Support Board
Date/Time: Wed, 22 Jan 2025 07:43:20 +0000
symbols for stock in IBIS through Interactive Brokers
View Count: 4537
| [2018-09-07 20:34:35] |
| User12089 - Posts: 364 |
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The broker is Interactive Brokers. Trying to access the market data for the Deutsche Bank stock on IBIS (XETRA) the symbol used as per SC documentations is: DBK-STK-SMART/IBIS. I also tried DBK-STK-IBIS with no success. However SC generates error message "unknown symbol". Why? The full symbol description from IB is as follows: DEUTSCHE BANK AG-REGISTERED Underlying DBK Security Type STK ISIN DE0005140008 Currency EUR Exchange SMART Primary Exchange IBIS Symbol DBK Sector Financial Industry Banks Category Diversified Banking Inst Issuer Country DE First Trading Date MAY 18 '15 Stock type COMMON |
| [2018-09-09 02:54:59] |
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You need to ask Interactive Brokers about this. Refer to: Interactive Brokers Symbols: Accessing Contract Description in TWS for Symbol Details We have no idea what the answer to the question is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-09-09 02:55:02] |
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You need to ask Interactive Brokers about this. Refer to: Interactive Brokers Symbols: Accessing Contract Description in TWS for Symbol Details We have no idea what the answer to the question is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-09-09 08:07:22] |
| User12089 - Posts: 364 |
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it turned out to be market data permissions with IB for my account for that specific market data. However now a new issue appeared - I am getting less historical data in SC, then I can get in and see in IB TWS. For NYSE stocks I see all data in SC as in IB TWS For stocks (specifically DBK) on IBIS/XETRA I see only one year of historical chart data in SC, but 10 years in IB TWS. The SC logs say that the "HD" process will retrieve data for 1 years even though the SC chart is set to a) Historical Chart and b) the historical time period on the chart is set to 10 years Note that I have FULL market data permissions and also trading permissions with IB for both NYSE and IBIS/XETRA Date Time Of Last Edit: 2018-09-09 08:08:10
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| [2018-09-09 08:27:47] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-09-09 09:06:09] |
| User12089 - Posts: 364 |
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I have done that and also even deleted the files manually from Windows File Explorer to be 100% sure and then restarted SC - nothing managed to help the log will be supplied shortly Date Time Of Last Edit: 2018-09-09 09:07:43
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