Support Board
Date/Time: Mon, 20 Jan 2025 20:58:49 +0000
I'm not receiving data in real time with your data service.
View Count: 632
| [2018-07-03 17:32:31] |
| User463305 - Posts: 5 |
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I'm not receiving data in real time with your data service. What should I do? Software version: 1774 32-bit | 2018-07-03 12:31:52 Usage end date: 2018-08-02 | 2018-07-03 12:31:52 Enabled for: Advanced Features. | 2018-07-03 12:31:52 Enabled for: Advanced Features 2. | 2018-07-03 12:31:52 Enabled for: Sierra Chart Historical Data Service. | 2018-07-03 12:31:52 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2018-07-03 12:31:52 Enabled for: INDEXES_DATA_BARCHART | 2018-07-03 12:31:52 Enabled for: CME, For professionals and users without a trading account | 2018-07-03 12:31:52 Received 1 data feed usernames. | 2018-07-03 12:31:52 Allow Support for Sierra Chart Data Feeds is enabled. | 2018-07-03 12:31:52 Current selected Data/Trading service: SC Data - All Services | 2018-07-03 12:31:52 Chart Update Interval: 500 | 2018-07-03 12:31:52 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2018-07-03 12:31:52 2018-07-03 12:31:52 Local computer time | 2018-07-03 12:31:52 2018-07-03 17:31:52 Local computer time in UTC | 2018-07-03 12:31:52 2018-07-03 12:31:52 Local computer time in SC Time Zone | 2018-07-03 12:31:52 2018-07-03 17:25:28 Server time in UTC | 2018-07-03 12:31:52 Local computer UTC time and Server UTC time difference: 3 seconds. | 2018-07-03 12:31:52 Program path: C:\SierraChart2\ | 2018-07-03 12:31:52 Data Files path: C:\SierraChart2\Data\ | 2018-07-03 12:31:52 OS Version Number: 10.0 | 2018-07-03 12:31:52 Locale Setting: C | 2018-07-03 12:31:52 File >> Disconnect selected. | 2018-07-03 12:31:55 DTC Client socket (11) | Initiating close of socket by core. | 2018-07-03 12:31:55 DTC Client socket (11) | Shutdown started. Waiting for graceful close. | 2018-07-03 12:31:55 SC Data - All Services | Disconnected from the server. | 2018-07-03 12:31:55 SC Data - All Services | Disconnected. | 2018-07-03 12:31:55 DTC Client socket (11) | Socket gracefully closed by remote side. | 2018-07-03 12:31:55 DTC Client socket (11) | Closed. | 2018-07-03 12:31:55 SC Data - All Services | Connected to data server. | 2018-07-03 12:31:57 Notice: Not connected to Live trading account to receive CME real-time futures data at lower cost exchange fee. | 2018-07-03 12:31:57 Mapping ESU18 to ESU18. Service code: cme | 2018-07-03 12:31:57 SC Data - All Services | Starting real-time market data updates for: ESU18. ID: 1 | 2018-07-03 12:31:57 SC Data - All Services | Using username 0 | 2018-07-03 12:31:57 SC Data - All Services | Connecting to the server ds1.sierracharts.com. Port 10048 | 2018-07-03 12:31:57 SC Data - All Services | Requesting security definition data for: ESU18. ID: 1 | 2018-07-03 12:31:57 Intraday data recording state for symbol ESU18 is set to download 'Pending'. | 2018-07-03 12:31:57 DTC Client socket (17) | Creating socket. | 2018-07-03 12:31:57 DTC Client socket (17) | Connecting to IP: 8.18.161.135. | 2018-07-03 12:31:57 Delaying start of download for ESU18 | 2018-07-03 12:31:57 SC Data - All Services | Connected to server. | 2018-07-03 12:31:57 SC Data - All Services | Starting socket receive thread. | 2018-07-03 12:31:57 SC Data - All Services | Sending encoding request to server: Binary VLS | 2018-07-03 12:31:57 SC Data - All Services | Setting DTC encoding to Binary VLS | 2018-07-03 12:31:58 SC Data - All Services | Sending logon request message. | 2018-07-03 12:31:58 SC Data - All Services | Received logon response. | 2018-07-03 12:31:58 SC Data - All Services | Server Name: SC Realtime Server. | 2018-07-03 12:31:58 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2018-07-03 12:31:58 SC Data - All Services | Successfully connected. | 2018-07-03 12:31:58 SC Data - All Services | Trading is not supported. | 2018-07-03 12:31:58 SC Data - All Services | Restarting real-time data updates for symbol: ESU18 -> ESU18 | 2018-07-03 12:31:58 SC Data - All Services | Received security definition for symbol ESU18 | 2018-07-03 12:31:58 HD Request # 5 | Downloading Intraday chart data for ESU18 to the file ESU18.scid. Service: cme | 2018-07-03 12:32:03 HD Request # 5 | Download start date-time: 2018-07-03 12:14:59.000 | 2018-07-03 12:32:03 HD Request # 5 | Using server: ds1.sierracharts.com port 10150 | 2018-07-03 12:32:03 Socket (18) | Creating socket. | 2018-07-03 12:32:03 Socket (18) | Connecting to IP: 8.18.161.135. | 2018-07-03 12:32:03 HD Request # 5 | Setting DTC encoding to Binary VLS | 2018-07-03 12:32:03 HD Request # 5 | Sending historical data logon request message. | 2018-07-03 12:32:03 HD Request # 5 | Requesting Intraday data. Start date-time: 2018-07-03 12:14:59. Record interval: 0. Symbol: ESU18 | 2018-07-03 12:32:03 HD Request # 5 | Decompressing data. | 2018-07-03 12:32:03 HD Request # 5 | Receiving Intraday data for ESU18 starting at 2018-07-03 12:14:59 | 2018-07-03 12:32:03 Socket (18) | Initiating close of socket by core. | 2018-07-03 12:32:03 Socket (18) | Shutdown started. Waiting for graceful close. | 2018-07-03 12:32:03 Historical data download thread signaled to stop. | 2018-07-03 12:32:03 HD Request # 5 | Received 39 records from 2018-07-03 12:14:59 to 2018-07-03 12:14:59 (0.0 seconds) and wrote 0 records for ESU18 | 2018-07-03 12:32:03 HD Request # 5 | Completion time: 1s | 2018-07-03 12:32:03 HD Request # 5 | Intraday data download complete for ESU18. Unique request ID: 4 | 2018-07-03 12:32:03 Removed historical data download ID 4 | 2018-07-03 12:32:03 Real-time Intraday chart data file updates started for ESU18 | 2018-07-03 12:32:03 Intraday chart data file opened for ESU18 | 2018-07-03 12:32:03 Socket (18) | Socket gracefully closed by remote side. | 2018-07-03 12:32:03 Socket (18) | Closed. | 2018-07-03 12:32:03 |
| [2018-07-03 17:40:31] |
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The market is closed at this time due to a holiday.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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