Support Board
Date/Time: Tue, 21 Jan 2025 10:41:41 +0000
BITMEX SC 2 LAPTOPS
View Count: 1280
| [2018-08-03 16:20:44] |
| User333736 - Posts: 22 |
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I am running bitmex on my old laptop works fine. setting up on new laptop with new id etc can see the orders but not close or put trades on? How do i fix? thanks |
| [2018-08-03 16:37:49] |
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Follow the instructions here to make sure you are connected to BitMex and using the proper symbols: https://www.sierrachart.com/index.php?page=doc/BitMEX_Trading.php#SetupInstructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-08-04 05:30:13] |
| User333736 - Posts: 22 |
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Trade Activity Log: File read result: 36 records inserted. 0 fill records inserted. 0 records filtered. | 2018-08-04 04:35:14 Trade Activity Log: File date-time limits: Sim records date-time limit is 2018-07-20 00:00:00. Non-sim records date-time limit is 2018-05-03 00:00:00. Non-sim fill record date-time limit is 2017-08-04 00:00:00. | 2018-08-04 04:35:14 Flagging to reload Trades list in charts | Symbol: (unset) | TradeAccount: (unset) | 2018-08-04 05:12:46 New order rejected - BitMEX Trading Direct error: Access Denied. Internal Order ID: 7. Service Order ID: (none). Symbol: XBTUSD-BMEX | 2018-08-04 05:28:30 * What do i need to do so the orders get executed? |
| [2018-08-04 06:59:16] |
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How is Global Settings >> Data/Trade Service Settings >> Service Setting >> Server set? Live or Testnet ?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-08-04 06:59:32
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| [2018-08-06 10:42:26] |
| User333736 - Posts: 22 |
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Set to LIVE could it you can only have 1 main connection sending the buy and sell orders? |
| [2018-08-06 16:05:30] |
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We have asked BitMex about this. We do not know what the problem is.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-08-06 16:32:28] |
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Could you ask BitMex why you are getting the "Access denied" error . This error message is direct from the BitMex system.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-08-07 11:54:26] |
| User333736 - Posts: 22 |
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Yes will ask
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