Support Board
Date/Time: Wed, 22 Jan 2025 06:44:41 +0000
[Locked] - Rithmic feed no more all market depth levels visible
View Count: 1870
| [2018-08-31 08:24:48] |
| Cavalry3162 - Posts: 523 |
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after one of the last prereleases i do not see more than 10 levels of market depth anymore.. i am on a rithmic feed and the data is available and was visible within sierra as well.. please bring them back! see screenshots.. from aug 17 with 15 levels and from aug 27 with only 10 levels.. trade -> chart dom settings is set to 20 chart -> chart settings is set to 30 |
 2018-08-17_12-01-33.png / V - Attached On 2018-08-31 08:22:17 UTC - Size: 140.23 KB - 385 views 2018-08-27_11-26-08.png / V - Attached On 2018-08-31 08:22:21 UTC - Size: 211.3 KB - 405 views |
| [2018-08-31 08:51:37] |
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We did not change anything. And that makes completely no sense whatsoever that we would do such a thing. Really Rithmic has to explain this behavior. We have no idea about this. And we have discovered a compatibility problem with the Rithmic software and that is not possible for us to do further updates regarding Rithmic.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-08-31 08:56:15] |
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One setting to check is: https://www.sierrachart.com/index.php?page=doc/DataSourceSettings.php#MaximumMarketDepthLevels Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-08-31 09:19:01] |
| Cavalry3162 - Posts: 523 |
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its def an issue with sierra.. i have jigsaw open and am connected to the same feed and it shows all levels (see screenshot) what i did, though, a few days ago, i changed my trade service to interactivebrokers, connected, disconnected and set it back to rithmic... |
| 2018-08-31_05-17-09.png / V - Attached On 2018-08-31 09:18:45 UTC - Size: 111.08 KB - 316 views |
| [2018-08-31 09:59:55] |
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From our perspective, that does not prove the issue is with Sierra Chart at all. We do not see how this is even the case. The data comes from the Rithmic API which is simply not providing it. Anyway we cannot spend any time with this and we will not. We have already looked into it. We will work soon on offering additional levels of market depth through the Sierra Chart Exchange Data Feed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-08-31 10:02:46
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| [2018-09-04 14:10:38] |
| Cavalry3162 - Posts: 523 |
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just so you know build 1796 has all the levels back..
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| [2018-09-04 16:36:45] |
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We did not change anything. We could not. There is a compatibility issue with the Rithmic software and the current Visual C++ version and compiler settings that we use. We have no ability to do any maintenance at this time. So the Rithmic bridge program that you are using is from many months ago. It has not changed.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-09-04 16:37:23
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| [2018-09-04 17:26:20] |
| Cavalry3162 - Posts: 523 |
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well, what shall i say, it didnt work with 1794, i updated and it works again.. might be coincidence though i though its worth to share the info
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| [2018-09-04 17:40:19] |
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The issue must be on the Rithmic side. We have maintained this issue all this year and we still maintain it. We are no longer doing any further updates with Rithmic.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-09-04 18:37:18] |
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If you knew the technical problems we face with Rithmic development wise with compatibility, and OS errors from their API, you would realize why we do not want to support it. We are not ready to drop support for Rithmic because of CME market data rules, many users have to rely upon it for simulated trading. But really at this point, the development with it has ceased. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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