Support Board
Date/Time: Sun, 24 Nov 2024 13:51:07 +0000
Bitcoin Data (BTCe) not updating intraday for any symbol unless manual downloading
View Count: 8828
| [2013-11-04 09:13:48] |
| 8fold - Posts: 23 |
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I've been using your service for 6 months and have been using multiple instances simultaneously without problems (Bitstamp and BTCChina lately). Today I tried BTCe data service for the first time. It connects to the market data server, downloads the data, then fails to work with realtime intraday updates. If I disconnect/reconnect, the download completes the missing recent data. But no updates. I got an out of order timestamps error. Read about it, deleted and redownoaded data, still not working. I have tried this on 2 different computers, different OSes and with 1028 and also the latest version. Here's a copy of the log from the first time I tried BTCe with a clean symbol chart: Software version: 1028 | 2013-11-04 10:51:49
Usage end date: 2013-11-14 | 2013-11-04 10:51:49 Active service: Bitcoin Data (Bitstamp) | 2013-11-04 10:51:49 Time Zone: +02:00:00 (EET+02EEST+01,M3.5.0/03:00,M10.5.0/04:00) | 2013-11-04 10:51:49 2013-11-04 10:51:49 Local computer clock time | 2013-11-04 10:51:49 2013-11-04 08:51:49 GMT time | 2013-11-04 10:51:49 2013-11-04 10:51:49 Time zone adjusted time | 2013-11-04 10:51:49 Time difference to server time: 6 seconds. | 2013-11-04 10:51:49 Program path: C:\Tools\SierraChart\ | 2013-11-04 10:51:49 Data Files path: C:\Tools\SierraChart\Data\ | 2013-11-04 10:51:49 OS Version Number: 6.2 | 2013-11-04 10:51:49 Bitcoin Data (Bitstamp): Connecting to the market data server. btc.sierracharts.com:443 | 2013-11-04 10:51:54 Bitcoin Data (Bitstamp) - Local market data port: 0 | 2013-11-04 10:51:54 Resolved address btc.sierracharts.com to IP 204.15.192.106 | 2013-11-04 10:51:54 The network socket is connected. | 2013-11-04 10:51:55 Bitcoin Data (Bitstamp): Connected to market data server. Now authorizing. | 2013-11-04 10:51:55 Bitcoin Data (Bitstamp): Connected to market data server. | 2013-11-04 10:51:55 Current selected Data/Trading service: Bitcoin Data (BTCe) | 2013-11-04 10:52:26 Bitcoin Data (Bitstamp): Disconnected from the market data server. | 2013-11-04 10:52:26 Bitcoin Data (BTCe): Connecting to the market data server. btc.sierracharts.com:443 | 2013-11-04 10:52:26 Bitcoin Data (BTCe) - Local market data port: 0 | 2013-11-04 10:52:26 Resolved address btc.sierracharts.com to IP 204.15.192.106 | 2013-11-04 10:52:26 The network socket is connected. | 2013-11-04 10:52:26 Bitcoin Data (BTCe): Connected to market data server. Now authorizing. | 2013-11-04 10:52:26 Requesting symbol settings for scbtce. Overwrite = on. | 2013-11-04 10:52:26 Bitcoin Data (BTCe): Connected to market data server. | 2013-11-04 10:52:26 Request for symbol settings completed. | 2013-11-04 10:52:26 Processed received symbol settings | 2013-11-04 10:52:27 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\Tools\SierraChart\Data\BTCUSD-BTCE.scid | 2013-11-04 10:53:22 Starting updates for: BTCUSD-BTCE | 2013-11-04 10:53:22 HD Request # 2 - Downloading Intraday chart data for BTCUSD-BTCE to the file BTCUSD-BTCE.scid. Service: btce | 2013-11-04 10:53:22 Compressing file: C:\Tools\SierraChart\Data\BTCUSD-BTCE.scid. This may take a while... | 2013-11-04 10:53:22 HD Request # 2 - Using server: btc.sierracharts.com port 10049 | 2013-11-04 10:53:22 Resolved address btc.sierracharts.com to IP 204.15.192.106 | 2013-11-04 10:53:22 The network socket is connected. | 2013-11-04 10:53:23 Real-time data for symbol BTCUSD-BTCE is temporarily unavailable. | 2013-11-04 10:53:23 HD Request # 2 - Requesting up to 93 days of Intraday data. | 2013-11-04 10:53:23 HD Request # 2 - Decompressing data. | 2013-11-04 10:53:24 HD Request # 2 - Receiving Intraday data for BTCUSD-BTCE starting at 2013-08-03 11:57:01 | 2013-11-04 10:53:24 HD Request # 2 - Timestamp of first Intraday data file record written: 2013-08-03 11:57:01 | 2013-11-04 10:53:24 Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2013-10-27 02:59:00. Current Date Time: 2013-10-27 02:03:00. Filename: C:\Tools\SierraChart\Data\BTCUSD-BTCE.scid | 2013-11-04 10:53:42 Socket closed. No error. | 2013-11-04 10:53:45 HD Request # 2 - Received 484647 records from 2013-08-03 11:57:01 to 2013-11-04 10:53:02 (93.0 days) and wrote 484647 records for BTCUSD-BTCE | 2013-11-04 10:53:45 HD Request # 2 - Intraday download COMPLETE for BTCUSD-BTCE | 2013-11-04 10:53:45 Real-time intraday chart data file updates started for BTCUSD-BTCE | 2013-11-04 10:53:45 File >> Disconnect selected. | 2013-11-04 10:54:58 Bitcoin Data (BTCe): Disconnected from the market data server. | 2013-11-04 10:54:58 Bitcoin Data (BTCe): Connecting to the market data server. btc.sierracharts.com:443 | 2013-11-04 10:54:59 Bitcoin Data (BTCe) - Local market data port: 0 | 2013-11-04 10:54:59 Resolved address btc.sierracharts.com to IP 204.15.192.106 | 2013-11-04 10:54:59 The network socket is connected. | 2013-11-04 10:54:59 Bitcoin Data (BTCe): Connected to market data server. Now authorizing. | 2013-11-04 10:54:59 Bitcoin Data (BTCe): Connected to market data server. | 2013-11-04 10:55:00 Starting updates for: BTCUSD-BTCE | 2013-11-04 10:55:00 HD Request # 4 - Downloading Intraday chart data for BTCUSD-BTCE to the file BTCUSD-BTCE.scid. Service: btce | 2013-11-04 10:55:00 HD Request # 4 - Starting date and time in file: 2013-11-04 10:53:02.0 | 2013-11-04 10:55:00 HD Request # 4 - Using server: btc.sierracharts.com port 10049 | 2013-11-04 10:55:00 Resolved address btc.sierracharts.com to IP 204.15.192.106 | 2013-11-04 10:55:00 Real-time data for symbol BTCUSD-BTCE is temporarily unavailable. | 2013-11-04 10:55:00 The network socket is connected. | 2013-11-04 10:55:00 HD Request # 4 - Requesting up to 93 days of Intraday data. | 2013-11-04 10:55:00 HD Request # 4 - Decompressing data. | 2013-11-04 10:55:01 HD Request # 4 - Receiving Intraday data for BTCUSD-BTCE starting at 2013-11-04 10:53:02 | 2013-11-04 10:55:01 HD Request # 4 - Timestamp of first Intraday data file record written: 2013-11-04 10:53:02 | 2013-11-04 10:55:01 Socket closed. No error. | 2013-11-04 10:55:01 HD Request # 4 - Received 10 records from 2013-11-04 10:53:02 to 2013-11-04 10:54:41 (99.0 seconds) and wrote 10 records for BTCUSD-BTCE | 2013-11-04 10:55:01 HD Request # 4 - Intraday download COMPLETE for BTCUSD-BTCE | 2013-11-04 10:55:01 Real-time intraday chart data file updates started for BTCUSD-BTCE | 2013-11-04 10:55:01 You will notice I reconnected manually and then it downloaded the data from the last 99seconds. Help me out here. Thank you! |
| [2013-11-04 15:49:01] |
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Please restart Sierra Chart, and let us know if you are still seeing the issue.
Sierra Chart Support |
| [2013-11-04 15:53:02] |
| 8fold - Posts: 23 |
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It is working now. Thank you!
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