Support Board
Date/Time: Sun, 24 Nov 2024 12:52:20 +0000
Connection Issue
View Count: 1474
| [2013-10-28 14:21:00] |
| User73885 - Posts: 2 |
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Please note the log below. I can't find the error that is referenced. Could you advise what is happening and whether this is an issue on the Sierra side or the TD Ameritrade side? Thanks. Software version: 1032 | 2013-10-28 09:08:22 Usage end date: 2013-10-30 | 2013-10-28 09:08:22 Sierra Chart Historical Data Service is included. | 2013-10-28 09:08:22 Active service: TD Ameritrade | 2013-10-28 09:08:22 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2013-10-28 09:08:22 2013-10-28 09:08:22 Local computer clock time | 2013-10-28 09:08:22 2013-10-28 14:08:22 GMT time | 2013-10-28 09:08:22 2013-10-28 09:08:22 Time zone adjusted time | 2013-10-28 09:08:22 Time difference to server time: 0 seconds. | 2013-10-28 09:08:22 Program path: C:\SierraChart\ | 2013-10-28 09:08:22 Data Files path: C:\SierraChart\Data\ | 2013-10-28 09:08:22 OS Version Number: 6.1 | 2013-10-28 09:08:22 ! NOTICE: 2 days of full use Remaining. If you would like to continue full use the software and services, | 2013-10-28 09:08:23 please purchase more usage time by selecting Help >> Purchase on the menu. | 2013-10-28 09:08:23 Connecting to TD Ameritrade... | 2013-10-28 09:08:27 Logging in... (Step 1 of 3) | 2013-10-28 09:08:27 TDA service: Authorized for streamer data. | 2013-10-28 09:08:29 TDA service: Authorized for streamer data. | 2013-10-28 09:08:29 TDA service: Getting streamer information. (Step 2 of 3) | 2013-10-28 09:08:29 TDA service: Requesting message key for account activity streamer (Step 3 of 3) | 2013-10-28 09:08:29 TDA service: Connected. | 2013-10-28 09:08:29 TDA service: OnAsyncHTTPRequestComplete did not process RequestID 4 | 2013-10-28 09:08:34 |
| [2013-10-28 16:39:08] |
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TDA service: OnAsyncHTTPRequestComplete did not process RequestID 4 | 2013-10-28 09:08:34 You did successfully connect to TD Ameritrade and you can open charts through File >> Find Symbol. Refer to the Getting Started instructions here: http://www.sierrachart.com/index.php?l=doc/doc_GettingStarted.php Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-10-28 16:40:00
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| [2013-10-28 18:13:35] |
| User73885 - Posts: 2 |
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Thanks for reply. In attempting to find symbols, I am only given a few indices. When selecting other and manually attempting to enter /TFZ3 for example, I get no data and the following is returned: Help. Thanks. Connecting to TD Ameritrade... | 2013-10-28 13:08:06 Logging in... (Step 1 of 3) | 2013-10-28 13:08:06 TDA service: Authorized for streamer data. | 2013-10-28 13:08:06 TDA service: Authorized for streamer data. | 2013-10-28 13:08:06 TDA service: Getting streamer information. (Step 2 of 3) | 2013-10-28 13:08:06 TDA service: Requesting message key for account activity streamer (Step 3 of 3) | 2013-10-28 13:08:06 TDA service: Connected. | 2013-10-28 13:08:06 TDA service: OnAsyncHTTPRequestComplete did not process RequestID 4 | 2013-10-28 13:08:11 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\[TFZ3.dly | 2013-10-28 13:08:24 Starting updates for: /TFZ3 | 2013-10-28 13:08:24 HD Request # 2 - Downloading Historical Daily chart data for /TFZ3. Starting date: 1963-10-29. Service: tda | 2013-10-28 13:08:24 HD Request # 2 - Requesting 18263 days of historical Daily data. | 2013-10-28 13:08:24 HD Request # 2 - Error getting price history for /TFZ3. Error from server: Data acquisition failed for 1 of 1 requests.Error retrieving data. | 2013-10-28 13:08:25 HD Request # 2 - Error downloading historical Daily data for /TFZ3. The server returned an error. | 2013-10-28 13:08:25 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\[TFZ3.dly | 2013-10-28 13:08:25 HD Request # 2 - Received 0 records and wrote 0 records for /TFZ3 | 2013-10-28 13:08:25 HD Request # 2 - Daily download COMPLETE for /TFZ3 | 2013-10-28 13:08:25 Streamer request #9 sent. | 2013-10-28 13:08:25 TDA Streamer Server Response: NOT_AUTHORIZED_FOR_QUOTE. Additional text: Not authorized for all quotes. | 2013-10-28 13:08:26 TDA Streamer Server Response: NOT_AUTHORIZED_FOR_QUOTE. Additional text: Not authorized for all quotes. | 2013-10-28 13:08:26 TDA Streamer Server Response: STREAMER_SERVER_ID. Additional text: 03-4 | 2013-10-28 13:08:26 |
| [2013-10-29 00:40:44] |
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Refer to step 12 here: http://www.sierrachart.com/index.php?l=doc/AmeriTrade.php In the case of ICE markets, there really is no way you will be able to get that data when using TD Ameritrade. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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