Support Board
Date/Time: Thu, 23 Jan 2025 05:11:39 +0000
LMAX data stuck today
View Count: 892
| [2018-10-09 21:02:01] |
| gomifromparis - Posts: 244 |
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Hi, Today LMAX data froze at least 3 times on GDAXI, it was completely stuck. Here is a 1 min chart on GDAXI, after a history reload Time is GMT+2. Can you check the server ? Thanks |
 lmaxmiss.png / V - Attached On 2018-10-09 20:59:40 UTC - Size: 38.34 KB - 286 views |
| [2018-10-09 23:30:32] |
| patrick - Posts: 30 |
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I did notice that live data was not moving at all for less than 5 minutes during US trading time.
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| [2018-10-09 23:57:12] |
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We did see several lost connections to LMAX today. We are planning to move to a different data center. We will try to have this complete within the next three weeks. And also at some point we should add a redundant connection but is just that we do not have a whole lot of LMAX users. But anyway we will go ahead and ask LMAX for a redundant connection and get that set up. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-10-10 00:01:22
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| [2018-10-10 00:12:00] |
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We did contact LMAX now for the redundant connection. We will get the issue resolved.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-10-18 07:35:12] |
| gomifromparis - Posts: 244 |
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fyi stuck again right now
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| [2018-10-18 07:38:58] |
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There is no evidence of a problem currently or previously on our server. The connection has been maintained to LMAX for what looks like at least more than a day. The data is updating fine. So if there is an issue it must be something else. Are you still noticing an issue? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-10-18 08:07:43] |
| gomifromparis - Posts: 244 |
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no it lasted only 1-2 minutes. ok now.
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| [2018-10-18 08:17:45] |
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Our only conclusion is you had lost connectivity to our server. There was no issue on our server, or any lost to connection LMAX. And there is no missing data either. Also we do have a redundant connection from LMAX and we are setting up an additional server. So we will have that in place in about a week or so. So going forward once that is in place, there will no longer be any possibility of lost data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-10-18 08:18:09
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| [2018-10-18 08:50:50] |
| gomifromparis - Posts: 244 |
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no I did not lose connection because 1. I don't have auto reconnect on so I would have needed to reconnect 2. I don't have any disconnects in the log. And there are definitly missing data (see LMAX vs IG, and I did a redownload data). Time is Paris time GMT+2 |
| lmaxgap.png / V - Attached On 2018-10-18 08:49:26 UTC - Size: 48.93 KB - 269 views Attachment Deleted. |
| [2018-10-18 09:17:30] |
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For reference we always look at the symbol EURUSD and there was no missing data there. It is quite clear this was an LMAX interruption. So the issue was on the LMAX side. This is quite clear.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-11-06 07:59:12] |
| gomifromparis - Posts: 244 |
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Issues again today
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| [2018-11-06 08:34:50] |
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There is no problem with the processing of the data feed on the Sierra Chart side. We always use EURUSD as a reference and the feed has maintained a connection and there is no missing data. We do see missing data with the DAX CFD but you have to ask LMAX about this. We still have not completed the other server but it should be done this evening. But that is not going to change this at all. The updates are stopping from LMAX for that particular CFD. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-11-06 08:42:04
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| [2018-11-06 08:43:02] |
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One thing that we considered that could be a potential problem is the filtering of the live price data due to an error or other reason. With the interruption with the DAX CFD, there was no error filtering from our side. But we will see if there is any other potential reason. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-11-06 08:43:17
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| [2018-11-06 08:48:01] |
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We have verified there was no filtering on our side at the time of the interruption this morning.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-11-07 07:30:54] |
| gomifromparis - Posts: 244 |
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It has been stuck now for 10 minutes, last data I have is 8:19
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| [2018-11-07 07:32:07] |
| gomifromparis - Posts: 244 |
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ah sorry it's out on lmax site as well
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| [2018-11-07 07:34:11] |
| gomifromparis - Posts: 244 |
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back now
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