Support Board
Date/Time: Wed, 22 Jan 2025 15:49:18 +0000
Tool Bar Color Configuration Not Working Properly After Latest Release Install
View Count: 893
| [2018-09-24 23:30:18] |
| jakesans - Posts: 50 |
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Hi SC, I am running version 1809 32-bit. I have configured tool bar #1 so that the buttons are color coded. After installing the latest release my saved chartbooks don't maintain the button colors. If I open a new chartbook then the buttons are colored correctly though until I have it. First screenshot shows the problem in saved chartbook. Second screenshot shows how should work and how works when I open a new chartbook. Thanks, JS |
 2018-09-24_162230.jpg / V - Attached On 2018-09-24 23:27:41 UTC - Size: 305.1 KB - 287 views 2018-09-24_162309.jpg / V - Attached On 2018-09-24 23:27:54 UTC - Size: 95.57 KB - 267 views |
| [2018-09-25 02:27:54] |
| Xfanman1 - Posts: 320 |
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This was reported last week also. Hopefully the Engineering team is working on the fix. Control Bar Button Properties — Scott |
| [2018-09-25 03:51:56] |
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We need time to think about a solution. We are aware of this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-09-25 16:22:16] |
| jakesans - Posts: 50 |
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I tried to revert back to a previous install and something strange happened where I can no longer load Sierra Charts and now I have to reinstall Sierra Charts and spend the majority of my day rebuilding my charts from scratch...oh boy! This is frustrating!!
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| [2018-09-25 18:34:58] |
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You should not have this kind of problem. Updating Sierra Chart and rolling back to a prior version is always very reliable. Sometimes but rarely there could be an issue involving a particular file due to back compatibility issues but nothing serious and nothing that cannot be easily recovered from. There are backups of your Chartbook's: Chartbooks (Workspaces): Accessing a Backup Chartbook File You definitively will not have to do any rebuilding. And we apologize for the delay with responding. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-09-25 18:35:13
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| [2018-09-26 20:50:23] |
| jakesans - Posts: 50 |
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Hi SC, Thanks for the reply. I got my rollback problem resolved now which was caused by a file being flagged and blocked by my anti-virus software. In regards to the Control Bar issues, I wanted to report another problem I noticed. I have two buttons to flip back and forth between different control bar configurations and they don't seem to work anymore. I know they used to work at some point and can only assume it is related to the same problem affecting the control button coloring. Perhaps not? Thanks, Jake |
| [2018-09-27 13:00:02] |
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In regards to the Control Bar issues, I wanted to report another problem I noticed. I have two buttons to flip back and forth between different control bar configurations and they don't seem to work anymore. I know they used to work at some point Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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