Support Board
Date/Time: Sun, 23 Feb 2025 08:28:30 +0000
[Locked] - SC Data- all services, data not coming through
View Count: 1506
| [2018-07-09 06:39:03] |
| phaedonk - Posts: 352 |
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I am connected to SC data, FX symbols data not coming through and downloaded data has a 10 minute delay. This is the message: HD Request # 35 | Error downloading historical Intraday data for GBPUSD. Historical data logon error: Data files folder not set for service code: scfxcm | 2018-07-09 09:42:24 Date Time Of Last Edit: 2018-07-09 06:43:17
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| [2018-07-09 07:10:20] |
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First perform an update of the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings And if that does not resolve the problem, then perform a Full Reset which is explained just below that section. When you perform a full reset, there will be a backup of the XML symbol settings file. You can attach it here and we can look to see why there was a problem to begin with. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-07-09 07:11:01
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| [2018-07-09 07:34:37] |
| phaedonk - Posts: 352 |
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Yes, the symbols update solved it. I have attached the backup file
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Private File |
| [2018-07-09 07:45:24] |
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An "Update" or a "Full Reset"? Your symbol settings file is also large. You would get some better performance on startup if you did a Full Reset but that is up to you because any symbol customizations would be lost but they would also still be contained in the backup file. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-07-09 07:46:54
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| [2018-07-09 07:50:43] |
| phaedonk - Posts: 352 |
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I just did an update. Might do a full reset later, but have input symbol commissions which I would lose, I guess.
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| [2018-07-09 15:49:35] |
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Okay, we really then do not need to look at the existing file, if an update resolved it. Yes you would lose commissions if you did a full reset. No need to do that.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-07-09 15:49:51
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| [2021-02-10 07:04:21] |
| User546139 - Posts: 6 |
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I have a similar problem where I have the following message displayed once I open an instance of SierraChart: "Download Failed Error downloading historical Intraday data for FESXH21_FUT_Eurex. Historical data logon error: Data files folder not set for service code: eurex Username:xxx" I am connected to "SC Futures Order Routing/Data [trading]". I am able to run another instance of SierraChart for symbols on the CME and CBOT without any issues. The problem arises only for symbols on Eurex where the feed is not coming in at all. I have tried to update the symbol settings as mentioned above and also a full reset. I have also checked that all connections to Eurex is correctly paid for under Account Control Panel. Date Time Of Last Edit: 2021-02-10 07:23:53
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| [2021-02-10 07:20:40] |
| User282741 - Posts: 36 |
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Same here. CME data works well, no data from EUREX. I am running version 2226 and using SC Futures Order Routing/Data. It worked fine yesterday. |
| [2021-02-10 07:51:24] |
| User156295 - Posts: 104 |
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Same here although connected through CQG - no Eurex, CME is working fine. Updated from 2226 to 2227. |
| [2021-02-10 11:04:03] |
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Refer to: IMPORTANT NOTICE : Regarding EUREX Data Interruption for Users (SC Exchange Data Feed) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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