Support Board
Date/Time: Wed, 22 Jan 2025 15:41:48 +0000
When I open My Laptop from sleep, the sierra chart alert sound plays 20-30 times.
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| [2018-09-29 15:34:46] |
| Sundowned - Posts: 7 |
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When I open My Laptop from sleep, the sierra chart alert sound plays 20-30 times. I started investigating, and I came across the alert manager, and it showed that there were apparently a number of orders that show up right as i reconnect to the internet, 10:51:01.This quite confuses me as I have not placed these orders or had them resting in the past, and before I sleep the computer I set trading to locked? Even some say filled ( which doesnt make any sense because it is saturday, none are reflected in my positions or P&l. What is going on?
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 error alerts.JPG / V - Attached On 2018-09-29 15:27:12 UTC - Size: 438.67 KB - 333 views error fills.JPG / V - Attached On 2018-09-29 15:33:34 UTC - Size: 416.86 KB - 381 views |
| [2018-09-29 19:54:11] |
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If the orders listed here are not really orders from the past, then contact your broker: https://www.sierrachart.com/Download.php?Folder=SupportBoard&download=22415 Really there should be not any nonworking orders received from CQG upon connection. Only the open orders are requested. To eliminate the alert messages you really just need to disable new order alerts in Global Settings >> General Trade Settings. There is no way to work around this. Ultimately you will have to work out this issue with your broker. We have no control over the orders. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-09-29 19:54:55
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| [2018-09-29 20:26:16] |
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In the next release we are going to implement a filter which will prevent new order alerts in cases for new nonworking orders that have been received from the external service.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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