Support Board
Date/Time: Wed, 22 Jan 2025 18:14:13 +0000
No charts loaded....what is wrong
View Count: 798
| [2018-10-10 02:44:13] |
| User919070 - Posts: 3 |
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My charts will not load. I get a blank page. There are errors in the log during start up Please help |
| [2018-10-10 03:42:42] |
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Restart Sierra Chart and then open one of your Chartbooks through File >> Open Chartbook. After that provide a copy of the Message Log, following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-10-10 04:11:54] |
| User919070 - Posts: 3 |
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Reading Internal Order ID file. | 2018-10-10 04:08:54 Reading Trade Orders file. | 2018-10-10 04:08:54 Reading Trade Positions and Account Balance file. | 2018-10-10 04:08:54 Listening on UDP port 22904. | 2018-10-10 04:08:54 Software version: 1815 64-bit | 2018-10-10 04:08:54 Usage end date: 2018-11-03 | 2018-10-10 04:08:54 Enabled for: Advanced Features. | 2018-10-10 04:08:54 Enabled for: Advanced Features 2. | 2018-10-10 04:08:54 Enabled for: Sierra Chart Historical Data Service. | 2018-10-10 04:08:54 Allow Support for Sierra Chart Data Feeds is enabled. | 2018-10-10 04:08:54 Current selected Data/Trading service: SC Data - All Services | 2018-10-10 04:08:54 Chart Update Interval: 500 | 2018-10-10 04:08:54 Time Zone: +00:00:00 (UTC+00) | 2018-10-10 04:08:54 2018-10-10 00:08:53 Local computer time | 2018-10-10 04:08:54 2018-10-10 04:08:53 Local computer time in UTC | 2018-10-10 04:08:54 2018-10-10 04:08:53 Local computer time in SC Time Zone | 2018-10-10 04:08:54 2018-10-10 04:08:51 Server time in UTC | 2018-10-10 04:08:54 Local computer UTC time and Server UTC time difference: 2 seconds. | 2018-10-10 04:08:54 Program path: C:\SierraChart\ | 2018-10-10 04:08:54 Data Files path: C:\SierraChart\Data\ | 2018-10-10 04:08:54 OS Version Number: 6.1 | 2018-10-10 04:08:54 Locale Setting: C | 2018-10-10 04:08:54 Checking for new symbol settings for service code scdataallservices | 2018-10-10 04:08:54 HTTPS www.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2018-10-10 04:08:54 HTTPS www.sierrachart.com:443 (4) | Connecting to IP: 204.15.192.108. | 2018-10-10 04:08:54 Received 5 login tokens. | 2018-10-10 04:08:54 HTTPS www.sierrachart.com:443 (5) | Creating socket. Using TLS 1.2. | 2018-10-10 04:08:56 HTTPS www.sierrachart.com:443 (5) | Connecting to IP: 204.15.192.108. | 2018-10-10 04:08:56 Symbol settings are up-to-date for scdataallservices | 2018-10-10 04:08:57 HTTPS login.sierrachart.com:443 (1) | Socket gracefully closed by remote side. | 2018-10-10 04:08:58 HTTPS login.sierrachart.com:443 (1) | Received socket Close event. | 2018-10-10 04:08:58 HTTPS login.sierrachart.com:443 (1) | Signaling to core to close socket | 2018-10-10 04:08:58 HTTPS login.sierrachart.com:443 (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-10-10 04:08:58 HTTPS login.sierrachart.com:443 (1) | Closed. | 2018-10-10 04:08:58 SC Data - All Services | Connected to data server. | 2018-10-10 04:08:59 HTTPS www.sierrachart.com:443 (2) | Socket gracefully closed by remote side. | 2018-10-10 04:08:59 HTTPS www.sierrachart.com:443 (2) | Received socket Close event. | 2018-10-10 04:08:59 HTTPS www.sierrachart.com:443 (2) | Signaling to core to close socket | 2018-10-10 04:08:59 HTTPS www.sierrachart.com:443 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-10-10 04:08:59 HTTPS www.sierrachart.com:443 (2) | Closed. | 2018-10-10 04:08:59 HTTPS www.sierrachart.com:443 (5) | Socket gracefully closed by remote side. | 2018-10-10 04:09:01 HTTPS www.sierrachart.com:443 (5) | Received socket Close event. | 2018-10-10 04:09:01 HTTPS www.sierrachart.com:443 (5) | Signaling to core to close socket | 2018-10-10 04:09:01 HTTPS www.sierrachart.com:443 (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-10-10 04:09:01 HTTPS www.sierrachart.com:443 (5) | Closed. | 2018-10-10 04:09:01 HTTPS www.sierrachart.com:443 (4) | Socket gracefully closed by remote side. | 2018-10-10 04:09:02 HTTPS www.sierrachart.com:443 (4) | Received socket Close event. | 2018-10-10 04:09:02 HTTPS www.sierrachart.com:443 (4) | Signaling to core to close socket | 2018-10-10 04:09:02 HTTPS www.sierrachart.com:443 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-10-10 04:09:02 HTTPS www.sierrachart.com:443 (4) | Closed. | 2018-10-10 04:09:02 Chart (EMDZ8-CME) | Error loading Custom Studies DLL: C:\SierraChart\Data\PPTTATSTIII_64.dll. Windows error code 126: The specified module could not be found. | 2018-10-10 04:09:21 * Chart (EMDZ8-CME) | Error loading Custom Studies DLL: C:\SierraChart\Data\PPTTATSTIII_64.dll. Windows error code 126: The specified module could not be found. | 2018-10-10 04:09:21 * Chart (EMDZ8-CME) | Error loading Custom Studies DLL: C:\SierraChart\Data\PPATDelta33_64.dll. Windows error code 126: The specified module could not be found. | 2018-10-10 04:09:21 * Custom studies file does not exist: C:\SierraChart\Data\PPTTATArrowStarII_64.dll | 2018-10-10 04:09:21 Custom studies file does not exist: C:\SierraChart\Data\SikatnaShilo_64.dll | 2018-10-10 04:09:21 Chart (EMDZ8-CME) | Error loading Custom Studies DLL: C:\SierraChart\Data\PPTTATSTIII_64.dll. Windows error code 126: The specified module could not be found. | 2018-10-10 04:09:21 * Chart (EMDZ8-CME) | Error loading Custom Studies DLL: C:\SierraChart\Data\PPTTATSTIII_64.dll. Windows error code 126: The specified module could not be found. | 2018-10-10 04:09:21 * Chart (EMDZ8-CME) | Error loading Custom Studies DLL: C:\SierraChart\Data\PPTTATSTIII_64.dll. Windows error code 126: The specified module could not be found. | 2018-10-10 04:09:21 * EMDZ8-CME 10 Min #2 | Reloading chart. | 2018-10-10 04:09:21 Chart (ESZ8-CME) | Error loading Custom Studies DLL: C:\SierraChart\Data\PPTTATSTIII_64.dll. Windows error code 126: The specified module could not be found. | 2018-10-10 04:09:21 * Chart (ESZ8-CME) | Error loading Custom Studies DLL: C:\SierraChart\Data\PPTTATSTIII_64.dll. Windows error code 126: The specified module could not be found. | 2018-10-10 04:09:21 * Chart (ESZ8-CME) | Error loading Custom Studies DLL: C:\SierraChart\Data\PPATDelta33_64.dll. Windows error code 126: The specified module could not be found. | 2018-10-10 04:09:21 * Custom studies file does not exist: C:\SierraChart\Data\PPTTATArrowStarII_64.dll | 2018-10-10 04:09:21 Custom studies file does not exist: C:\SierraChart\Data\SikatnaShilo_64.dll | 2018-10-10 04:09:21 Chart (ESZ8-CME) | Error loading Custom Studies DLL: C:\SierraChart\Data\PPTTATSTIII_64.dll. Windows error code 126: The specified module could not be found. | 2018-10-10 04:09:21 * Chart (ESZ8-CME) | Error loading Custom Studies DLL: C:\SierraChart\Data\PPTTATSTIII_64.dll. Windows error code 126: The specified module could not be found. | 2018-10-10 04:09:21 * Chart (ESZ8-CME) | Error loading Custom Studies DLL: C:\SierraChart\Data\PPTTATSTIII_64.dll. Windows error code 126: The specified module could not be found. | 2018-10-10 04:09:21 * ESZ8-CME 10 Min #1 | Reloading chart. | 2018-10-10 04:09:21 Chart (NQZ8-CME) | Error loading Custom Studies DLL: C:\SierraChart\Data\PPTTATSTIII_64.dll. Windows error code 126: The specified module could not be found. | 2018-10-10 04:09:21 * Chart (NQZ8-CME) | Error loading Custom Studies DLL: C:\SierraChart\Data\PPTTATSTIII_64.dll. Windows error code 126: The specified module could not be found. | 2018-10-10 04:09:21 * Chart (NQZ8-CME) | Error loading Custom Studies DLL: C:\SierraChart\Data\PPATDelta33_64.dll. Windows error code 126: The specified module could not be found. | 2018-10-10 04:09:21 * Custom studies file does not exist: C:\SierraChart\Data\PPTTATArrowStarII_64.dll | 2018-10-10 04:09:21 Custom studies file does not exist: C:\SierraChart\Data\SikatnaShilo_64.dll | 2018-10-10 04:09:21 Chart (NQZ8-CME) | Error loading Custom Studies DLL: C:\SierraChart\Data\PPTTATSTIII_64.dll. Windows error code 126: The specified module could not be found. | 2018-10-10 04:09:21 * Chart (NQZ8-CME) | Error loading Custom Studies DLL: C:\SierraChart\Data\PPTTATSTIII_64.dll. Windows error code 126: The specified module could not be found. | 2018-10-10 04:09:21 * Chart (NQZ8-CME) | Error loading Custom Studies DLL: C:\SierraChart\Data\PPTTATSTIII_64.dll. Windows error code 126: The specified module could not be found. | 2018-10-10 04:09:21 * NQZ8-CME 10 Min #3 | Reloading chart. | 2018-10-10 04:09:21 Chart (YMZ8-CBOT) | Error loading Custom Studies DLL: C:\SierraChart\Data\PPTTATSTIII_64.dll. Windows error code 126: The specified module could not be found. | 2018-10-10 04:09:21 * Chart (YMZ8-CBOT) | Error loading Custom Studies DLL: C:\SierraChart\Data\PPTTATSTIII_64.dll. Windows error code 126: The specified module could not be found. | 2018-10-10 04:09:21 * Chart (YMZ8-CBOT) | Error loading Custom Studies DLL: C:\SierraChart\Data\PPATDelta33_64.dll. Windows error code 126: The specified module could not be found. | 2018-10-10 04:09:21 * Custom studies file does not exist: C:\SierraChart\Data\PPTTATArrowStarII_64.dll | 2018-10-10 04:09:21 Custom studies file does not exist: C:\SierraChart\Data\SikatnaShilo_64.dll | 2018-10-10 04:09:21 Chart (YMZ8-CBOT) | Error loading Custom Studies DLL: C:\SierraChart\Data\PPTTATSTIII_64.dll. Windows error code 126: The specified module could not be found. | 2018-10-10 04:09:21 * Chart (YMZ8-CBOT) | Error loading Custom Studies DLL: C:\SierraChart\Data\PPTTATSTIII_64.dll. Windows error code 126: The specified module could not be found. | 2018-10-10 04:09:21 * Chart (YMZ8-CBOT) | Error loading Custom Studies DLL: C:\SierraChart\Data\PPTTATSTIII_64.dll. Windows error code 126: The specified module could not be found. | 2018-10-10 04:09:21 * YMZ8-CBOT 10 Min #4 | Reloading chart. | 2018-10-10 04:09:21 EMDZ8-CME 10 Min #2 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\EMDZ8-CME.scid | 2018-10-10 04:09:21 ESZ8-CME 10 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESZ8-CME.scid | 2018-10-10 04:09:21 NQZ8-CME 10 Min #3 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\NQZ8-CME.scid | 2018-10-10 04:09:21 YMZ8-CBOT 10 Min #4 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\YMZ8-CBOT.scid | 2018-10-10 04:09:21 SC Data - All Services | Starting real-time market data updates for: EMDZ8-CME. ID: 1 | 2018-10-10 04:09:21 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: EMDZ8-CME | 2018-10-10 04:09:21 SC Data - All Services | Requesting security definition data for: EMDZ8-CME. ID: 1 | 2018-10-10 04:09:21 Intraday data recording state for symbol EMDZ8-CME is set to download 'Pending'. | 2018-10-10 04:09:21 Delaying start of download for EMDZ8-CME | 2018-10-10 04:09:21 SC Data - All Services | Starting real-time market data updates for: ESZ8-CME. ID: 2 | 2018-10-10 04:09:21 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: ESZ8-CME | 2018-10-10 04:09:21 SC Data - All Services | Requesting security definition data for: ESZ8-CME. ID: 2 | 2018-10-10 04:09:21 Intraday data recording state for symbol ESZ8-CME is set to download 'Pending'. | 2018-10-10 04:09:21 SC Data - All Services | Starting real-time market data updates for: NQZ8-CME. ID: 3 | 2018-10-10 04:09:21 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: NQZ8-CME | 2018-10-10 04:09:21 SC Data - All Services | Requesting security definition data for: NQZ8-CME. ID: 3 | 2018-10-10 04:09:21 Intraday data recording state for symbol NQZ8-CME is set to download 'Pending'. | 2018-10-10 04:09:21 SC Data - All Services | Starting real-time market data updates for: YMZ8-CBOT. ID: 4 | 2018-10-10 04:09:21 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: YMZ8-CBOT | 2018-10-10 04:09:21 SC Data - All Services | Requesting security definition data for: YMZ8-CBOT. ID: 4 | 2018-10-10 04:09:21 Intraday data recording state for symbol YMZ8-CBOT is set to download 'Pending'. | 2018-10-10 04:09:21 HD Request # 2 | Downloading Intraday chart data for EMDZ8-CME to the file EMDZ8-CME.scid. Service: scdataallservices | 2018-10-10 04:09:26 HD Request # 2 | Download start date-time: 2018-04-07 04:09:26.000 | 2018-10-10 04:09:26 HD Request # 2 | Requesting historical Intraday Minute data for EMDZ8-CME starting at 2018-04-07 00:09:26 (Exchange time). | 2018-10-10 04:09:26 HTTPS historicaldata.sierrachart.com:443 (1) | Creating socket. Using TLS 1.2. | 2018-10-10 04:09:26 HTTPS historicaldata.sierrachart.com:443 (1) | Connecting to IP: 88.99.0.216. | 2018-10-10 04:09:26 HD Request # 2 | Error downloading historical Intraday data for EMDZ8-CME. Error executing query: Invalid symbol | 2018-10-10 04:09:27 HD Request # 2 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for EMDZ8-CME | 2018-10-10 04:09:27 HD Request # 2 | Completion time: 0s | 2018-10-10 04:09:27 HD Request # 2 | Intraday data download complete for EMDZ8-CME. Unique request ID: 1 | 2018-10-10 04:09:27 Removed historical data download ID 1 | 2018-10-10 04:09:27 Real-time Intraday chart data file updates started for EMDZ8-CME | 2018-10-10 04:09:27 Opened cached Intraday file: C:\SierraChart\Data\EMDZ8-CME.scid | 2018-10-10 04:09:27 Intraday chart data file opened for EMDZ8-CME | 2018-10-10 04:09:27 HD Request # 3 | Downloading Intraday chart data for ESZ8-CME to the file ESZ8-CME.scid. Service: scdataallservices | 2018-10-10 04:09:27 HD Request # 3 | Download start date-time: 2018-04-07 04:09:27.000 | 2018-10-10 04:09:27 HD Request # 3 | Requesting historical Intraday Minute data for ESZ8-CME starting at 2018-04-07 00:09:27 (Exchange time). | 2018-10-10 04:09:27 HD Request # 3 | Error downloading historical Intraday data for ESZ8-CME. Error executing query: Invalid symbol | 2018-10-10 04:09:28 HD Request # 3 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ESZ8-CME | 2018-10-10 04:09:28 HD Request # 3 | Completion time: 1s | 2018-10-10 04:09:28 HD Request # 3 | Intraday data download complete for ESZ8-CME. Unique request ID: 2 | 2018-10-10 04:09:28 Removed historical data download ID 2 | 2018-10-10 04:09:28 Real-time Intraday chart data file updates started for ESZ8-CME | 2018-10-10 04:09:28 Opened cached Intraday file: C:\SierraChart\Data\ESZ8-CME.scid | 2018-10-10 04:09:28 Intraday chart data file opened for ESZ8-CME | 2018-10-10 04:09:28 HD Request # 4 | Downloading Intraday chart data for NQZ8-CME to the file NQZ8-CME.scid. Service: scdataallservices | 2018-10-10 04:09:28 HD Request # 4 | Download start date-time: 2018-04-07 04:09:28.000 | 2018-10-10 04:09:28 HD Request # 4 | Requesting historical Intraday Minute data for NQZ8-CME starting at 2018-04-07 00:09:28 (Exchange time). | 2018-10-10 04:09:28 HD Request # 4 | Error downloading historical Intraday data for NQZ8-CME. Error executing query: Invalid symbol | 2018-10-10 04:09:29 HD Request # 4 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for NQZ8-CME | 2018-10-10 04:09:29 HD Request # 4 | Completion time: 1s | 2018-10-10 04:09:29 HD Request # 4 | Intraday data download complete for NQZ8-CME. Unique request ID: 3 | 2018-10-10 04:09:29 Removed historical data download ID 3 | 2018-10-10 04:09:29 Real-time Intraday chart data file updates started for NQZ8-CME | 2018-10-10 04:09:29 Opened cached Intraday file: C:\SierraChart\Data\NQZ8-CME.scid | 2018-10-10 04:09:29 Intraday chart data file opened for NQZ8-CME | 2018-10-10 04:09:29 HD Request # 5 | Downloading Intraday chart data for YMZ8-CBOT to the file YMZ8-CBOT.scid. Service: scdataallservices | 2018-10-10 04:09:29 HD Request # 5 | Download start date-time: 2018-04-07 04:09:29.000 | 2018-10-10 04:09:29 HD Request # 5 | Requesting historical Intraday Minute data for YMZ8-CBOT starting at 2018-04-07 00:09:29 (Exchange time). | 2018-10-10 04:09:29 HD Request # 5 | Error downloading historical Intraday data for YMZ8-CBOT. Error executing query: Invalid symbol | 2018-10-10 04:09:30 HD Request # 5 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for YMZ8-CBOT | 2018-10-10 04:09:30 HD Request # 5 | Completion time: 1s | 2018-10-10 04:09:30 HD Request # 5 | Intraday data download complete for YMZ8-CBOT. Unique request ID: 4 | 2018-10-10 04:09:30 Removed historical data download ID 4 | 2018-10-10 04:09:30 Real-time Intraday chart data file updates started for YMZ8-CBOT | 2018-10-10 04:09:30 Opened cached Intraday file: C:\SierraChart\Data\YMZ8-CBOT.scid | 2018-10-10 04:09:30 Intraday chart data file opened for YMZ8-CBOT | 2018-10-10 04:09:30 |
| [2018-10-10 04:41:45] |
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It looks like you want to use Rithmic based on the symbols. Follow the Setup Instructions on this page: Rithmic Trading Platform Service And it looks like you are missing a custom studies DLL file based on this error message: Chart (YMZ8-CBOT) | Error loading Custom Studies DLL: C:\SierraChart\Data\PPTTATSTIII_64.dll. Windows error code 126: The specified module could not be found. | 2018-10-10 04:09:21 *
You will need to contact the developer of that custom study about this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-10-10 04:43:05
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