Support Board
Date/Time: Sun, 24 Nov 2024 14:23:23 +0000
AMP/TTNET BidxAsk Issue
View Count: 1736
| [2013-10-31 14:44:57] |
| User025930 - Posts: 8 |
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Hello SC Support SC ver 1040 AMP/TTNET I've experienced an issue with the part of the historical intraday data /bidxask/. Please see the attachment. Thank you. |
 1032781.png / V - Attached On 2013-10-31 14:43:26 UTC - Size: 86.08 KB - 496 views |
| [2013-10-31 16:41:28] |
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So are you referring to the zeros for the ask volume for the bars before the last two bars? If so, re-download the data by selecting Edit >> Delete All Data and Download. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-11-01 02:55:34] |
| User025930 - Posts: 8 |
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Yes, I'm talking about the zeros .... Unfortunately, re-download did not correct the situation ...
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| [2013-11-01 03:33:55] |
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This does not make sense. Do you notice any change when you disable the Continuous Futures Contract setting in Chart >> Chart Settings? Add the Bid Volume versus Ask Volume study to a new chart of the same symbol and provide an image of that, by following these instructions: https://www.sierrachart.com/index.php?l=PostingInformation.php#Image Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-11-01 04:04:47] |
| User025930 - Posts: 8 |
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I did not get to add a picture on your instruction ...made through printsсreen
Date Time Of Last Edit: 2013-11-01 04:07:40
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Private File |
| [2013-11-01 04:14:45] |
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You must have set some kind of volume filtering in Chart >> Chart Settings. Remove it. To confirm this, open a completely new chart and the data will look correct. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-11-01 04:32:45] |
| User025930 - Posts: 8 |
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I do not have a filter in the settings of my charts. on the demo TT two weeks of use was all wonderful ... The problems began at the real account of AMP TT Date Time Of Last Edit: 2013-11-01 04:37:41
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| [2013-11-01 04:46:31] |
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We have checked the data. It is all good. And the bid volume and ask volume are there. Open a new chart with only the Bid Volume versus Ask Volume study added to the chart. Provide us an image of that. We do not yet have an image of that particular study on the chart from you. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-11-01 04:46:53
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| [2013-11-01 05:04:36] |
| User025930 - Posts: 8 |
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image
Date Time Of Last Edit: 2013-11-01 05:05:50
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| [2013-11-01 05:12:38] |
| User025930 - Posts: 8 |
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another image.
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| [2013-11-01 05:17:53] |
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OK we found the problem. We were not checking the data after it was downloaded but only at the source . This is why what you were showing was puzzling because we knew it was OK there. This is now resolved. Go to the chart and re-download the data with Edit >>Delete All Data and Download. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-11-01 05:18:28
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| [2013-11-01 05:26:40] |
| User025930 - Posts: 8 |
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Now everything is fine, thank you very much ...
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