Support Board
Date/Time: Tue, 21 Jan 2025 03:59:20 +0000
No longer getting live feeds
View Count: 684
| [2018-07-23 16:47:47] |
| User491640 - Posts: 3 |
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See bottom currently unable to receive feed/connection. was put in a trade for a short on Natural Gas Futures that I did not do in a Natural Gas GNGQ8 that I had already rolled over to GNGU8. It took me awhile to see what had filled so I flattened with Gain Capital then went back & put in for a long to try to get my money back, then the feeds were lost & I had to flatten with Gain Capitol because unable to get live feed. Reading Internal Order ID file. | 2018-07-23 10:16:03 Reading Trade Orders file. | 2018-07-23 10:16:04 Reading Trade Positions and Account Balance file. | 2018-07-23 10:16:04 Listening on UDP port 22903. | 2018-07-23 10:16:04 Software version: 1781 32-bit | 2018-07-23 10:16:04 Usage end date: 2019-07-21 | 2018-07-23 10:16:04 Enabled for: Advanced Features. | 2018-07-23 10:16:04 Enabled for: Sierra Chart Historical Data Service. | 2018-07-23 10:16:04 Allow Support for Sierra Chart Data Feeds is enabled. | 2018-07-23 10:16:04 Current selected Data/Trading service: GAIN Capital/OEC | 2018-07-23 10:16:04 Chart Update Interval: 500 | 2018-07-23 10:16:04 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2018-07-23 10:16:04 2018-07-23 10:16:03 Local computer time | 2018-07-23 10:16:04 2018-07-23 14:16:03 Local computer time in UTC | 2018-07-23 10:16:04 2018-07-23 10:16:03 Local computer time in SC Time Zone | 2018-07-23 10:16:04 2018-07-23 14:15:55 Server time in UTC | 2018-07-23 10:16:04 Local computer UTC time and Server UTC time difference: 7 seconds. | 2018-07-23 10:16:04 Program path: C:\SierraChart\ | 2018-07-23 10:16:04 Data Files path: C:\SierraChart\Data\ | 2018-07-23 10:16:04 OS Version Number: 10.0 | 2018-07-23 10:16:04 Locale Setting: C | 2018-07-23 10:16:04 Checking for new symbol settings for service code oec | 2018-07-23 10:16:04 HTTPS connection to www.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2018-07-23 10:16:04 HTTPS connection to www.sierrachart.com:443 (4) | Connecting to IP: 204.15.192.108. | 2018-07-23 10:16:04 Subscribing to market data for symbol GNGU8 for trade position profit/loss. | 2018-07-23 10:16:04 Requesting symbol settings for service code oec. Overwrite = on. | 2018-07-23 10:16:04 Received 5 login tokens. | 2018-07-23 10:16:04 Symbol settings received. | 2018-07-23 10:16:04 Processed 1106 symbol settings. | 2018-07-23 10:16:04 HTTPS connection to www.sierrachart.com:443 (5) | Creating socket. Using TLS 1.2. | 2018-07-23 10:16:06 HTTPS connection to www.sierrachart.com:443 (5) | Connecting to IP: 204.15.192.108. | 2018-07-23 10:16:06 HTTPS connection to login.sierrachart.com:443 (1) | Socket gracefully closed by remote side. | 2018-07-23 10:16:08 HTTPS connection to login.sierrachart.com:443 (1) | Initiating close of socket by core. | 2018-07-23 10:16:08 HTTPS connection to login.sierrachart.com:443 (1) | Received socket Close event. | 2018-07-23 10:16:08 HTTPS connection to login.sierrachart.com:443 (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-07-23 10:16:08 HTTPS connection to login.sierrachart.com:443 (1) | Closed. | 2018-07-23 10:16:08 YMU8 15 Min #6 | Reloading chart. | 2018-07-23 10:16:09 6CU8 15 Min #1 | Reloading chart. | 2018-07-23 10:16:09 GNGU8 15 Min #7 | Reloading chart. | 2018-07-23 10:16:09 HTTPS connection to www.sierrachart.com:443 (4) | Socket gracefully closed by remote side. | 2018-07-23 10:16:09 HTTPS connection to www.sierrachart.com:443 (4) | Received socket Close event. | 2018-07-23 10:16:09 HTTPS connection to www.sierrachart.com:443 (2) | Socket gracefully closed by remote side. | 2018-07-23 10:16:09 HTTPS connection to www.sierrachart.com:443 (2) | Received socket Close event. | 2018-07-23 10:16:09 GCLU8 15 Min #8 | Reloading chart. | 2018-07-23 10:16:09 GGCQ8 15 Min #5 | Reloading chart. | 2018-07-23 10:16:09 YMU8 5 Min #11 | Reloading chart. | 2018-07-23 10:16:09 6CU8 5 Min #12 | Reloading chart. | 2018-07-23 10:16:09 GNGU8 5 Min #13 | Reloading chart. | 2018-07-23 10:16:09 GCLU8 5 Min #14 | Reloading chart. | 2018-07-23 10:16:09 YMU8 45 Min #15 | Reloading chart. | 2018-07-23 10:16:09 6CU8 45 Min #16 | Reloading chart. | 2018-07-23 10:16:09 GNGU8 45 Min #17 | Reloading chart. | 2018-07-23 10:16:09 GCLU8 45 Min #18 | Reloading chart. | 2018-07-23 10:16:10 ZBU8 120 Min #20 | Reloading chart. | 2018-07-23 10:16:10 YMU8 120 Min #21 | Reloading chart. | 2018-07-23 10:16:10 GNGU8 120 Min #22 | Reloading chart. | 2018-07-23 10:16:10 6CU8 120 Min #23 | Reloading chart. | 2018-07-23 10:16:10 GCLU8 120 Min #24 | Reloading chart. | 2018-07-23 10:16:10 ZBU8 45 Min #10 | Reloading chart. | 2018-07-23 10:16:11 ZBU8 5 Min #9 | Reloading chart. | 2018-07-23 10:16:11 HTTPS connection to www.sierrachart.com:443 (5) | Socket gracefully closed by remote side. | 2018-07-23 10:16:11 HTTPS connection to www.sierrachart.com:443 (5) | Received socket Close event. | 2018-07-23 10:16:11 ZBU8 15 Min #25 | Reloading chart. | 2018-07-23 10:16:13 GGCQ8 120 Min #2 | Reloading chart. | 2018-07-23 10:16:13 GGCQ8 45 Min #3 | Reloading chart. | 2018-07-23 10:16:13 GGCQ8 5 Min #4 | Reloading chart. | 2018-07-23 10:16:13 HTTPS connection to www.sierrachart.com:443 (4) | Initiating close of socket by core. | 2018-07-23 10:16:13 HTTPS connection to www.sierrachart.com:443 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-07-23 10:16:13 HTTPS connection to www.sierrachart.com:443 (4) | Closed. | 2018-07-23 10:16:13 HTTPS connection to www.sierrachart.com:443 (2) | Initiating close of socket by core. | 2018-07-23 10:16:13 HTTPS connection to www.sierrachart.com:443 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-07-23 10:16:13 HTTPS connection to www.sierrachart.com:443 (2) | Closed. | 2018-07-23 10:16:13 HTTPS connection to www.sierrachart.com:443 (5) | Initiating close of socket by core. | 2018-07-23 10:16:14 HTTPS connection to www.sierrachart.com:443 (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-07-23 10:16:14 HTTPS connection to www.sierrachart.com:443 (5) | Closed. | 2018-07-23 10:16:14 GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2018-07-23 10:16:14 GAIN Capital FIX Trading socket (6) | Creating socket. Using TLS 1.2. | 2018-07-23 10:16:14 GAIN Capital FIX Trading socket (6) | Connecting to IP: 67.23.52.47. | 2018-07-23 10:16:14 Intraday data recording state for symbol YMU8 is set to download 'Pending'. | 2018-07-23 10:16:14 HD Request # 2 | Downloading Intraday chart data for YMU8 to the file YMU8.scid. Service: oec | 2018-07-23 10:16:14 HD Request # 2 | Download start date-time: 2018-07-23 10:11:46.000 | 2018-07-23 10:16:14 HD Request # 2 | Using server: ds4.sierracharts.com port 10149 | 2018-07-23 10:16:14 Intraday data recording state for symbol 6CU8 is set to download 'Pending'. | 2018-07-23 10:16:14 Socket (7) | Creating socket. | 2018-07-23 10:16:14 Socket (7) | Connecting to IP: 192.81.56.146. | 2018-07-23 10:16:14 Intraday data recording state for symbol GNGU8 is set to download 'Pending'. | 2018-07-23 10:16:14 Intraday data recording state for symbol GCLU8 is set to download 'Pending'. | 2018-07-23 10:16:14 Intraday data recording state for symbol GGCQ8 is set to download 'Pending'. | 2018-07-23 10:16:14 Intraday data recording state for symbol ZBU8 is set to download 'Pending'. | 2018-07-23 10:16:14 HD Request # 2 | Setting DTC encoding to Binary VLS | 2018-07-23 10:16:14 HD Request # 2 | Sending historical data logon request message. | 2018-07-23 10:16:14 HD Request # 2 | Requesting Intraday data. Start date-time: 2018-07-23 10:11:46. Record interval: 0. Symbol: YMU8 | 2018-07-23 10:16:14 GAIN Capital FIX Trading: Sending the Logon message. | 2018-07-23 10:16:14 HD Request # 2 | Decompressing data. | 2018-07-23 10:16:14 Socket (7) | Initiating close of socket by core. | 2018-07-23 10:16:14 Socket (7) | Shutdown started. Waiting for graceful close. | 2018-07-23 10:16:14 HD Request # 2 | Historical data for YMU8 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2018-07-23 10:16:14 Historical data download thread signaled to stop. | 2018-07-23 10:16:14 HD Request # 2 | Received 1 record from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for YMU8 | 2018-07-23 10:16:14 HD Request # 2 | Completion time: 0s | 2018-07-23 10:16:14 HD Request # 2 | Intraday data download complete for YMU8. Unique request ID: 1 | 2018-07-23 10:16:14 Removed historical data download ID 1 | 2018-07-23 10:16:14 HD Request # 3 | Downloading Intraday chart data for 6CU8 to the file 6CU8.scid. Service: oec | 2018-07-23 10:16:14 HD Request # 3 | Download start date-time: 2018-07-23 10:11:45.000 | 2018-07-23 10:16:14 HD Request # 3 | Using server: ds3.sierracharts.com port 10150 | 2018-07-23 10:16:14 Socket (8) | Creating socket. | 2018-07-23 10:16:14 Socket (8) | Connecting to IP: 65.182.172.42. | 2018-07-23 10:16:14 Socket (7) | Socket gracefully closed by remote side. | 2018-07-23 10:16:14 Socket (7) | Closed. | 2018-07-23 10:16:14 GAIN Capital FIX Trading | Connected to trading server. | 2018-07-23 10:16:14 GAIN Capital/OEC | Connecting to market data server prod.gainfutures.com:9301. | 2018-07-23 10:16:14 GAIN Capital FAST Data socket (9) | Creating socket. | 2018-07-23 10:16:14 GAIN Capital FAST Data socket (9) | Connecting to IP: 67.23.52.47. | 2018-07-23 10:16:14 GAIN Capital FIX Trading: Received a Logout message. Text = Invalid user name or password | 2018-07-23 10:16:14 GAIN Capital FIX Trading: Sending a Logout message. Text = Received Logout message. | 2018-07-23 10:16:14 GAIN Capital FIX Trading socket (6) | Initiating close of socket by core. | 2018-07-23 10:16:14 GAIN Capital FIX Trading socket (6) | Write in progress. Shutdown being delayed. | 2018-07-23 10:16:14 GAIN Capital FAST Data socket (9) | Initiating close of socket by core. | 2018-07-23 10:16:14 GAIN Capital FAST Data: Socket connection was closed without any logout messages sent or received. | 2018-07-23 10:16:14 GAIN Capital FAST Data socket (9) | Closed. | 2018-07-23 10:16:14 GAIN Capital/OEC | Disconnected. | 2018-07-23 10:16:14 GAIN Capital/OEC | Disconnected from the trading server. | 2018-07-23 10:16:14 HD Request # 3 | Setting DTC encoding to Binary VLS | 2018-07-23 10:16:14 HD Request # 3 | Sending historical data logon request message. | 2018-07-23 10:16:14 GAIN Capital FIX Trading socket (6) | Socket gracefully closed by remote side. | 2018-07-23 10:16:14 GAIN Capital FIX Trading socket (6) | Write has completed. Shutdown being performed. | 2018-07-23 10:16:14 GAIN Capital FIX Trading socket (6) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-07-23 10:16:14 GAIN Capital FIX Trading socket (6) | Closed. | 2018-07-23 10:16:14 HD Request # 3 | Requesting Intraday data. Start date-time: 2018-07-23 10:11:45. Record interval: 0. Symbol: 6CU8 | 2018-07-23 10:16:14 HD Request # 3 | Decompressing data. | 2018-07-23 10:16:14 Socket (8) | Initiating close of socket by core. | 2018-07-23 10:16:14 HD Request # 3 | Historical data for 6CU8 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2018-07-23 10:16:14 Socket (8) | Shutdown started. Waiting for graceful close. | 2018-07-23 10:16:14 Historical data download thread signaled to stop. | 2018-07-23 10:16:14 HD Request # 3 | Received 1 record from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for 6CU8 | 2018-07-23 10:16:14 HD Request # 3 | Completion time: 0s | 2018-07-23 10:16:14 HD Request # 3 | Intraday data download complete for 6CU8. Unique request ID: 2 | 2018-07-23 10:16:14 Removed historical data download ID 2 | 2018-07-23 10:16:14 HD Request # 4 | Downloading Intraday chart data for GNGU8 to the file GNGU8.scid. Service: oec | 2018-07-23 10:16:14 HD Request # 4 | Download start date-time: 2018-07-23 10:11:44.000 | 2018-07-23 10:16:14 HD Request # 4 | Using server: ds4.sierracharts.com port 10149 | 2018-07-23 10:16:14 Socket (10) | Creating socket. | 2018-07-23 10:16:14 Socket (10) | Connecting to IP: 192.81.56.146. | 2018-07-23 10:16:14 Socket (8) | Socket gracefully closed by remote side. | 2018-07-23 10:16:14 Socket (8) | Closed. | 2018-07-23 10:16:14 HD Request # 4 | Setting DTC encoding to Binary VLS | 2018-07-23 10:16:15 HD Request # 4 | Sending historical data logon request message. | 2018-07-23 10:16:15 HD Request # 4 | Requesting Intraday data. Start date-time: 2018-07-23 10:11:44. Record interval: 0. Symbol: GNGU8 | 2018-07-23 10:16:15 HD Request # 4 | Decompressing data. | 2018-07-23 10:16:15 Socket (10) | Initiating close of socket by core. | 2018-07-23 10:16:15 HD Request # 4 | Historical data for GNGU8 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2018-07-23 10:16:15 Socket (10) | Shutdown started. Waiting for graceful close. | 2018-07-23 10:16:15 Historical data download thread signaled to stop. | 2018-07-23 10:16:15 HD Request # 4 | Received 1 record from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for GNGU8 | 2018-07-23 10:16:15 HD Request # 4 | Completion time: 0s | 2018-07-23 10:16:15 HD Request # 4 | Intraday data download complete for GNGU8. Unique request ID: 3 | 2018-07-23 10:16:15 Removed historical data download ID 3 | 2018-07-23 10:16:15 HD Request # 5 | Downloading Intraday chart data for GCLU8 to the file GCLU8.scid. Service: oec | 2018-07-23 10:16:15 HD Request # 5 | Download start date-time: 2018-07-23 10:11:45.000 | 2018-07-23 10:16:15 HD Request # 5 | Using server: ds3.sierracharts.com port 10150 | 2018-07-23 10:16:15 Socket (11) | Creating socket. | 2018-07-23 10:16:15 Socket (11) | Connecting to IP: 65.182.172.42. | 2018-07-23 10:16:15 Socket (10) | Socket gracefully closed by remote side. | 2018-07-23 10:16:15 Socket (10) | Closed. | 2018-07-23 10:16:15 HD Request # 5 | Setting DTC encoding to Binary VLS | 2018-07-23 10:16:15 HD Request # 5 | Sending historical data logon request message. | 2018-07-23 10:16:15 HD Request # 5 | Requesting Intraday data. Start date-time: 2018-07-23 10:11:45. Record interval: 0. Symbol: GCLU8 | 2018-07-23 10:16:15 HD Request # 5 | Decompressing data. | 2018-07-23 10:16:15 Socket (11) | Initiating close of socket by core. | 2018-07-23 10:16:15 HD Request # 5 | Historical data for GCLU8 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2018-07-23 10:16:15 Socket (11) | Shutdown started. Waiting for graceful close. | 2018-07-23 10:16:15 Historical data download thread signaled to stop. | 2018-07-23 10:16:15 HD Request # 5 | Received 1 record from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for GCLU8 | 2018-07-23 10:16:15 HD Request # 5 | Completion time: 0s | 2018-07-23 10:16:15 HD Request # 5 | Intraday data download complete for GCLU8. Unique request ID: 4 | 2018-07-23 10:16:15 Removed historical data download ID 4 | 2018-07-23 10:16:15 HD Request # 6 | Downloading Intraday chart data for GGCQ8 to the file GGCQ8.scid. Service: oec | 2018-07-23 10:16:15 HD Request # 6 | Download start date-time: 2018-07-23 10:11:45.000 | 2018-07-23 10:16:15 HD Request # 6 | Using server: ds4.sierracharts.com port 10149 | 2018-07-23 10:16:15 Socket (12) | Creating socket. | 2018-07-23 10:16:15 Socket (12) | Connecting to IP: 192.81.56.146. | 2018-07-23 10:16:15 Socket (11) | Socket gracefully closed by remote side. | 2018-07-23 10:16:15 Socket (11) | Closed. | 2018-07-23 10:16:15 HD Request # 6 | Setting DTC encoding to Binary VLS | 2018-07-23 10:16:15 HD Request # 6 | Sending historical data logon request message. | 2018-07-23 10:16:15 HD Request # 6 | Requesting Intraday data. Start date-time: 2018-07-23 10:11:45. Record interval: 0. Symbol: GGCQ8 | 2018-07-23 10:16:15 HD Request # 6 | Decompressing data. | 2018-07-23 10:16:15 Socket (12) | Initiating close of socket by core. | 2018-07-23 10:16:15 HD Request # 6 | Historical data for GGCQ8 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2018-07-23 10:16:15 Socket (12) | Shutdown started. Waiting for graceful close. | 2018-07-23 10:16:15 Historical data download thread signaled to stop. | 2018-07-23 10:16:15 HD Request # 6 | Received 1 record from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for GGCQ8 | 2018-07-23 10:16:15 HD Request # 6 | Completion time: 1s | 2018-07-23 10:16:15 HD Request # 6 | Intraday data download complete for GGCQ8. Unique request ID: 5 | 2018-07-23 10:16:15 Removed historical data download ID 5 | 2018-07-23 10:16:15 HD Request # 7 | Downloading Intraday chart data for ZBU8 to the file ZBU8.scid. Service: oec | 2018-07-23 10:16:15 HD Request # 7 | Download start date-time: 2018-07-23 10:11:41.000 | 2018-07-23 10:16:15 HD Request # 7 | Using server: ds3.sierracharts.com port 10150 | 2018-07-23 10:16:15 Socket (13) | Creating socket. | 2018-07-23 10:16:15 Socket (13) | Connecting to IP: 65.182.172.42. | 2018-07-23 10:16:15 Socket (12) | Socket gracefully closed by remote side. | 2018-07-23 10:16:15 Socket (12) | Closed. | 2018-07-23 10:16:15 HD Request # 7 | Setting DTC encoding to Binary VLS | 2018-07-23 10:16:15 HD Request # 7 | Sending historical data logon request message. | 2018-07-23 10:16:15 HD Request # 7 | Requesting Intraday data. Start date-time: 2018-07-23 10:11:41. Record interval: 0. Symbol: ZBU8 | 2018-07-23 10:16:15 HD Request # 7 | Decompressing data. | 2018-07-23 10:16:15 Socket (13) | Initiating close of socket by core. | 2018-07-23 10:16:15 HD Request # 7 | Historical data for ZBU8 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2018-07-23 10:16:15 Socket (13) | Shutdown started. Waiting for graceful close. | 2018-07-23 10:16:15 Historical data download thread signaled to stop. | 2018-07-23 10:16:15 HD Request # 7 | Received 1 record from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ZBU8 | 2018-07-23 10:16:15 HD Request # 7 | Completion time: 0s | 2018-07-23 10:16:15 HD Request # 7 | Intraday data download complete for ZBU8. Unique request ID: 6 | 2018-07-23 10:16:15 Removed historical data download ID 6 | 2018-07-23 10:16:15 Socket (13) | Socket gracefully closed by remote side. | 2018-07-23 10:16:15 Socket (13) | Closed. | 2018-07-23 10:16:15 The message log has been sent to support. | 2018-07-23 10:17:03 * HTTPS connection to www.sierrachart.com:443 (15) | Creating socket. Using TLS 1.2. | 2018-07-23 10:17:03 HTTPS connection to www.sierrachart.com:443 (15) | Connecting to IP: 204.15.192.108. | 2018-07-23 10:17:03 Sending of the Message Log is completed. The response was saved to C:\SierraChart\Data\MessageLogAnalysis.htm | 2018-07-23 10:17:03 HTTPS connection to www.sierrachart.com:443 (15) | Socket gracefully closed by remote side. | 2018-07-23 10:17:08 HTTPS connection to www.sierrachart.com:443 (15) | Received socket Close event. | 2018-07-23 10:17:08 HTTPS connection to www.sierrachart.com:443 (15) | Initiating close of socket by core. | 2018-07-23 10:17:08 HTTPS connection to www.sierrachart.com:443 (15) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-07-23 10:17:08 HTTPS connection to www.sierrachart.com:443 (15) | Closed. | 2018-07-23 10:17:08 |
| [2018-07-23 18:01:28] |
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This is the relevant message: GAIN Capital FIX Trading: Received a Logout message. Text = Invalid user name or password | 2018-07-23 10:16:14
Refer to this section here about this: https://www.sierrachart.com/index.php?page=doc/GAINCapitalOECTrader.php#ConnectionProblem Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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