Support Board
Date/Time: Thu, 23 Jan 2025 05:05:01 +0000
TICK SIZE NOT KNOWN
View Count: 1114
| [2018-10-25 13:22:08] |
| Ziklag - Posts: 73 |
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FXCM Live Trading (Standard) - DTC | Received first Trade Positions report from DTC server. | Symbol: (unset) | TradeAccount: 8000064450 | 2018-10-25 12:27:05 FXCM Live Trading (Standard) - DTC | Received last Trade Positions report from DTC server. Clearing nonexisting Trade Positions. | Symbol: (unset) | TradeAccount: (unset) | 2018-10-25 12:27:05 Order modification failed | FXCM Live Trading (Standard) - DTC order update (Order cancel/replace reject). Info: Order modification failed | Tick Size is not known. Unable to modify order. Text: Attached order. Parent: 449. Internal Order ID: 451. Service Order ID: 1160. Symbol: CHN50 | 2018-10-25 13:10:40 * |
| [2018-10-26 07:34:38] |
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We are resolving this now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-10-26 07:37:05] |
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We apologize for the delay. Please confirm you can modify the order.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-10-26 09:57:10] |
| Ziklag - Posts: 73 |
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Yes I can, thank you.
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| [2018-11-06 16:52:50] |
| Ziklag - Posts: 73 |
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It has happened again ... Order modification failed | FXCM Live Trading (Standard) - DTC order update (Order cancel/replace reject). Info: Order modification failed | Tick Size is not known. Unable to modify order. Internal Order ID: 2371. Service Order ID: 5346. Symbol: CHN50 | 2018-11-06 16:49:07 * |
| [2018-11-06 20:40:49] |
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This should now be resolved. Try again.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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