Support Board
Date/Time: Sun, 24 Nov 2024 12:48:58 +0000
unable to connect to server
View Count: 1222
| [2013-10-21 18:32:48] |
| gmorgan111 - Posts: 121 |
|
I am unable to connect to the server. I have posted a copy of my log so you can see what is going on. ThankSoftware version: 1032 | 2013-10-21 13:29:06 Usage end date: 2013-11-21 | 2013-10-21 13:29:06 Sierra Chart Historical Data Service is included. | 2013-10-21 13:29:06 Active service: Rithmic 01 | 2013-10-21 13:29:06 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2013-10-21 13:29:06 2013-10-21 13:29:06 Local computer clock time | 2013-10-21 13:29:06 2013-10-21 18:29:06 GMT time | 2013-10-21 13:29:06 2013-10-21 13:29:06 Time zone adjusted time | 2013-10-21 13:29:06 Time difference to server time: 1 seconds. | 2013-10-21 13:29:06 Program path: C:\SierraChart\ | 2013-10-21 13:29:06 Data Files path: C:\SierraChart\Data\ | 2013-10-21 13:29:06 OS Version Number: 6.1 | 2013-10-21 13:29:06 GSP - Port for executable: 972 | 2013-10-21 13:29:11 GSP - Starting server: C:\SierraChart\Rim\GSPBridge.exe | 2013-10-21 13:29:11 GSP: Connecting to the server 127.0.0.1. Port 972 | 2013-10-21 13:29:12 The network socket is connected. | 2013-10-21 13:29:12 GSP: Connected to server. | 2013-10-21 13:29:12 GSP: Sending logon request message. | 2013-10-21 13:29:12 GSP - Starting the connection process to data and trading service. | 2013-10-21 13:29:12 GSP - Logging is enabled. Log file: Rithmic.log | 2013-10-21 13:29:12 GSP - Connecting to Rithmic Production server. | 2013-10-21 13:29:12 GSP - Error creating the main object. Error message: os error | 2013-10-21 13:29:13 GSP Server Info - Server Name: Sierra Chart GSP Bridge. Server Version: 1.1. Provider Name: Rithmic GSP. | 2013-10-21 13:29:13 GSP - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2013-10-21 13:29:13 Rithmic GSP connection error | 2013-10-21 13:29:13 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-10-21 13:29:13 To prevent further connection attempts, select File >> Disconnect. | 2013-10-21 13:29:13 Socket closed. No error. | 2013-10-21 13:29:13 Rithmic GSP: Disconnected from the server. | 2013-10-21 13:29:13 Will reconnect to the server in 1.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-10-21 13:29:13 Date Time Of Last Edit: 2013-10-21 21:47:29
|
| [2013-10-21 21:48:11] |
| |
|
This is the relevant error message: GSP - Error creating the main object. Error message: os error | 2013-10-21 13:29:13 Refer to step 15 here for help with this: https://www.sierrachart.com/index.php?l=doc/Rithmic.php#SetupInstructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-10-21 21:56:29] |
| gmorgan111 - Posts: 121 |
|
I have been using AGN Futures and not OPtimus for some time now. I do have the correct settings in the connection details window set properly. I have been using these same settings for some time thru last week. Do I need to change brokers now? If so why am I now restricted to Optimus. Is AGN no longer supporting Rithmic. They have not notified me that this is the case. What can I do not to connect Thanks |
| [2013-10-21 21:58:22] |
| |
|
What we were also going to say, is that usually we find this error is because a firewall on your system is blocking the connection to the server. Try disabling that. The Windows firewall should not be a problem and there is no need to disable that. We do not know exactly what this error is from. This is what we say in the documentation. You definitely do not need to change brokers. It is not related to that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-10-21 21:58:43
|
To post a message in this thread, you need to log in with your Sierra Chart account: