Support Board
Date/Time: Wed, 22 Jan 2025 13:41:44 +0000
CQG API websockets - market data logon unsuccessful
View Count: 1287
| [2018-10-02 09:24:44] |
| T44 - Posts: 363 |
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"Market data logon unsuccessful Server message: Please relogon later and call the customer support if the problem persists." I have connected once successfully today, no change to my PC or SierraChart settings. Message log follows: Software version: 1814 64-bit | 2018-10-02 10:22:57 Usage end date: 2019-01-18 | 2018-10-02 10:22:57 Enabled for: Advanced Features. | 2018-10-02 10:22:57 Enabled for: Sierra Chart Historical Data Service. | 2018-10-02 10:22:57 Allow Support for Sierra Chart Data Feeds is enabled. | 2018-10-02 10:22:57 Current selected Data/Trading service: CQG FIX Trading | 2018-10-02 10:22:57 Chart Update Interval: 500 | 2018-10-02 10:22:57 Time Zone: +01:00:00 (GMT+00BST+01,M3.5.0/01:00,M10.5.0/02:00) | 2018-10-02 10:22:57 2018-10-02 10:22:56 Local computer time | 2018-10-02 10:22:57 2018-10-02 09:22:56 Local computer time in UTC | 2018-10-02 10:22:57 2018-10-02 10:22:56 Local computer time in SC Time Zone | 2018-10-02 10:22:57 2018-10-02 09:15:18 Server time in UTC | 2018-10-02 10:22:57 Local computer UTC time and Server UTC time difference: 1 seconds. | 2018-10-02 10:22:57 Program path: Z:\home\user\.wine\drive_c\SierraChart\ | 2018-10-02 10:22:57 Data Files path: Z:\home\user\.wine\drive_c\SierraChart\Data\ | 2018-10-02 10:22:57 OS Version Number: 5.1 | 2018-10-02 10:22:57 Locale Setting: C | 2018-10-02 10:22:57 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. | 2018-10-02 10:22:59 CQG FIX socket (1) | Creating socket. Using TLS 1.2. | 2018-10-02 10:22:59 CQG FIX socket (1) | Connecting to IP: 208.48.16.214. | 2018-10-02 10:22:59 CQG FIX: Sending the Logon message. | 2018-10-02 10:23:02 CQG FIX: Sent heartbeat to server. | 2018-10-02 10:23:22 CQG FIX: Received a Logout message. Text = Please relogon later and call the customer support if the problem persists. | 2018-10-02 10:23:25 CQG FIX: Sending a Logout message. Text = Received Logout message. | 2018-10-02 10:23:25 CQG FIX socket (1) | Signaling to core to close socket | 2018-10-02 10:23:25 CQG FIX Trading | Disconnected. | 2018-10-02 10:23:25 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-10-02 10:23:25 |
| [2018-10-02 09:27:27] |
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You need to contact your broker for help with this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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