Support Board
Date/Time: Tue, 21 Jan 2025 07:43:12 +0000
Payment for Sierra Chart Account Services
View Count: 658
| [2018-07-28 23:53:03] |
| ged - Posts: 233 |
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Today I endeavored to deactivate my 100 symbol Sierra Chart Data subscription ($35/mo) and in its place activate a 20 symbol Sierra Chart Data subscription ($20/mo). For whatever reason(s) the 20 symbol data account was added, but the 100 symbol account was not deactivated. My monthly data bill increased from $35 (not counting CME monthly exchange fee) to $55/mo. So, I cancelled the 20 symbol SC data account (and was charged a small amount for the last 3 days of July), and went ahead and paid enough for three months of the 100 symbol SC data account. However, what I really would like is just the 20 symbol Sierra Chart live data account (which I primarily use for just 1 symbol, the emini NQ). Would appreciate it if you would adjust my account to reflect what I was trying to accomplish, unless there is some problem in doing so. Thanks much.
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| [2018-07-29 00:23:53] |
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This is now done. Your account is now set for 20 real-time symbols with the Sierra Chart Exchange Data Feed and will renew that way going forward.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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