Support Board
Date/Time: Thu, 23 Jan 2025 04:57:58 +0000
1834 issues
View Count: 748
| [2018-11-05 18:28:09] |
| User993067 - Posts: 156 |
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sim trading...so not capital urgent! cant modify orders... scale out...cancel orders or flatten position..auto closes...positions still open...has shutdown 4 straight times when trying to flatten or cancel working orders |
| [2018-11-05 18:37:53] |
| User993067 - Posts: 156 |
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downloaded 1836 prerelease ...resolved...not sure if lingering please check
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| [2018-11-05 18:44:41] |
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This is quite serious what you describe in post #1. We would not have expected that. If you experience this again let us know. It would seem most probable it is related to recent work on the Trades list and in 1836, the particular safety issue which really should not have existed in 1834, has been definitively resolved by a significant change. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-11-05 18:45:13
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| [2018-11-05 19:26:44] |
| User993067 - Posts: 156 |
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text on bracket orders read "pending modification" had 8 lot on sold 5 and was long 3...Bracket orders qty still read 8...could not modify, flatten or cancel without software shutting down through windows... will advise if continues...thx |
| [2018-11-05 19:28:34] |
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Okay so you are not seeing this on 1836 at this time?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-11-05 19:35:24] |
| User993067 - Posts: 156 |
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no..1836 seems to be operating as expected
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| [2018-11-05 20:01:02] |
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Okay good. Because a problem you described the first post is very surprising to us and should never occur. So our best analysis at this time is it related to the Trades list and some inadvertent problem that we were not aware. In general we were aware that there was a potential safety issue with that and that has been resolved in 1836.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-11-05 20:01:32
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