Support Board
Date/Time: Tue, 21 Jan 2025 10:40:25 +0000
Opening Chartbook causing Sierra to crash
View Count: 814
| [2018-08-14 13:14:12] |
| User521511 - Posts: 3 |
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The Chartbook I have been using for the past week is having issues today. When I try to open the cart book it opens up all charts and dome then freezes and says "not responding" I tried to open a new chart and when I do that chart seems to work fine, but once I open my chartbook it freezes.
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 CB issue log.PNG / V - Attached On 2018-08-14 13:12:42 UTC - Size: 112.24 KB - 275 views |
| [2018-08-14 17:28:56] |
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For now start a new Chartbook. Attach the Chartbook you have a problem with and we will test it. Here are instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile For additional information, refer to: http://www.sierrachart.com/index.php?page=doc/helpdetails30.html#WhatToDoIfSCIsFrozenForExtendedTimeDueToHighCPUUsageCausedOpenedChartbook Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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