Support Board
Date/Time: Tue, 21 Jan 2025 07:36:27 +0000
LMAX Demo Trading Error – Incorrect Symbol
View Count: 599
| [2018-08-06 07:57:39] |
| JanS - Posts: 46 |
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I am getting this error message when trying to place a trade using LMAX Demo: LMAX Demo Trading - DTC order update (Order reject). Info: Order Error - Symbol not allowed for trading for account. Text: Parent order. Internal Order ID: 382. Service Order ID: 53843. Symbol: EURUSD | 2018-08-06 09:38:12 * My Data/Trade Service Settings are set to LMAX Demo DTC. The symbol is indeed the correct symbol. Further info: I am using two copies of SC. One for LMAX Demo, one for CQG. I had recently copied forex symbol files including Sierra3.cfg from the CQG to the LMAX copy of Sierra Chart. I then had to adjust the data/trade service settings as they were set to CQG for both copies of Sierra Chart. |
| [2018-08-06 08:38:42] |
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Allow us about 30 minutes to resolve this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-08-06 09:07:47] |
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Just about five more minutes. And then we need to do a test which should take a few minutes.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-08-06 09:07:57
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| [2018-08-06 09:17:20] |
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This is now solved.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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