Support Board
Date/Time: Wed, 22 Jan 2025 16:50:42 +0000
Repeatedly not responding/drawings or chart calculator not following pointer
View Count: 526
| [2018-10-06 13:35:46] |
| Andrew Ton - Posts: 28 |
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Hi, My sierrachart has been working perfectly until this morning. it has stopped working many times since and data feed received from bitmex has been really slow as well. For some reasons, when I use drawing tools/fibonacci or chart calculator, the drawing doesn't follow my pointer, instead they are drawn at a distant away from where my pointer is. I have restarted sierra and my pc as well, but it doesn't help. Please help resolve the issues. Thank you |
| [2018-10-06 23:23:35] |
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First update Sierra Chart to the current version following these instructions here: Software Download: Fast Update Refer to this section here about out of order timestamps which sounds like the problem: Out of Order Timestamps Detected Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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