Support Board
Date/Time: Wed, 22 Jan 2025 15:41:19 +0000
Data Feed Connect and Disconnect
View Count: 1252
| [2018-09-26 16:19:05] |
| sax - Posts: 5 |
|
How can I fix this? It keeps connecting and disconnecting. Account Name: saxongrata User Message: No reason provided. ---------------------------------------- Selected Data/Trading service: TD Ameritrade Username for Data/Trading service: ---------------------------------------- Log: Reading Internal Order ID file. | 2018-09-26 06:11:17 Reading Trade Orders file. | 2018-09-26 06:11:17 Reading Trade Positions and Account Balance file. | 2018-09-26 06:11:17 Listening on UDP port 22904. | 2018-09-26 06:11:17 Software version: 1807 32-bit | 2018-09-26 06:11:17 Usage end date: 2019-07-16 | 2018-09-26 06:11:17 Enabled for: Advanced Features. | 2018-09-26 06:11:17 Enabled for: Advanced Features 2. | 2018-09-26 06:11:17 Enabled for: Sierra Chart Historical Data Service. | 2018-09-26 06:11:17 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2018-09-26 06:11:17 Enabled for: INDEXES_DATA_BARCHART | 2018-09-26 06:11:17 Enabled for: CME (Trading Account Required) | 2018-09-26 06:11:17 Enabled for: CBOT (Trading Account Required) | 2018-09-26 06:11:17 Enabled for: COMEX (Trading Account Required) | 2018-09-26 06:11:17 Enabled for: NYMEX (Trading Account Required) | 2018-09-26 06:11:17 Received 1 data feed usernames. | 2018-09-26 06:11:17 Allow Support for Sierra Chart Data Feeds is enabled. | 2018-09-26 06:11:17 Current selected Data/Trading service: TD Ameritrade | 2018-09-26 06:11:17 Chart Update Interval: 500 | 2018-09-26 06:11:17 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2018-09-26 06:11:17 2018-09-26 06:11:16 Local computer time | 2018-09-26 06:11:17 2018-09-26 11:11:16 Local computer time in UTC | 2018-09-26 06:11:17 2018-09-26 06:11:16 Local computer time in SC Time Zone | 2018-09-26 06:11:17 2018-09-26 11:11:16 Server time in UTC | 2018-09-26 06:11:17 Local computer UTC time and Server UTC time difference: 0 seconds. | 2018-09-26 06:11:17 Program path: C:\SierraChart\ | 2018-09-26 06:11:17 Data Files path: C:\SierraChart\Data\ | 2018-09-26 06:11:17 OS Version Number: 10.0 | 2018-09-26 06:11:17 Locale Setting: C | 2018-09-26 06:11:17 Created the DTC Protocol server. | 2018-09-26 06:11:17 DTC Protocol Server listening on port 11099. | 2018-09-26 06:11:17 Created the DTC Protocol historical data server. | 2018-09-26 06:11:17 HD Server Manager | Listening on port 11098 | 2018-09-26 06:11:17 Checking for new symbol settings for service code tda | 2018-09-26 06:11:17 HTTPS www.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2018-09-26 06:11:17 HTTPS www.sierrachart.com:443 (4) | Connecting to IP: 204.15.192.108. | 2018-09-26 06:11:17 Symbol settings are up-to-date for tda | 2018-09-26 06:11:17 Received 5 login tokens. | 2018-09-26 06:11:18 HTTPS www.sierrachart.com:443 (5) | Creating socket. Using TLS 1.2. | 2018-09-26 06:11:19 HTTPS www.sierrachart.com:443 (5) | Connecting to IP: 204.15.192.108. | 2018-09-26 06:11:19 HTTPS login.sierrachart.com:443 (1) | Socket gracefully closed by remote side. | 2018-09-26 06:11:21 HTTPS login.sierrachart.com:443 (1) | Received socket Close event. | 2018-09-26 06:11:21 HTTPS login.sierrachart.com:443 (1) | Signaling to core to close socket | 2018-09-26 06:11:21 HTTPS login.sierrachart.com:443 (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-09-26 06:11:21 HTTPS login.sierrachart.com:443 (1) | Closed. | 2018-09-26 06:11:21 HTTPS www.sierrachart.com:443 (4) | Socket gracefully closed by remote side. | 2018-09-26 06:11:22 HTTPS www.sierrachart.com:443 (4) | Received socket Close event. | 2018-09-26 06:11:22 HTTPS www.sierrachart.com:443 (4) | Signaling to core to close socket | 2018-09-26 06:11:22 HTTPS www.sierrachart.com:443 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-09-26 06:11:22 HTTPS www.sierrachart.com:443 (4) | Closed. | 2018-09-26 06:11:22 TD Ameritrade | Connecting. | 2018-09-26 06:11:22 TD Ameritrade | Logging in. (Step 1 of 3) | 2018-09-26 06:11:22 HTTPS apis.tdameritrade.com:443 (6) | Creating socket. Using TLS 1.0. | 2018-09-26 06:11:22 HTTPS apis.tdameritrade.com:443 (6) | Connecting to IP: 198.200.171.201. | 2018-09-26 06:11:22 HTTPS www.sierrachart.com:443 (2) | Socket gracefully closed by remote side. | 2018-09-26 06:11:23 HTTPS www.sierrachart.com:443 (2) | Received socket Close event. | 2018-09-26 06:11:23 HTTPS www.sierrachart.com:443 (2) | Signaling to core to close socket | 2018-09-26 06:11:23 HTTPS www.sierrachart.com:443 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-09-26 06:11:23 HTTPS www.sierrachart.com:443 (2) | Closed. | 2018-09-26 06:11:23 TD Ameritrade | Authorized for streamer data. Account: 86*** | 2018-09-26 06:11:23 TD Ameritrade | Authorized for streamer data. Account: 75*** | 2018-09-26 06:11:23 TD Ameritrade | Getting streamer information. (Step 2 of 3) | 2018-09-26 06:11:23 TD Ameritrade | Requesting message key for account activity streamer (Step 3 of 3) | 2018-09-26 06:11:23 TD Ameritrade | Requesting account balance data. Connection will be complete once received. | 2018-09-26 06:11:23 TD Ameritrade | Connected to data and trading server. | 2018-09-26 06:11:23 TD Ameritrade | Streamer request #1 initiated. | 2018-09-26 06:11:24 HTTPS ameritrade02.streamer.com:443 (7) | Creating socket. Using TLS 1.0. | 2018-09-26 06:11:24 HTTPS ameritrade02.streamer.com:443 (7) | Connecting to IP: 198.200.171.137. | 2018-09-26 06:11:24 HTTPS ameritrade02.streamer.com:443 (7) | Encryption stream error encountered when processing received data. Failed to read incoming decrypted data from the incoming binary I/O stream. error:14094410:SSL routines:ssl3_read_bytes:sslv3 alert handshake failure; error:140940E5:SSL routines:ssl3_read_bytes:ssl handshake failure | 2018-09-26 06:11:24 HTTPS ameritrade02.streamer.com:443 (7) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2018-09-26 06:11:24 * HTTPS ameritrade02.streamer.com:443 (7) | Signaling to core to close socket | 2018-09-26 06:11:24 TD Ameritrade | Lost the connection with the streamer. Request ID: 1. Will re-request data. | 2018-09-26 06:11:24 If the data feed does not resume, reconnect with 'File >> Disconnect' and 'File >> Connect to Data Feed'. | 2018-09-26 06:11:24 HTTPS ameritrade02.streamer.com:443 (7) | Received socket Close event. | 2018-09-26 06:11:24 HTTPS ameritrade02.streamer.com:443 (7) | Shutdown started. Waiting for graceful close. | 2018-09-26 06:11:24 HTTPS www.sierrachart.com:443 (5) | Socket gracefully closed by remote side. | 2018-09-26 06:11:24 HTTPS www.sierrachart.com:443 (5) | Received socket Close event. | 2018-09-26 06:11:24 HTTPS www.sierrachart.com:443 (5) | Signaling to core to close socket | 2018-09-26 06:11:24 HTTPS www.sierrachart.com:443 (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-09-26 06:11:24 HTTPS www.sierrachart.com:443 (5) | Closed. | 2018-09-26 06:11:24 TD Ameritrade | Streamer request #2 initiated. | 2018-09-26 06:11:26 HTTPS ameritrade02.streamer.com:443 (8) | Creating socket. Using TLS 1.0. | 2018-09-26 06:11:26 HTTPS ameritrade02.streamer.com:443 (8) | Connecting to IP: 198.200.171.137. | 2018-09-26 06:11:26 HTTPS ameritrade02.streamer.com:443 (8) | Encryption stream error encountered when processing received data. Failed to read incoming decrypted data from the incoming binary I/O stream. error:14094410:SSL routines:ssl3_read_bytes:sslv3 alert handshake failure; error:140940E5:SSL routines:ssl3_read_bytes:ssl handshake failure | 2018-09-26 06:11:26 HTTPS ameritrade02.streamer.com:443 (8) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2018-09-26 06:11:26 * HTTPS ameritrade02.streamer.com:443 (8) | Signaling to core to close socket | 2018-09-26 06:11:26 HTTPS ameritrade02.streamer.com:443 (8) | Received socket Close event. | 2018-09-26 06:11:26 TD Ameritrade | Lost the connection with the streamer. Request ID: 2. Will re-request data. | 2018-09-26 06:11:26 If the data feed does not resume, reconnect with 'File >> Disconnect' and 'File >> Connect to Data Feed'. | 2018-09-26 06:11:26 HTTPS ameritrade02.streamer.com:443 (8) | Shutdown started. Waiting for graceful close. | 2018-09-26 06:11:26 TD Ameritrade | Streamer request #3 initiated. | 2018-09-26 06:11:28 HTTPS ameritrade02.streamer.com:443 (9) | Creating socket. Using TLS 1.0. | 2018-09-26 06:11:28 HTTPS ameritrade02.streamer.com:443 (9) | Connecting to IP: 198.200.171.137. | 2018-09-26 06:11:28 HTTPS ameritrade02.streamer.com:443 (9) | Encryption stream error encountered when processing received data. Failed to read incoming decrypted data from the incoming binary I/O stream. error:14094410:SSL routines:ssl3_read_bytes:sslv3 alert handshake failure; error:140940E5:SSL routines:ssl3_read_bytes:ssl handshake failure | 2018-09-26 06:11:28 HTTPS ameritrade02.streamer.com:443 (9) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2018-09-26 06:11:28 * HTTPS ameritrade02.streamer.com:443 (9) | Received socket Close event. | 2018-09-26 06:11:28 HTTPS ameritrade02.streamer.com:443 (9) | Signaling to core to close socket | 2018-09-26 06:11:28 TD Ameritrade | Lost the connection with the streamer. Request ID: 3. Will re-request data. | 2018-09-26 06:11:28 If the data feed does not resume, reconnect with 'File >> Disconnect' and 'File >> Connect to Data Feed'. | 2018-09-26 06:11:28 HTTPS ameritrade02.streamer.com:443 (9) | Shutdown started. Waiting for graceful close. | 2018-09-26 06:11:28 TD Ameritrade | Streamer request #4 initiated. | 2018-09-26 06:11:30 HTTPS ameritrade02.streamer.com:443 (10) | Creating socket. Using TLS 1.0. | 2018-09-26 06:11:30 HTTPS ameritrade02.streamer.com:443 (10) | Connecting to IP: 198.200.171.137. | 2018-09-26 06:11:30 HTTPS ameritrade02.streamer.com:443 (10) | Encryption stream error encountered when processing received data. Failed to read incoming decrypted data from the incoming binary I/O stream. error:14094410:SSL routines:ssl3_read_bytes:sslv3 alert handshake failure; error:140940E5:SSL routines:ssl3_read_bytes:ssl handshake failure | 2018-09-26 06:11:30 HTTPS ameritrade02.streamer.com:443 (10) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2018-09-26 06:11:30 * HTTPS ameritrade02.streamer.com:443 (10) | Received socket Close event. | 2018-09-26 06:11:30 HTTPS ameritrade02.streamer.com:443 (10) | Signaling to core to close socket | 2018-09-26 06:11:30 TD Ameritrade | Lost the connection with the streamer. Request ID: 4. Will re-request data. | 2018-09-26 06:11:30 If the data feed does not resume, reconnect with 'File >> Disconnect' and 'File >> Connect to Data Feed'. | 2018-09-26 06:11:30 HTTPS ameritrade02.streamer.com:443 (10) | Shutdown started. Waiting for graceful close. | 2018-09-26 06:11:30 TD Ameritrade | Streamer request #5 initiated. | 2018-09-26 06:11:32 HTTPS ameritrade02.streamer.com:443 (11) | Creating socket. Using TLS 1.0. | 2018-09-26 06:11:32 HTTPS ameritrade02.streamer.com:443 (11) | Connecting to IP: 198.200.171.137. | 2018-09-26 06:11:32 HTTPS ameritrade02.streamer.com:443 (11) | Encryption stream error encountered when processing received data. Failed to read incoming decrypted data from the incoming binary I/O stream. error:14094410:SSL routines:ssl3_read_bytes:sslv3 alert handshake failure; error:140940E5:SSL routines:ssl3_read_bytes:ssl handshake failure | 2018-09-26 06:11:32 HTTPS ameritrade02.streamer.com:443 (11) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2018-09-26 06:11:32 * HTTPS ameritrade02.streamer.com:443 (11) | Signaling to core to close socket | 2018-09-26 06:11:32 TD Ameritrade | Lost the connection with the streamer. Request ID: 5. Will re-request data. | 2018-09-26 06:11:32 If the data feed does not resume, reconnect with 'File >> Disconnect' and 'File >> Connect to Data Feed'. | 2018-09-26 06:11:32 HTTPS ameritrade02.streamer.com:443 (11) | Received socket Close event. | 2018-09-26 06:11:32 HTTPS ameritrade02.streamer.com:443 (11) | Shutdown started. Waiting for graceful close. | 2018-09-26 06:11:32 TD Ameritrade | Streamer request #6 initiated. | 2018-09-26 06:11:34 HTTPS ameritrade02.streamer.com:443 (12) | Creating socket. Using TLS 1.0. | 2018-09-26 06:11:34 HTTPS ameritrade02.streamer.com:443 (12) | Connecting to IP: 198.200.171.137. | 2018-09-26 06:11:34 HTTPS ameritrade02.streamer.com:443 (12) | Encryption stream error encountered when processing received data. Failed to read incoming decrypted data from the incoming binary I/O stream. error:14094410:SSL routines:ssl3_read_bytes:sslv3 alert handshake failure; error:140940E5:SSL routines:ssl3_read_bytes:ssl handshake failure | 2018-09-26 06:11:34 HTTPS ameritrade02.streamer.com:443 (12) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2018-09-26 06:11:34 * HTTPS ameritrade02.streamer.com:443 (12) | Received socket Close event. | 2018-09-26 06:11:34 HTTPS ameritrade02.streamer.com:443 (12) | Signaling to core to close socket | 2018-09-26 06:11:34 TD Ameritrade | Lost the connection with the streamer. Request ID: 6. Will re-request data. | 2018-09-26 06:11:34 If the data feed does not resume, reconnect with 'File >> Disconnect' and 'File >> Connect to Data Feed'. | 2018-09-26 06:11:34 HTTPS ameritrade02.streamer.com:443 (12) | Shutdown started. Waiting for graceful close. | 2018-09-26 06:11:34 TD Ameritrade | Streamer request #7 initiated. | 2018-09-26 06:11:36 HTTPS ameritrade02.streamer.com:443 (13) | Creating socket. Using TLS 1.0. | 2018-09-26 06:11:36 HTTPS ameritrade02.streamer.com:443 (13) | Connecting to IP: 198.200.171.137. | 2018-09-26 06:11:36 HTTPS ameritrade02.streamer.com:443 (13) | Encryption stream error encountered when processing received data. Failed to read incoming decrypted data from the incoming binary I/O stream. error:14094410:SSL routines:ssl3_read_bytes:sslv3 alert handshake failure; error:140940E5:SSL routines:ssl3_read_bytes:ssl handshake failure | 2018-09-26 06:11:36 HTTPS ameritrade02.streamer.com:443 (13) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2018-09-26 06:11:36 * HTTPS ameritrade02.streamer.com:443 (13) | Signaling to core to close socket | 2018-09-26 06:11:36 TD Ameritrade | Lost the connection with the streamer. Request ID: 7. Will re-request data. | 2018-09-26 06:11:36 If the data feed does not resume, reconnect with 'File >> Disconnect' and 'File >> Connect to Data Feed'. | 2018-09-26 06:11:36 HTTPS ameritrade02.streamer.com:443 (13) | Received socket Close event. | 2018-09-26 06:11:36 HTTPS ameritrade02.streamer.com:443 (13) | Shutdown started. Waiting for graceful close. | 2018-09-26 06:11:36 |
| [2018-09-26 19:01:13] |
| John - SC Support - Posts: 37369 |
|
There is a known problem with TD Ameritrade data at the moment. We are working on a solution.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-09-26 21:18:24] |
| |
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In order to fix the problem with the TD Ameritrade Data, perform the following steps: Go to "File >> Data/Trade Service Settings". Set Streamer Address Override to: streamer-ext-bin-tx.tdameritrade.com Reconnect to the data feed by selecting, "File >> Disconnect" and then "File >> Connect To Data Feed". Sierra Chart Support |
To post a message in this thread, you need to log in with your Sierra Chart account: