Support Board
Date/Time: Wed, 22 Jan 2025 07:04:17 +0000
Message Log attached Herein
View Count: 697
| [2018-09-07 03:41:30] |
| bigfoot - Posts: 2 |
|
Hi, I just paid for my Package 5 Sierra Chart and tried to connect to the datafeed provided by my broker. However, I am having problem. Message log copied and pasted below for your reference. GAIN Capital/OEC | Connecting to trading server sim.gainfutures.com. Port: 9300. | 2018-09-07 11:32:03 GAIN Capital FIX Trading socket (74) | Creating socket. | 2018-09-07 11:32:03 GAIN Capital FIX Trading socket (74) | Connecting to IP: 64.94.37.238. | 2018-09-07 11:32:03 GAIN Capital FIX Trading: Sending the Logon message. | 2018-09-07 11:32:04 GAIN Capital FIX Trading | Connected to trading server. | 2018-09-07 11:32:04 GAIN Capital/OEC | Connecting to market data server sim.gainfutures.com:9301. | 2018-09-07 11:32:04 GAIN Capital FAST Data socket (75) | Creating socket. | 2018-09-07 11:32:04 GAIN Capital FAST Data socket (75) | Connecting to IP: 64.94.37.238. | 2018-09-07 11:32:04 GAIN Capital FIX Trading: Received a Logout message. Text = This software is not permitted to logon | 2018-09-07 11:32:04 GAIN Capital FIX Trading: Sending a Logout message. Text = Received Logout message. | 2018-09-07 11:32:04 GAIN Capital FIX Trading socket (74) | Signaling to core to close socket | 2018-09-07 11:32:04 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-09-07 11:32:04 Select 'File >> Disconnect' to prevent further connection attempts. | 2018-09-07 11:32:04 GAIN Capital FIX Trading socket (74) | Write in progress. Shutdown being delayed. | 2018-09-07 11:32:04 GAIN Capital/OEC | Disconnected from the trading server. | 2018-09-07 11:32:04 GAIN Capital FAST Data socket (75) | Signaling to core to close socket | 2018-09-07 11:32:04 GAIN Capital FAST Data: Socket connection was closed without any logout messages sent or received. | 2018-09-07 11:32:04 GAIN Capital FAST Data socket (75) | Closed. | 2018-09-07 11:32:04 GAIN Capital/OEC | Disconnected. | 2018-09-07 11:32:04 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-09-07 11:32:04 GAIN Capital FIX Trading socket (74) | Socket gracefully closed by remote side. | 2018-09-07 11:32:04 GAIN Capital FIX Trading socket (74) | Write has completed. Shutdown being performed. | 2018-09-07 11:32:04 GAIN Capital FIX Trading socket (74) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-09-07 11:32:04 GAIN Capital FIX Trading socket (74) | Closed. | 2018-09-07 11:32:04 |
| [2018-09-07 05:04:10] |
| |
|
This is the relevant message: GAIN Capital FIX Trading: Received a Logout message. Text = This software is not permitted to logon | 2018-09-07 11:32:04 Contact your broker and have them allow Sierra Chart to connect to your trading account. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-09-07 14:52:54] |
| bigfoot - Posts: 2 |
|
Thank you. Now I have the datafeed working but Sierra still doesn't work. Message log as follows: Reading Internal Order ID file. | 2018-09-07 22:37:51 Reading Trade Orders file. | 2018-09-07 22:37:51 Reading Trade Positions and Account Balance file. | 2018-09-07 22:37:51 Listening on UDP port 22904. | 2018-09-07 22:37:51 Software version: 1798 64-bit | 2018-09-07 22:37:51 Usage end date: 2019-09-14 | 2018-09-07 22:37:51 Enabled for: Advanced Features. | 2018-09-07 22:37:51 Enabled for: Advanced Features 2. | 2018-09-07 22:37:51 Enabled for: Sierra Chart Historical Data Service. | 2018-09-07 22:37:51 Allow Support for Sierra Chart Data Feeds is enabled. | 2018-09-07 22:37:51 Current selected Data/Trading service: GAIN Capital/OEC | 2018-09-07 22:37:51 Chart Update Interval: 500 | 2018-09-07 22:37:51 Time Zone: +08:00:00 (HKT+08) | 2018-09-07 22:37:51 2018-09-07 22:37:50 Local computer time | 2018-09-07 22:37:51 2018-09-07 14:37:50 Local computer time in UTC | 2018-09-07 22:37:51 2018-09-07 22:37:50 Local computer time in SC Time Zone | 2018-09-07 22:37:51 2018-09-07 14:37:49 Server time in UTC | 2018-09-07 22:37:51 Local computer UTC time and Server UTC time difference: 1 seconds. | 2018-09-07 22:37:51 Program path: C:\SierraChart\ | 2018-09-07 22:37:51 Data Files path: C:\SierraChart\Data\ | 2018-09-07 22:37:51 OS Version Number: 10.0 | 2018-09-07 22:37:51 Locale Setting: C | 2018-09-07 22:37:51 Checking for new symbol settings for service code oec | 2018-09-07 22:37:51 HTTPS connection to www.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2018-09-07 22:37:51 HTTPS connection to www.sierrachart.com:443 (4) | Connecting to IP: 204.15.192.108. | 2018-09-07 22:37:51 Symbol settings are up-to-date for oec | 2018-09-07 22:37:52 Received 5 login tokens. | 2018-09-07 22:37:52 HTTPS connection to www.sierrachart.com:443 (5) | Creating socket. Using TLS 1.2. | 2018-09-07 22:37:53 HTTPS connection to www.sierrachart.com:443 (5) | Connecting to IP: 204.15.192.108. | 2018-09-07 22:37:53 HTTPS connection to login.sierrachart.com:443 (1) | Socket gracefully closed by remote side. | 2018-09-07 22:37:55 HTTPS connection to login.sierrachart.com:443 (1) | Received socket Close event. | 2018-09-07 22:37:55 HTTPS connection to login.sierrachart.com:443 (1) | Signaling to core to close socket | 2018-09-07 22:37:55 HTTPS connection to login.sierrachart.com:443 (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-09-07 22:37:55 HTTPS connection to login.sierrachart.com:443 (1) | Closed. | 2018-09-07 22:37:55 GAIN Capital/OEC | Connecting to trading server sim.gainfutures.com. Port: 9300. | 2018-09-07 22:37:57 GAIN Capital FIX Trading socket (6) | Creating socket. | 2018-09-07 22:37:57 GAIN Capital FIX Trading socket (6) | Connecting to IP: 64.94.37.238. | 2018-09-07 22:37:57 HTTPS connection to www.sierrachart.com:443 (4) | Socket gracefully closed by remote side. | 2018-09-07 22:37:57 HTTPS connection to www.sierrachart.com:443 (4) | Received socket Close event. | 2018-09-07 22:37:57 HTTPS connection to www.sierrachart.com:443 (4) | Signaling to core to close socket | 2018-09-07 22:37:57 HTTPS connection to www.sierrachart.com:443 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-09-07 22:37:57 HTTPS connection to www.sierrachart.com:443 (4) | Closed. | 2018-09-07 22:37:57 HTTPS connection to www.sierrachart.com:443 (2) | Socket gracefully closed by remote side. | 2018-09-07 22:37:57 HTTPS connection to www.sierrachart.com:443 (2) | Received socket Close event. | 2018-09-07 22:37:57 HTTPS connection to www.sierrachart.com:443 (2) | Signaling to core to close socket | 2018-09-07 22:37:57 HTTPS connection to www.sierrachart.com:443 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-09-07 22:37:57 HTTPS connection to www.sierrachart.com:443 (2) | Closed. | 2018-09-07 22:37:57 GAIN Capital FIX Trading: Sending the Logon message. | 2018-09-07 22:37:57 GAIN Capital FIX Trading | Connected to trading server. | 2018-09-07 22:37:57 GAIN Capital/OEC | Connecting to market data server sim.gainfutures.com:9301. | 2018-09-07 22:37:57 GAIN Capital FAST Data socket (7) | Creating socket. | 2018-09-07 22:37:57 GAIN Capital FAST Data socket (7) | Connecting to IP: 64.94.37.238. | 2018-09-07 22:37:57 GAIN Capital FAST Data: Sent the Hello message. | 2018-09-07 22:37:58 GAIN Capital FAST Data: Sent the Logon message. | 2018-09-07 22:37:58 GAIN Capital/OEC | Connected to data and trading server. | 2018-09-07 22:37:58 HTTPS connection to www.sierrachart.com:443 (5) | Socket gracefully closed by remote side. | 2018-09-07 22:37:59 HTTPS connection to www.sierrachart.com:443 (5) | Received socket Close event. | 2018-09-07 22:37:59 HTTPS connection to www.sierrachart.com:443 (5) | Signaling to core to close socket | 2018-09-07 22:37:59 HTTPS connection to www.sierrachart.com:443 (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-09-07 22:37:59 HTTPS connection to www.sierrachart.com:443 (5) | Closed. | 2018-09-07 22:37:59 GAIN Capital/OEC | Received Trade Positions request acknowledgment message. Request Result: 2. Request Status: 1 | 2018-09-07 22:38:04 |
| [2018-09-07 23:03:41] |
| |
|
We can see the connection is successful. To open a chart follow the instructions here: Getting Started, Opening Charts and Basic Trading: Open A Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-09-07 23:03:52
|
To post a message in this thread, you need to log in with your Sierra Chart account: