Support Board
Date/Time: Sun, 24 Nov 2024 13:45:38 +0000
World wide exchanges from Interactive Brokers
View Count: 3472
| [2013-10-21 18:49:09] |
| diakonas - Posts: 3 |
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Hello, how do I display historical charts from world-wide exchanges from Interactive Brokers (IB)? For example, in IB application, I can list stock from Hong Kong ('168 SEHK', which is Tsingtao Brewery), but I cannot load it in Sierra Chart. I've tried 168-STK-SEHK, 168-STK-SMART, 168.SEHK, 168.HK, but none of these worked. I'm getting only delayed data from IB for this exchange. Is that it? - that SierraChart doesn't display IB's delayed data? Thank you, Ales Date Time Of Last Edit: 2013-10-21 18:49:26
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| [2013-10-22 01:41:04] |
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You may need to specify the currency as well: http://www.sierrachart.com/index.php?l=doc/IBSymbols.html#Stock Whether you should get delayed or real-time data we do not know. You have to ask Interactive Brokers about that. Sierra Chart can be provided either real-time or delayed data. It can handle both. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-10-22 07:00:39] |
| diakonas - Posts: 3 |
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I've specified currency (168-STK-SEHK-HKD), but still no luck. When I tried to set chart via Chart Setting, I've got following error: Currently no data in file to display. Will start historical data download and real-time updates. File: C:\Program Files\SierraChart\Data\168-STK-SEHK.dly | 2013-10-22 08:58:28 Here is an error I've got when trying to display the chart via QuoteBoard: HD Request # 11 - Downloading Historical Daily chart data for 168-STK-SEHK-HKD. Starting date: 1963-10-22. Service: ddf | 2013-10-22 08:51:51 HD Request # 11 - Requesting historical Daily data for 168-STK-SEHK-HKD starting at 1963-10-21 | 2013-10-22 08:51:51 HTTP Request 11 Inflate Error: There's an error in the data. Zlib message: incorrect data check | 2013-10-22 08:51:51 HD Request # 11 - Error received when downloading from the SC Historical Data service: Error executing query: Invalid symbol_ | 2013-10-22 08:51:51 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\Program Files\SierraChart\Data\168-STK-SEHK-HKD.dly | 2013-10-22 08:51:51 HD Request # 11 - Received 0 records and wrote 0 records for 168-STK-SEHK-HKD | 2013-10-22 08:51:51 HD Request # 11 - Daily download COMPLETE for 168-STK-SEHK-HKD | 2013-10-22 08:51:51 And later similar error: HD Request # 12 - Downloading Historical Daily chart data for 168-STK-SEHK. Starting date: 1963-10-22. Service: ddf | 2013-10-22 08:52:38 HD Request # 12 - Requesting historical Daily data for 168-STK-SEHK starting at 1963-10-21 | 2013-10-22 08:52:38 HTTP Request 12 Inflate Error: There's an error in the data. Zlib message: incorrect data check | 2013-10-22 08:52:38 HD Request # 12 - Error received when downloading from the SC Historical Data service: Error executing query: Invalid symbol_ | 2013-10-22 08:52:38 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\Program Files\SierraChart\Data\168-STK-SEHK.dly | 2013-10-22 08:52:38 HD Request # 12 - Received 0 records and wrote 0 records for 168-STK-SEHK | 2013-10-22 08:52:38 HD Request # 12 - Daily download COMPLETE for 168-STK-SEHK | 2013-10-22 08:52:38 Is this something you need to look at, or should I ask IB? And If its error on IB side, what specifically should I tell them? Thank you, Ales |
| [2013-10-22 08:42:04] |
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Now that we see the Message Log, it is clear what the problem is. Select Global Settings >> Data/Trade Service Settings >> Historical Data Service Settings >> Use Primary Service Server. After this, go to one of the Historical Daily charts that you did not get data for and also has the correct symbol, and select Edit >>Delete All Data and Download. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-10-22 08:42:52
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| [2013-10-22 09:11:08] |
| diakonas - Posts: 3 |
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Thank you, that seems to solve previous problem, but there are new ones. Here are messages from Log: Message from IB: Invalid Real-time Query:No market data permissions for SEHK STK. IB Error Code: 420. Request ID: 46636470. | 2013-10-22 10:57:43 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\Program Files\SierraChart\Data\168-STK-SEHK.dly | 2013-10-22 10:57:43 HD Request # 3 - Downloading Historical Daily chart data for 168-STK-SEHK. Starting date: 1963-10-22. Service: ib | 2013-10-22 10:57:44 HD Request # 3 - Requesting 365 days of historical Daily data for 168-STK-SEHK with end date 2013-10-22 | 2013-10-22 10:57:44 Message from IB: Historical Market Data Service error message:No market data permissions for SEHK STK. IB Error Code: 162. Request ID: 22. | 2013-10-22 10:57:44 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\Program Files\SierraChart\Data\168-STK-SEHK.dly | 2013-10-22 10:57:47 HD Request # 3 - Received 0 records and wrote 0 records for 168-STK-SEHK | 2013-10-22 10:57:47 HD Request # 3 - Daily download COMPLETE for 168-STK-SEHK | 2013-10-22 10:57:47 It says that I don't have a data permission, but these are delayed data that IB provide for free, and I can display and chart them in IB TWS application. |
| [2013-10-22 09:22:07] |
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You will need to ask Interactive Brokers about this: Invalid Real-time Query:No market data permissions for SEHK STK. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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