Support Board
Date/Time: Mon, 20 Jan 2025 20:58:37 +0000
SC Hangs frequently when opening 2nd chartbook
View Count: 728
| [2018-07-06 14:07:42] |
| Willson - Posts: 176 |
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Have win 7 with SC ver 1750, 4GB memory. It usually loads 3 or 4 workbooks, but frequently hangs when trying to load 2nd workbook. Log shows unhandled exception.
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| [2018-07-06 14:12:05] |
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First thing to do is to update to the current version: Software Download: Fast Update And if you still have a problem we will need to test your files. Are you using any spreadsheets? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-07-06 14:23:37] |
| Willson - Posts: 176 |
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OK will update. No spreeadsheets. Using 32 bit to maintain usage of Small DLL which is very important to me. (named: kiwi12.scsf_TInt). This was shutoff by loader during loading of failing Chartbooks. I also have a copy of log following the failure.
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| [2018-07-06 14:28:48] |
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It could be the DLL is causing a problem in which case you need to use Safe Mode: Sierra Chart - Software Login Instructions: Using Safe Mode We cannot provide further help on this unless you use Safe Mode and rule out that DLL as the problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-07-06 16:07:25] |
| Willson - Posts: 176 |
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Ok, problem not encountered with ver 1776. 32 bit DLL is also working fine. My concern remains untill several days have tested without repeat of problem. Thks
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