Support Board
Date/Time: Tue, 21 Jan 2025 10:40:42 +0000
Charts not updating when
View Count: 695
| [2018-08-09 03:36:56] |
| User507545 - Posts: 5 |
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Hi, I currently have started to pay for extra data through your sierra chart data feed service. I find if i have the box checked for "allow support for sierra chart data feeds' my normal charts stop updating. Im connected through Infinity/transact. Uncheck that box , diconnect reconnect and all works as should. Recheck...no go. Am i missing something? The M appears on the chart name when i have the box checked but the chart will not update in real time. TIA Col. |
| [2018-08-09 04:39:55] |
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Everything looks fine in regards market data authorizations for your account. When you have this issue as you described, follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-08-09 04:40:03
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