Support Board
Date/Time: Tue, 21 Jan 2025 14:01:01 +0000
Error connecting to Data or Trading service.
View Count: 1038
| [2018-08-21 14:52:52] |
| User597042 - Posts: 5 |
|
Hello, can you explain, why do I suddenly have connection break for 3-5 minutes, while Internet is working? How to avoid it? In the log is written: Error connecting to Data or Trading service. Thank you . TransAct Trading | Starting server: C:\SierraChart\SierraChartTransActMA\Transact\TransactToSierraBridge.exe | 2018-08-20 16:47:18 TransAct Trading | Bridge process is running. | 2018-08-20 16:47:20 TransAct Trading | Connecting to the server 127.0.0.1. Port 1869 | 2018-08-20 16:47:20 DTC Client socket (73) | Creating socket. | 2018-08-20 16:47:20 DTC Client socket (73) | Connecting to IP: 127.0.0.1. | 2018-08-20 16:47:20 TransAct Trading | Connected to server. | 2018-08-20 16:47:20 TransAct Trading | Starting socket receive thread. | 2018-08-20 16:47:20 TransAct Trading | Setting DTC encoding to Binary | 2018-08-20 16:47:20 TransAct Trading | Sending logon request message. | 2018-08-20 16:47:20 TransAct Trading | Received logon response. | 2018-08-20 16:48:20 TransAct Trading | Server Name: Transact Futures/TransactToSierraBridge/. | 2018-08-20 16:48:20 TransAct Trading | Server protocol version: 4. Client protocol version: 8 | 2018-08-20 16:48:20 TransAct Trading | Logon error received from server: Error | 2018-08-20 16:48:20 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-08-20 16:48:20 Select 'File >> Disconnect' to prevent further connection attempts. | 2018-08-20 16:48:20 DTC Client socket (73) | Initiating close of socket by core. | 2018-08-20 16:48:20 DTC Client socket (73) | Shutdown started. Waiting for graceful close. | 2018-08-20 16:48:20 TransAct Trading | Disconnected. | 2018-08-20 16:48:20 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-08-20 16:48:20 DTC Client socket (73) | Socket gracefully closed by remote side. | 2018-08-20 16:48:21 DTC Client socket (73) | Closed. | 2018-08-20 16:48:21 Date Time Of Last Edit: 2018-08-21 17:54:51
|
| [2018-08-21 17:54:11] |
| |
|
You need to contact Transact support about this particular error: TransAct Trading | Server Name: Transact Futures/TransactToSierraBridge/. | 2018-08-20 16:48:20 TransAct Trading | Server protocol version: 4. Client protocol version: 8 | 2018-08-20 16:48:20 TransAct Trading | Logon error received from server: Error | 2018-08-20 16:48:20 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-08-21 17:54:23
|
To post a message in this thread, you need to log in with your Sierra Chart account: