Support Board
Date/Time: Mon, 20 Jan 2025 11:27:31 +0000
Cancellation
View Count: 1239
| [2018-06-04 11:30:46] |
| User294443 - Posts: 14 |
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Hello For reasons not related to your product and/or support, I'm afraid i have to cancel the service, at least for now. I'm sure this is a stupid quesiton, but do I need to do anything on my side? Am I set up on some sort of automatic renewal? Apologies for the rudimentary question. Thanks again for a great product and service - hope to be back soon. |
| [2018-06-04 11:33:03] |
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Did you want us just to return the usage time you paid for back to a credit balance on your account so you can use that at a future time? Or did you want a refund? There is no automatic renewal. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-06-04 11:33:21
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| [2018-06-04 11:41:54] |
| User294443 - Posts: 14 |
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For now, I would like a re-fund, thank you very much. Thanks again for a great package. Like I said, I do hope to be back in the near future. I have tried close to all charting packages out there, and your product stands out as exceptional. |
| [2018-06-04 20:08:59] |
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The unused months will be refunded. Thank you.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-06-04 20:09:08
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| [2018-06-05 09:58:28] |
| User350114 - Posts: 1 |
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H[ I am afraid through failing health I ahave to cancel any further activty, I am now in my 94th year, I am sorry regards alan sowerby |
| [2018-06-05 10:29:33] |
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We will take care of that for you and refund of the credit on your account.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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