Support Board
Date/Time: Mon, 20 Jan 2025 13:50:29 +0000
Problems with VbP profiles after update to 1761
View Count: 862
| [2018-06-09 20:49:19] |
| User182649 - Posts: 31 |
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Profiles seems to be duplicated. File is attached http://www.sierrachart.com/image.php?Image=1528577233196.png |
| [2018-06-09 21:47:15] |
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That would have to be caused by two separate Volume by Price studies. Go to Analysis >> Studies and check if that is the case.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-06-09 23:01:28] |
| User182649 - Posts: 31 |
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Yes. There are multiple VBP studies. One assigned to the TPO profile , one assigned to 1 week fixed time and one assigned to all bars in the chart. These had been working flawlessly until the update. You can clearly see these profiles on the right are not displaying properly by the multiple POCs and the text high and lows which should assigned to the TPO VBP profiles. This has occurred on multiple charts across multiple chartbooks
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| [2018-06-09 23:26:18] |
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Okay we are working on these now. In regards to not recognizing the problem, it is because often we are presented with very complex charts and if there is something that is a problem or not normal it is hard for us to tell because the charts are so configurable. So usually we do not pay too close attention
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-06-09 23:28:40] |
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We are going to need to get your Chartbook. We ran a basic test and do not observe any issues like this. So we cannot reproduce what you are seeing. Follow the instructions here to attach that particular chart: Support Board Posting Information: Providing Chartbook with Only a Single Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-06-09 23:30:53] |
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Actually you can disregard the request for the chart, we have been able to reproduce the label issue. So we will start with that.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-06-10 00:14:46] |
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We have the problem resolved and we will put out a new release in about 20 minutes.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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