Support Board
Date/Time: Thu, 23 Jan 2025 05:13:15 +0000
Open Position
View Count: 616
| [2018-11-09 15:08:18] |
| Miro.K - Posts: 8 |
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Hello, I use your program in connection with Gain Capital. In today's statement, I found out that yesterday, one order ESZ18 stay open (331862567). Yesterday before the end (on 8:34 CDT) I did not see any open position / After pressing the Flatten button, the message appeared: Unable to Flatten or Reverse because Position does not exist Gain Capital sent me a margin call, but I mean that it was not my fault. How is it possible? Thank you for check up. Date Time Of Last Edit: 2018-11-09 17:10:10
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| [2018-11-09 18:07:35] |
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You are running an older version of Sierra Chart. Refer to this thread: Notice: Gain Capital Trade Position Reporting You need to update to the current version which is now 1837. You have been receiving a notice about this when you start Sierra Chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-11-09 18:08:14
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