Support Board
Date/Time: Tue, 21 Jan 2025 07:42:13 +0000
Rithmic Connection Failing - No Response
View Count: 593
| [2018-08-06 13:36:09] |
| User489862 - Posts: 14 |
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Hi, I was in contact with your support last week but did not receive a response to my question. The support request was named: 'Rithmic Connection Failing' and I was really hoping to get it sorted out sooner rather than later as explained before. Could you please get back to me on this - I have attached my query below but it probably has more context in the other support link. I have connected to Rithmic with the talaicapital account you kindly extended however the charts do not seem to be moving. Any idea why this might be happening. Note: I had all of my purchased indicators moved from my talaicapital account to the AMP AC114706 account so although i have connection, I cannot really use it until i have the indicators in the right place so if you could follow up sooner rather than later i would really appreciate it. Thanks |
| [2018-08-06 16:01:21] |
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I have connected to Rithmic with the talaicapital account you kindly extended however the charts do not seem to be moving. Any idea why this might be happening. https://www.sierrachart.com/index.php?l=doc/helpdetails1.php#Symbols After that contact your broker to make sure you are authorized for market data for the symbols you want. Note: I had all of my purchased indicators moved from my talaicapital account to the AMP AC114706 account so although i have connection, I cannot really use it until i have the indicators in the right place so if you could follow up sooner rather than later i would really appreciate it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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