Support Board
Date/Time: Wed, 22 Jan 2025 04:16:56 +0000
Caught an unhandled exception in c_MainMDIWindow::WindowProc. Message: 273, wParam: 21213
View Count: 1004
| [2018-08-23 12:25:25] |
| User74987 - Posts: 16 |
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I am getting this message when I try to start one of my primary chartbooks (ERICS CHARTBOOK 09112017). The rest of my other chartbooks seem to start fine. Can you help me get this primary chartbook to load? Thanks
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| [2018-08-23 16:55:43] |
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Could you set your telephone number here: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo Let us know when that is done. We will call and look at this with remote assistance. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-08-23 16:56:06
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| [2018-08-23 17:14:57] |
| User74987 - Posts: 16 |
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It looks like it resolved itself (on the 3rd time I logged back in...that maybe means nothing). Let's cancel my request for now. Thanks much.
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| [2018-08-23 17:19:25] |
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No we do not think the issue is resolved and we do need to look into this. Exception problems do not resolve themselves. If there is a problem it means there is some underlying issue which is just intermittent. Contact us again when you have the issue again. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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