Support Board
Date/Time: Tue, 21 Jan 2025 04:14:51 +0000
CME Exchange Data Feed Connection
View Count: 893
| [2018-07-25 17:35:40] |
| User1990 - Posts: 49 |
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Hello, I am wondering if it is possible to access the CME Exchange Data Feed Free Trial (which I've paid and subscribed to) while using GLobal Settings => Data/Trade Service Settings =>SC Data - All Services? or does it have to be set to a futures broker? I have it set to SC Data - All Services currently and am not seeing real-time updates of futures tickers. Thanks a lot for your help. Best Regards, Elaine |
| [2018-07-25 18:35:32] |
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Yes you can but do you have a funded futures trading account with a broker? What futures trading/brokerage service do you use? For the reason why we ask this question, refer to: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#UnderstandingAccessingDataFromCME Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-07-25 18:35:39
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| [2018-07-25 19:10:02] |
| User1990 - Posts: 49 |
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I do. I have IB but do I need to connect to IB for trading for data service?
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| [2018-07-25 19:24:36] |
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Okay then just what you need to do in this case is activate one of the CME Group Exchanges here: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeDataFeedFeatures You are entitled to activate these lower-cost exchanges, free for the first month, and then just connect Sierra Chart once to your Interactive Brokers account as explained here: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#ConnectingOnlyOnceAMonthToTradingAccount Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-07-25 19:25:08
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| [2018-07-25 20:19:25] |
| User1990 - Posts: 49 |
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Thanks for your reply. I have activated a CME exchange. When I am on the free trial, is it still necessary to connect to IB for data services and switch back to SC Data - All Services? |
| [2018-07-25 20:41:50] |
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We still do not see the exchange active on your account. We will do that for you. Do you require market depth data? Yes it is still necessary to connect once to Interactive Brokers to meet CME requirements. And at the beginning of each month. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-07-25 20:56:37] |
| User1990 - Posts: 49 |
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Yes I would like to activate market depth data for the free trial. Thanks a lot for your help. |
| [2018-07-25 21:02:35] |
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That exchange is now active on your account.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-07-25 21:07:07] |
| User1990 - Posts: 49 |
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Thanks a lot, Just a quick question, on my account page, i see a table like the one below, does that not mean i am subscribed to the market depth free trial already which then automatically renews on 7/31? I see that you've activated the full CME exchange below, would I be double-subscribed? Connection Action Ending Date Auto Renewal Price (USD)/Month 1st 2018-07-31 Automatically Renews. 35.00 USD (Non Refundable) 2nd Disabled 20.00 USD [Prorated to 5.00 USD for current month (6 days)] (Non Refundable) 3rd Disabled 20.00 USD [Prorated to 5.00 USD for current month (6 days)] (Non Refundable) 4th Disabled 20.00 USD [Prorated to 5.00 USD for current month (6 days)] (Non Refundable) Date Time Of Last Edit: 2018-07-25 21:18:16
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| [2018-07-25 21:19:03] |
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Yes there will be an automatic renewal as long as there is a sufficient balance on your account. Otherwise, it will just get canceled. But you can deactivate the automatic renewal.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-07-25 21:19:32] |
| User1990 - Posts: 49 |
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Actually I think i understand what that is for now - it is for number of real time symbols, not exchanges. Thanks anyway. Just one last question, if i do want to switch to the Full CME Exchange fee without market depth, should i deactivate the one with market depth and reselect the one w/o market depth? |
| [2018-07-25 21:43:59] |
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Yes.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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