Support Board
Date/Time: Sun, 24 Nov 2024 12:10:52 +0000
CTS FIX datafeed freeze problem
View Count: 1434
| [2013-10-11 12:58:59] |
| User85195 - Posts: 60 |
|
it has happened multiple times since yesterday, I have sent my message log. please help.
|
| [2013-10-11 12:59:41] |
| User85195 - Posts: 60 |
|
tried to paste the relevant message log here, but it was too long. so sent from sierra chart instead.
|
| [2013-10-11 15:22:51] |
| |
|
There is a problem with the messages from the FIX server. When you see a message like this: CTS FIX: Ignored message while waiting for FIX message resend. FIX Message: Quickly select File >> Disconnect and then a few seconds later File >> Connect to Data Feed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-10-12 00:53:14] |
| |
|
We have discovered the source of this problem and it is going to be resolved in the next release we are going to put out later today. Look for version 1035. It turned out the issue was on our side. We were not handling the sequence number reset message correctly from CTS. We have completely redone how we handle message sequence numbers to be appropriate for the type of FIX connections that we use. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-10-12 00:54:46
|
To post a message in this thread, you need to log in with your Sierra Chart account: