Support Board
Date/Time: Tue, 21 Jan 2025 10:38:12 +0000
Not able to log in
View Count: 858
| [2018-08-14 16:40:39] |
| Jacqui Rector - Posts: 8 |
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Hello, I recharged my Sierra account early this month however, every time I try logging in it fails. Initially I was using IronBeam to trade and therefore my account was set to associate with the Ironbeam which I no longer have. I currently just want to use your real-time and historical exchange data feed to study futures market (S&P500) because my trading account is not linked with Sierra Chart. Please help reset my account for Real-time and historical exchange data feed. Thank you |
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| [2018-08-14 17:21:14] |
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1. Your Sierra Chart account is not associated with Ironbeam. 2. You are getting the following error from your CQG account: Your Login is Disabled. Contact your FCM. So we assume it was disabled by Ironbeam. 3. To use the Sierra Chart Exchange Data Feed follow the setup instructions here: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#SetupInstructions Before starting the above setup process make sure to read the "Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges" section here: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#UnderstandingAccessingDataFromCME Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-08-14 17:21:45
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