Support Board
Date/Time: Wed, 22 Jan 2025 12:48:31 +0000
TD Ameritrade
View Count: 1021
| [2018-09-24 17:26:32] |
| LucentTrader - Posts: 35 |
|
I have multiple accounts with TD Ameritrade. I am unable to connect to one of the accounts. I am able to connect to the other accounts. I have submitted a log file for analysis. I have verified I am able to connect to the account via a web browser and contacted TD. They indicated it is an issue with Sierra. |
| [2018-09-24 20:01:32] |
| |
|
This is all we know: TD Ameritrade | Connecting. | 2018-09-24 10:09:49 TD Ameritrade | Logging in. (Step 1 of 3) | 2018-09-24 10:09:49 HTTPS apis.tdameritrade.com:443 (1) | Creating socket. Using TLS 1.0. | 2018-09-24 10:09:49 HTTPS apis.tdameritrade.com:443 (1) | Connecting to IP: 198.200.171.201. | 2018-09-24 10:09:49 TD Ameritrade | Login Error: Login Failed | 2018-09-24 10:09:50 TD Ameritrade | Login failed. | 2018-09-24 10:09:50 We do not control these connections. TD Ameritrade has to explain why there is a problem. You just need to follow through the step-by-step instructions here: https://www.sierrachart.com/index.php?page=doc/AmeriTrade.php#SetupInstructions Maybe you have a wrong username or password. There simply is not any further help we can provide . This is out of our control. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-09-24 20:02:10
|
To post a message in this thread, you need to log in with your Sierra Chart account: