Support Board
Date/Time: Wed, 22 Jan 2025 20:53:21 +0000
Order fills and lines are incorrect
View Count: 1109
| [2018-10-11 13:22:54] |
| MD236 - Posts: 28 |
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Hi, I use version 1818, updated to 1820 and back to 1818 but with the same problems 1. all order connecting lines are vertical, no idea how to change this 2. try to show currency and tick value of profit/loss but the values are seemed to use the same comma position as the underlying, my chart shows the 6E and you can only see 0.00C, in the CL a profit of 100 is showed as 1.00 How can I fix this? Thanks Mario |
 2018-10-11_15-17-36.png / V - Attached On 2018-10-11 13:22:09 UTC - Size: 11.7 KB - 289 views |
| [2018-10-11 20:00:35] |
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This is a price multiplier related issue. It affects CTS. We are resolving this now. We will have a new release out hopefully later today. It will be version 1821.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-10-12 06:19:16] |
| MD236 - Posts: 28 |
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Thanks for info, but I downgraded down until 1818 and the problem still exists. What about my second issue with the order connecting lines? Mario |
| [2018-10-12 06:54:49] |
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We plan to have a new release out in 3 hours. This will resolve the connecting lines issue as well.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-10-12 08:09:04] |
| MD236 - Posts: 28 |
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super, thank you
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| [2018-10-12 17:25:38] |
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Just letting you know we did make the release earlier today. You can update with Help >> Download Prerelease.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-10-16 08:09:25] |
| MD236 - Posts: 28 |
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I now use version 1821 but still unhappy with it, the connecting lines ok now but profit/loss is showing on both ends as you see in my picture, at entry and exit and this makes the pictures very confusing. Before this problem start to show up, the profit/loss was only at the exit, how can I configure this again? Mario |
| 2018-10-16_10-04-00.png / V - Attached On 2018-10-16 08:08:43 UTC - Size: 5.96 KB - 278 views |
| [2018-10-16 08:11:04] |
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We need to check on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-10-16 08:14:05] |
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This will be solved in the next release.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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