Support Board
Date/Time: Tue, 21 Jan 2025 07:38:46 +0000
Problem with some HKFE symbols.
View Count: 758
| [2018-08-02 05:13:12] |
| Flipper - Posts: 65 |
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Hi Since yesterday I haven't been able to get live data from Hong Kong exchange for some symbols. HSI works fine but HHI and MHI only historical not live data. I'm not getting any error messages in the log and I'm also can get it with the same connection using different platforms. CQG FIX Trading | Requesting market data including full depth for F.US.MHIQ18 | 2018-08-02 15:07:04
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| [2018-08-02 21:15:45] |
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This is really going to be a CQG issue if you are really not receiving the real-time data also you did not provide the complete Message Log. From our perspective we can only refer you to help topic 3: Intraday Chart or Chart Bars Not Updating | Blank Intraday Chart | "Currently no data to display" message for Intraday Chart You really need to provide us the full Message Log. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-08-02 21:37:37
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| [2018-08-02 21:37:50] |
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Prior post has been updated. Do not bother your broker about this. They really cannot help with it at this point. The problem is that if it is a CQG issue we really cannot help either. But at least we can give you some indication what the problem might be if we see the Message Log. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-08-02 21:39:11
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| [2018-08-03 00:19:25] |
| Flipper - Posts: 65 |
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Have attached log
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 log.txt - Attached On 2018-08-03 00:18:43 UTC - Size: 9.74 KB - 419 views Attachment Deleted. |
| [2018-08-03 00:32:49] |
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That log does not contain the symbol F.US.MHIQ18. Make sure you have a chart open for that and post the log again.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-08-05 22:20:43] |
| Flipper - Posts: 65 |
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HSI works fine but HHI and MHI only historical not live data.
That log had one chart opened. F.US.HHIQ18 as per my post. |
| [2018-08-06 05:16:53] |
| Flipper - Posts: 65 |
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Never mind it has fixed itself.
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| [2018-08-06 06:05:46] |
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What we were going to refer you to is help topic 3.4: Intraday Chart or Chart Bars Not Updating | Blank Intraday Chart | "Currently no data to display" message for Intraday Chart: 3.4 - Not Receiving Real-Time Data From Data Feed And if the data was not being received from CQG we would have contacted CQG. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-08-06 06:06:05
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