Support Board
Date/Time: Sun, 24 Nov 2024 19:19:41 +0000
Historical chart constantly reloading
View Count: 1887
| [2013-10-28 00:25:00] |
| AndyL - Posts: 119 |
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This is on version 1039 and SC Forex datafeed. This is in the message log: Reloading Historical chart for ^USDCHF because new session daily quote data is detected. | 2013-10-28 01:20:52 Chart #3 has tagged chart #4 for full recalculation. Chartbook: USDCHF.cht | 2013-10-28 01:20:52 Chart #3 has tagged chart #4 for full recalculation. Chartbook: USDCHF.cht | 2013-10-28 01:20:52 Chart #4 is performing a full recalculation because it has been tagged. Chartbook: USDCHF.cht | 2013-10-28 01:20:52 It does that for every symbol i have open, and does apparently not stop to spam these messages for every incoming tick. Is this expected behaviour or is something wrong ? |
| [2013-10-28 00:48:25] |
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We will fix this now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-10-28 01:28:00] |
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We have discovered that this is a problem with the source data feed from FXCM and we are considering how to resolve it. The Daily high price keeps changing. The first thing we are going to do is let them know about it and it may be just that they will need to fix it in order for this to get resolved. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-10-28 01:31:58
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| [2013-10-28 03:30:05] |
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FXCM is aware of the problem.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-11-15 21:51:02] |
| drmrboyc - Posts: 7 |
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Do you know if FXCM ever fixed this problem? I'm having the same issue as AndyL.
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| [2013-11-15 22:02:48] |
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Still? Is there a message added to the Window >> Show/Hide Message Log when the chart reloads?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-11-18 17:16:40] |
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We have communicated the problem to FXCM today. So we would expect it to be resolved soon. Are you seeing messages added to the Message Log indicating a Historical Daily chart is being reloaded? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-11-18 17:27:03] |
| AndyL - Posts: 119 |
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My original problem from post #1 has gone away after a day or two. Now i have these messages only like every few hours instead of constant messages. Not sure if this is by design or a bug. The message is: Reloading Historical chart for USDJPY because new session daily quote data is detected. | 2013-11-18 06:01:48 (for every symbol i have open) |
| [2013-11-18 17:29:04] |
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It is not by design. The problem has to do with the Daily high and low changing during the day when they should not. We have an idea why that occurs, and we are waiting for a proper solution from FXCM to solve this for good.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-11-20 06:19:04] |
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Update Sierra Chart to the latest Prerelease to solve the problem of these messages and the resulting reload: Reloading Historical chart for USDJPY because new session daily quote data is detected. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-11-21 06:18:38] |
| User81624 - Posts: 2 |
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incorrect tail Date Time Of Last Edit: 2013-11-21 06:34:44
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67.png| [2013-11-21 12:57:21] |
| AndyL - Posts: 119 |
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Yes, todays daily bar is incorrect - might be a FXCM problem tho.
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| [2013-11-21 19:10:28] |
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Still working on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-11-21 19:12:52] |
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In Global Settings >> Data/Trade Service Settings >> Historical Data Service Settings. Set the Historical Daily Data Download Time to 17:02 New York time. The actual setting you need to use is relative to the Time Zone setting you have in Sierra Chart. So you may have to adjust the time we gave. At the end of the day today, there should be correct daily bar values for the most current bar as long as you have the download time set correctly. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-11-21 19:13:33
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