Support Board
Date/Time: Wed, 22 Jan 2025 04:44:05 +0000
data feed
View Count: 644
| [2018-08-29 01:27:44] |
| User199100 - Posts: 9 |
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I can't open any charts. I double click for the charts and maintain as if it wants to upload but wont. Not sure if its data feed activation or technical. |
| [2018-08-29 01:55:40] |
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This is not completely clear to us. Would be best to tell us the symbol of one of the charts there is a problem with and provide a copy of the Message Log following these instructions here: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-08-29 04:10:52] |
| User199100 - Posts: 9 |
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I can only upload my EURUSD chart with sierra charts data but the rest of the charts I can not upload them. A blue circle appears and give me a not responding message.
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| [2018-08-29 19:00:30] |
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First thing is we do not want you to open any existing Chartbooks. Make sure Global Settings >> Data/Trade Service Settings >> Service is set to SC Data-All Services. It is possible there is some problem with a particular study in one of the charts in the Chartbook you are opening. Refer to: http://www.sierrachart.com/index.php?page=doc/helpdetails30.html#WhatToDoIfSCIsFrozenForExtendedTimeDueToHighCPUUsageCausedOpenedChartbook For now just create new charts. If you still have a problem, let us know. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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