Support Board
Date/Time: Wed, 22 Jan 2025 06:40:40 +0000
Gain Data Connection Issue
View Count: 589
| [2018-09-05 00:46:59] |
| porcupine - Posts: 40 |
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I'm able to connect to my live gain account and get a real-time data feed but the historical data download fails. The relevant log message is "Error downloading historical intraday data..." and I have sent my logs to support separately. I have gone through the Solving Connection Problems here: https://www.sierrachart.com/index.php?page=doc/GAINCapitalOECTrader.php but none are applicable. I have verified that Sierra Chart is enabled for my Gain account. I've also tried Global Settings > Symbol Settings > Update From Server, followed by disconnect and reconnect. I've tried everything I can think of and searched the message board and can't find a solution. Any help would be much appreciated. |
| [2018-09-05 08:10:04] |
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You are not using the correct symbols. Open a chart for this symbol: ESU8 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-09-05 15:58:36] |
| porcupine - Posts: 40 |
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Good catch on the symbol but it still doesn't download historical data from any period that I wasn't connected to Gain. Here's a screenshot of my footprint chart (for ESU18). There are zeros on all the bars when I wasn't connected. I've tried "Delete and Download Data..." by right-clicking on the chart. Also tried Global Settings > Symbol Settings > Update From Server, followed by disconnect and reconnect. I will send logs separately. Here's a screenshot: http://www.sierrachart.com/image.php?Image=1536163024451.png
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| [2018-09-05 16:41:46] |
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In the screenshot you are still using ESU18 and not ESU8. Refer to Changing the Symbol of a Chart: Changing the Symbol of a Chart Sierra Chart Support Date Time Of Last Edit: 2018-09-05 16:42:45
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| [2018-09-05 17:32:58] |
| porcupine - Posts: 40 |
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Got it. Thank you. Please pardon my stupidity.
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