com port 10150 | 2018-11-19 11:04:34 CQG WebSocket socket (10) | Creating socket. Using TLS 1.2. | 2018-11-19 11:04:34 CQG WebSocket socket (10) | Connecting to IP: 208.48.16.35. | 2018-11-19 11:04:34 Socket (11) | Creating socket. | 2018-11-19 11:04:34 Socket (11) | Connecting to IP: 65.182.172.42. | 2018-11-19 11:04:34 CQG WebSocket | Opening WebSocket. | 2018-11-19 11:04:34 CQG WebSocket | Sending WebSocket handshake. | 2018-11-19 11:04:34 Socket (9) | Socket gracefully closed by remote side. | 2018-11-19 11:04:34 Socket (9) | Closed. | 2018-11-19 11:04:34 HD Request # 5 | Setting DTC encoding to Binary VLS | 2018-11-19 11:04:34 HD Request # 5 | Sending historical data logon request message. | 2018-11-19 11:04:34 HD Request # 5 | Requesting Intraday data. Start date-time: 2018-11-19 11:04:12. Record interval: 1. Symbol: NISS-NYSE | 2018-11-19 11:04:34 CQG WebSocket | Header line. HTTP/1.1 101 Switching Protocols | 2018-11-19 11:04:34 CQG WebSocket | Header line. Connection: upgrade | 2018-11-19 11:04:34 CQG WebSocket | Header line. Sec-WebSocket-Accept: v3Vl1KDMx4BnS6zYUDeyU8+CCBo= | 2018-11-19 11:04:34 CQG WebSocket | Header line. Server: WebSocket++/0.7.0 | 2018-11-19 11:04:34 CQG WebSocket | Header line. Upgrade: websocket | 2018-11-19 11:04:34 CQG WebSocket | Header line. | 2018-11-19 11:04:34 CQG WebSocket | Web socket state is now open. | 2018-11-19 11:04:34 CQG FIX Trading | WebSocket connected. | 2018-11-19 11:04:34 CQG FIX Trading | Sending market data logon message. | 2018-11-19 11:04:34 HD Request # 5 | Decompressing data. | 2018-11-19 11:04:34 HD Request # 5 | Receiving Intraday data for NISS-NYSE starting at 2018-11-19 11:04:12 | 2018-11-19 11:04:34 HD Request # 5 | Timestamp of first Intraday data file record written: 2018-11-19 11:04:12 | 2018-11-19 11:04:34 Socket (11) | Initiating close of socket by core. | 2018-11-19 11:04:34 HD Request # 5 | Historical data for NISS-NYSE is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2018-11-19 11:04:34 Socket (11) | Shutdown started. Waiting for graceful close. | 2018-11-19 11:04:34 Historical data download thread signaled to stop. | 2018-11-19 11:04:34 HD Request # 5 | Received 20 records from 2018-11-19 11:04:12 to 2018-11-19 11:04:31 (19.0 seconds) and wrote 20 records for NISS-NYSE | 2018-11-19 11:04:34 HD Request # 5 | Completion time: 0s | 2018-11-19 11:04:34 HD Request # 5 | Intraday data download complete for NISS-NYSE. Unique request ID: 4 | 2018-11-19 11:04:34 Removed historical data download ID 4 | 2018-11-19 11:04:34 Socket (11) | Socket gracefully closed by remote side. | 2018-11-19 11:04:34 Socket (11) | Closed. | 2018-11-19 11:04:34 CQG FIX Trading | Logon successful. Session Token = uMpdP5AymPYcPKRiIe0pua7hs+qBYGo6PAlKAif5gagyD77zE6awCQdREygzLsphf3S3xx7l9yx | 2018-11-19 11:04:34 Chart #1 has tagged chart #13 for full recalculation. Chartbook: Mitch Chartbook Nov 19.cht | 2018-11-19 11:04:34 CQG FIX Trading | Connected to data and trading server. | 2018-11-19 11:04:34 CQG FIX Trading | Starting real-time market data updates for: F.US.ENQZ18. ID: 1 | 2018-11-19 11:04:34 CQG FIX Trading | Sending symbol resolution request for F.US.ENQZ18. ID: 131698 | 2018-11-19 11:04:34 CQG FIX Trading | Requesting security definition data for: F.US.ENQZ18. ID: 1 | 2018-11-19 11:04:34 Intraday data recording state for symbol F.US.ENQZ18 is set to download 'Pending'. | 2018-11-19 11:04:34 Delaying start of download for F.US.ENQZ18 | 2018-11-19 11:04:34 CQG FIX Trading | Starting real-time market data updates for: F.US.RTYZ18. ID: 2 | 2018-11-19 11:04:34 CQG FIX Trading | Sending symbol resolution request for F.US.RTYZ18. ID: 131699 | 2018-11-19 11:04:34 CQG FIX Trading | Requesting security definition data for: F.US.RTYZ18. ID: 2 | 2018-11-19 11:04:34 Intraday data recording state for symbol F.US.RTYZ18 is set to download 'Pending'. | 2018-11-19 11:04:34 CQG FIX Trading | Received symbol resolution report for symbol F.US.ENQZ18. Search Symbol: F.US.ENQZ18. Request ID: 131698. Contract ID: 1. | 2018-11-19 11:04:34 CQG FIX Trading | Requesting market data for F.US.ENQZ18 | 2018-11-19 11:04:34 CQG FIX Trading | Starting real-time market data updates for: F.US.EPZ18. ID: 3 | 2018-11-19 11:04:34 CQG FIX Trading | Sending symbol resolution request for F.US.EPZ18. ID: 131700 | 2018-11-19 11:04:34 CQG FIX Trading | Requesting security definition data for: F.US.EPZ18. ID: 3 | 2018-11-19 11:04:34 Intraday data recording state for symbol F.US.EPZ18 is set to download 'Pending'. | 2018-11-19 11:04:34 F.US.EPZ18 2 Min #13 | Performing a full recalculation because it has been tagged. Chartbook: Mitch Chartbook Nov 19.cht | 2018-11-19 11:04:34 CQG FIX Trading | Received symbol resolution report for symbol F.US.RTYZ18. Search Symbol: F.US.RTYZ18. Request ID: 131699. Contract ID: 2. | 2018-11-19 11:04:34 CQG FIX Trading | Requesting market data for F.US.RTYZ18 | 2018-11-19 11:04:34 CQG FIX Trading | Received symbol resolution report for symbol F.US.EPZ18. Search Symbol: F.US.EPZ18. Request ID: 131700. Contract ID: 3. | 2018-11-19 11:04:34 CQG FIX Trading | Requesting market data for F.US.EPZ18 | 2018-11-19 11:04:34 SC DTC Data with Market Depth | Starting real-time market data updates for: NISS-NYSE. ID: 4 | 2018-11-19 11:04:34 SC DTC Data with Market Depth | Connecting to the server ds4.sierracharts.com. Port 10048 | 2018-11-19 11:04:34 DTC Client socket (12) | Creating socket. | 2018-11-19 11:04:34 DTC Client socket (12) | Connecting to IP: 192.81.56.146. | 2018-11-19 11:04:34 SC DTC Data with Market Depth | Requesting security definition data for: NISS-NYSE. ID: 4 | 2018-11-19 11:04:34 Intraday data recording state for symbol NISS-NYSE is set to download 'Pending'. | 2018-11-19 11:04:34 SC DTC Data with Market Depth | Connected to server. | 2018-11-19 11:04:34 SC DTC Data with Market Depth | Starting socket receive thread. | 2018-11-19 11:04:34 SC DTC Data with Market Depth | Sending Encoding Request to server | 2018-11-19 11:04:34 SC DTC Data with Market Depth | Setting DTC encoding to Binary VLS | 2018-11-19 11:04:34 SC DTC Data with Market Depth | Sending logon request message. | 2018-11-19 11:04:34 SC DTC Data with Market Depth | Received logon response. | 2018-11-19 11:04:34 SC DTC Data with Market Depth | Server Name: SC Realtime Server. | 2018-11-19 11:04:34 SC DTC Data with Market Depth | Server protocol version: 8. Client protocol version: 8 | 2018-11-19 11:04:34 SC DTC Data with Market Depth | Successfully connected. | 2018-11-19 11:04:34 SC DTC Data with Market Depth | Trading is not supported. | 2018-11-19 11:04:34 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: NISS-NYSE | 2018-11-19 11:04:34 SC DTC Data with Market Depth | Received security definition for symbol NISS-NYSE | 2018-11-19 11:04:34 Delaying start of download for F.US.ENQZ18 | 2018-11-19 11:04:35 Requesting market depth updates for: F.US.EPZ18 if supported. | 2018-11-19 11:04:39 CQG FIX Trading | Requesting market data including full depth for F.US.EPZ18 | 2018-11-19 11:04:39 HD Request # 6 | Downloading Intraday chart data for F.US.ENQZ18 to the file F.US.ENQZ18.scid. Service: cqg | 2018-11-19 11:04:39 HD Request # 6 | Download start date-time: 2018-11-19 11:04:13.000 | 2018-11-19 11:04:39 HD Request # 6 | Using server: ds4.sierracharts.com port 10149 | 2018-11-19 11:04:39 Socket (13) | Creating socket. | 2018-11-19 11:04:39 Socket (13) | Connecting to IP: 192.81.56.146. | 2018-11-19 11:04:39 HD Request # 6 | Setting DTC encoding to Binary VLS | 2018-11-19 11:04:39 HD Request # 6 | Sending historical data logon request message. | 2018-11-19 11:04:39 HD Request # 6 | Requesting Intraday data. Start date-time: 2018-11-19 11:04:13. Record interval: 1. Symbol: F.US.ENQZ18 | 2018-11-19 11:04:39 HD Request # 6 | Decompressing data. | 2018-11-19 11:04:39 HD Request # 6 | Receiving Intraday data for F.US.ENQZ18 starting at 2018-11-19 11:04:14 | 2018-11-19 11:04:39 HD Request # 6 | Timestamp of first Intraday data file record written: 2018-11-19 11:04:14 | 2018-11-19 11:04:39 Socket (13) | Initiating close of socket by core. | 2018-11-19 11:04:39 Socket (13) | Shutdown started. Waiting for graceful close. | 2018-11-19 11:04:39 Historical data download thread signaled to stop. | 2018-11-19 11:04:39 HD Request # 6 | Received 20 records from 2018-11-19 11:04:14 to 2018-11-19 11:04:36 (22.0 seconds) and wrote 20 records for F.US.ENQZ18 | 2018-11-19 11:04:39 Added 15 Time and Sales records to Intraday data file for F.US.ENQZ18 after download. | 2018-11-19 11:04:39 HD Request # 6 | Completion time: 0s | 2018-11-19 11:04:39 HD Request # 6 | Intraday data download complete for F.US.ENQZ18. Unique request ID: 5 | 2018-11-19 11:04:39 Removed historical data download ID 5 | 2018-11-19 11:04:39 Real-time Intraday chart data file updates started for F.US.ENQZ18 | 2018-11-19 11:04:39 Opened cached Intraday file: C:\SierraChart\Data\F.US.ENQZ18.scid | 2018-11-19 11:04:39 Intraday chart data file opened for F.US.ENQZ18 | 2018-11-19 11:04:39 HD Request # 7 | Downloading Intraday chart data for F.US.RTYZ18 to the file F.US.RTYZ18.scid. Service: cqg | 2018-11-19 11:04:39 HD Request # 7 | Download start date-time: 2018-11-19 11:04:12.000 | 2018-11-19 11:04:39 HD Request # 7 | Using server: ds3.sierracharts.com port 10150 | 2018-11-19 11:04:39 Socket (14) | Creating socket. | 2018-11-19 11:04:39 Socket (14) | Connecting to IP: 65.182.172.42. | 2018-11-19 11:04:39 Socket (13) | Socket gracefully closed by remote side. | 2018-11-19 11:04:39 Socket (13) | Closed. | 2018-11-19 11:04:39 HD Request # 7 | Setting DTC encoding to Binary VLS | 2018-11-19 11:04:40 HD Request # 7 | Sending historical data logon request message. | 2018-11-19 11:04:40 HD Request # 7 | Requesting Intraday data. Start date-time: 2018-11-19 11:04:12. Record interval: 1. Symbol: F.US.RTYZ18 | 2018-11-19 11:04:40 HD Request # 7 | Decompressing data. | 2018-11-19 11:04:40 HD Request # 7 | Receiving Intraday data for F.US.RTYZ18 starting at 2018-11-19 11:04:12 | 2018-11-19 11:04:40 HD Request # 7 | Timestamp of first Intraday data file record written: 2018-11-19 11:04:12 | 2018-11-19 11:04:40 Socket (14) | Initiating close of socket by core. | 2018-11-19 11:04:40 Socket (14) | Shutdown started. Waiting for graceful close. | 2018-11-19 11:04:40 Historical data download thread signaled to stop. | 2018-11-19 11:04:40 HD Request # 7 | Received 11 records from 2018-11-19 11:04:12 to 2018-11-19 11:04:37 (25.0 seconds) and wrote 11 records for F.US.RTYZ18 | 2018-11-19 11:04:40 Added 1 Time and Sales records to Intraday data file for F.US.RTYZ18 after download. | 2018-11-19 11:04:40 HD Request # 7 | Completion time: 1s | 2018-11-19 11:04:40 HD Request # 7 | Intraday data download complete for F.US.RTYZ18. Unique request ID: 6 | 2018-11-19 11:04:40 Removed historical data download ID 6 | 2018-11-19 11:04:40 Real-time Intraday chart data file updates started for F.US.RTYZ18 | 2018-11-19 11:04:40 Opened cached Intraday file: C:\SierraChart\Data\F.US.RTYZ18.scid | 2018-11-19 11:04:40 Intraday chart data file opened for F.US.RTYZ18 | 2018-11-19 11:04:40 HD Request # 8 | Downloading Intraday chart data for F.US.EPZ18 to the file F.US.EPZ18.scid. Service: cqg | 2018-11-19 11:04:40 HD Request # 8 | Download start date-time: 2018-11-19 11:04:13.000 | 2018-11-19 11:04:40 HD Request # 8 | Using server: ds4.sierracharts.com port 10149 | 2018-11-19 11:04:40 Socket (15) | Creating socket. | 2018-11-19 11:04:40 Socket (15) | Connecting to IP: 192.81.56.146. | 2018-11-19 11:04:40 Socket (14) | Socket gracefully closed by remote side. | 2018-11-19 11:04:40 Socket (14) | Closed. | 2018-11-19 11:04:40 HD Request # 8 | Setting DTC encoding to Binary VLS | 2018-11-19 11:04:40 HD Request # 8 | Sending historical data logon request message. | 2018-11-19 11:04:40 HD Request # 8 | Requesting Intraday data. Start date-time: 2018-11-19 11:04:13. Record interval: 1. Symbol: F.US.EPZ18 | 2018-11-19 11:04:40 HD Request # 8 | Decompressing data. | 2018-11-19 11:04:40 HD Request # 8 | Receiving Intraday data for F.US.EPZ18 starting at 2018-11-19 11:04:13 | 2018-11-19 11:04:40 HD Request # 8 | Timestamp of first Intraday data file record written: 2018-11-19 11:04:13 | 2018-11-19 11:04:40 Socket (15) | Initiating close of socket by core. | 2018-11-19 11:04:40 Socket (15) | Shutdown started. Waiting for graceful close. | 2018-11-19 11:04:40 Historical data download thread signaled to stop. | 2018-11-19 11:04:40 HD Request # 8 | Received 21 records from 2018-11-19 11:04:13 to 2018-11-19 11:04:38 (25.0 seconds) and wrote 21 records for F.US.EPZ18 | 2018-11-19 11:04:40 Added 1 Time and Sales records to Intraday data file for F.US.EPZ18 after download. | 2018-11-19 11:04:40 HD Request # 8 | Completion time: 0s | 2018-11-19 11:04:40 HD Request # 8 | Intraday data download complete for F.US.EPZ18. Unique request ID: 7 | 2018-11-19 11:04:40 Removed historical data download ID 7 | 2018-11-19 11:04:40 Real-time Intraday chart data file updates started for F.US.EPZ18 | 2018-11-19 11:04:40 Opened cached Intraday file: C:\SierraChart\Data\F.US.EPZ18.scid | 2018-11-19 11:04:40 Intraday chart data file opened for F.US.EPZ18 | 2018-11-19 11:04:40 HD Request # 9 | Downloading Intraday chart data for NISS-NYSE to the file NISS-NYSE.scid. Service: statscalc | 2018-11-19 11:04:40 HD Request # 9 | Download start date-time: 2018-11-19 11:04:31.000 | 2018-11-19 11:04:40 HD Request # 9 | Using server: ds3.sierracharts.com port 10150 | 2018-11-19 11:04:40 Socket (16) | Creating socket. | 2018-11-19 11:04:40 Socket (16) | Connecting to IP: 65.182.172.42. | 2018-11-19 11:04:40 Socket (15) | Socket gracefully closed by remote side. | 2018-11-19 11:04:40 Socket (15) | Closed. | 2018-11-19 11:04:40 HD Request # 9 | Setting DTC encoding to Binary VLS | 2018-11-19 11:04:40 HD Request # 9 | Sending historical data logon request message. | 2018-11-19 11:04:40 HD Request # 9 | Requesting Intraday data. Start date-time: 2018-11-19 11:04:31. Record interval: 1. Symbol: NISS-NYSE | 2018-11-19 11:04:40 HD Request # 9 | Decompressing data. | 2018-11-19 11:04:40 HD Request # 9 | Receiving Intraday data for NISS-NYSE starting at 2018-11-19 11:04:31 | 2018-11-19 11:04:40 HD Request # 9 | Timestamp of first Intraday data file record written: 2018-11-19 11:04:31 | 2018-11-19 11:04:40 Socket (16) | Initiating close of socket by core. | 2018-11-19 11:04:40 Socket (16) | Shutdown started. Waiting for graceful close. | 2018-11-19 11:04:40 Historical data download thread signaled to stop. | 2018-11-19 11:04:40 HD Request # 9 | Received 8 records from 2018-11-19 11:04:31 to 2018-11-19 11:04:38 (7.0 seconds) and wrote 8 records for NISS-NYSE | 2018-11-19 11:04:40 Added 3 Time and Sales records to Intraday data file for NISS-NYSE after download. | 2018-11-19 11:04:40 HD Request # 9 | Completion time: 0s | 2018-11-19 11:04:40 HD Request # 9 | Intraday data download complete for NISS-NYSE. Unique request ID: 8 | 2018-11-19 11:04:40 Removed historical data download ID 8 | 2018-11-19 11:04:40 Real-time Intraday chart data file updates started for NISS-NYSE | 2018-11-19 11:04:40 Opened cached Intraday file: C:\SierraChart\Data\NISS-NYSE.scid | 2018-11-19 11:04:40 Intraday chart data file opened for NISS-NYSE | 2018-11-19 11:04:40 Socket (16) | Socket gracefully closed by remote side. | 2018-11-19 11:04:40 Socket (16) | Closed. | 2018-11-19 11:04:40 Chart #1 has tagged chart #13 for full recalculation. Chartbook: Mitch Chartbook Nov 19.cht | 2018-11-19 11:04:41 F.US.EPZ18 2 Min #13 | Performing a full recalculation because it has been tagged. Chartbook: Mitch Chartbook Nov 19.cht | 2018-11-19 11:04:41 |
Attachment Deleted. Private File |
| [2018-11-19 21:14:10] |
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You have Safe Mode enabled and that is why the Chartbook's are not loading: Sierra Chart - Software Login Instructions: Using Safe Mode We also see you are running an older version of Sierra Chart. You must update following these instructions: Software Download: Fast Update We are not going to provide support for an older version and are declining further support until you update. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-11-19 21:15:59
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