Support Board
Date/Time: Mon, 20 Jan 2025 16:50:21 +0000
Sierra Chart malfunction after downloading version 1762
View Count: 564
| [2018-06-19 11:53:23] |
| User31947 - Posts: 10 |
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When I updated to v 1762, it installed without a problem. However, when Sierra Chart v 1762 64-bit is opened, it remains constantly frozen at "waiting for historical data". Even after seeing "historical data complete",as soon as chart is touched with cursor, it refreezes, again showing the hour glass and "waiting for historical data". The latter also occurs when touching the Help menu button, so I cannot go back to a previous version. The data source is Sierra's Forex download data. Most recent log file was uploaded. Thanks for assistance. |
Private File |
| [2018-06-19 12:56:54] |
| Alberto Gauer - Posts: 121 |
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Click to cancel the historical data download, then open the studies window and remove all studies. Then go to chart tab and click "reload and recalculate". Here if I have VWAP on the NYSE_NASDAQ_NETVOL chart it freezes, I always have to remember to remove the study before closing Sierra. If this doesn´t work, if you finally be able to access the help tab, choose to install the pre-release version. Date Time Of Last Edit: 2018-06-19 23:39:14
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| [2018-06-19 13:03:56] |
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Install prerelease 1766 directly from this page: Software Download If you need to, just terminate the Sierra Chart process. If that does not resolve the problem then there may be a problem with custom studies you might be using. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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